Shipping was problematic and speaking to a "Live Representative" is not an option! I would rate the customer service experience by itself as a 2-star. The actual bed is a 4-star for my spouse and a 3... Voir plus
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Lisez les avis des autres
PPP i’m very happy with the bed I purchased. It is very comfortable is everything they said it would be it came in a reasonable amount of time and I would highly recommend this company to anyone who’s... Voir plus
I purchased the King Split Adjustable bed. I called customer support to explain that the bed was making a loud noise when using the massager and the mattress was going almost flat when you sit on the... Voir plus
Accurate representation of the mattress. Easy order placement, cost was very reasonable, and delivery was on time and came very quickly. Mattress was packaged well and simple to unpack and place. S... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ESHINE: Redefine Your Sleep Today. Experience a new era of sleep with ESHINE. Beyond conventional beds, we redefine nightly repose as a personalized journey, where comfort and style merge seamlessly. Crafted with precision and innovative features, ESHINE adjustable beds are more than just furniture; they are customizable cocoons, ensuring each night is a bespoke retreat.
Coordonnées de contact
3311 S RAINBOW BLVD STE 105, LAS VEGAS, NV 89146, USA, 89146, NV, Etats-Unis
- support@eshinesleep.com
- eshinesleep.com
3,9
Bien
143 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 23 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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The entire bed is quality made
The entire bed is quality made. The mattress is excellent and comfortable.
You have a wonderful product that totally mets my needs.
22 juillet 2024
Quick and timely
I really appreciate the company resending me the power control for e2000. The one that is on the website is for e3000. Company was quick and timely to get me the correct part
28 juillet 2024
So far it is GREAT
So far it is GREAT! We love this bed. We haven’t woke up hurting since the second night. I would recommend this bed to my friends and family!
27 juillet 2024
Great bed! Very comfortable!
Got this bed for my dad who had just come out of the hospital. A life saver! And way cheaper than a hospital bed.
22 juillet 2024
I sent an Email on a Sunday and got a…
I sent an Email on a Sunday and got a response on Monday and few days later everything was resolved. Excellent customer service, great products!
9 juillet 2024
Love our new bed
Love our new bed! Split king was absolutely the way to go for our different needs and preferences. Great price, good quick response to questions.
9 juillet 2024
After ordering the E2000 bed with 14…
After ordering the E2000 bed with 14 inch mattress, I so much wanted to like this bed. I contacted Eshine customer support to get some expanded legs for it to fit in our bedframe. The first delivery made it from CA to all the way down the street from me here in Tempe AZ. Fedex reported the package was damaged and they returned it back to Eshine in CA. I email Eshine Customer Support about the failed delivery and they said it would go out "expedited". Four days later the status was still showing "Label Created". I'm glad they didn't send it regular priority. Four days later it actually arrived as two separate packages. One of which was damaged and obviously wrapped with LOTS of tape. Since our bed is a split king, there were 2 packages each with 6 legs for each side of the split king. This was the same damaged package from the first delivery. I sent them pictures. When I opened the damaged package, there were only 5 of the six legs for one side of the split king. Each leg was wrapped in a small bubble wrap bag, and the empty bag was still there from the missing leg.
I AM STILL WAITING FOR THE REPLACEMENT LEG. DO NOT BUY FROM THIS COMPANY. TOMORROW I PLAN ON CALLING MY CREDIT CARD COMPANY TO CONTEST THE CHARGE.
10 juillet 2024
Réponse de Eshinesleep
We are very sorry for the inconvenience, please let us know your order number and we will try our best to deal with your after-sale problem.
Remote control
Recently the remote control for my new eshine bed was tossed in the laundry with the covers. I ordered a new one and it was delivered and easily programmed to my bed within 5 days.
11 juillet 2024
PRICING AND ON TIME DELIVERY
26 juin 2024
Everything is good like it is…
Everything is good like it is distributed on their website. Delivery was on time, the two guys helped me to move the heavy boxes into my garage, which is appreciated very much. The bed was easy to be installed, it is easy to use the remote control to adjust the bed. The reason why I give 4 star is that the 12” mattress is a little bit too soft for me. Other than this, we are happy with the bed.
24 juin 2024
Texas
I would recommend using PayPal, PayPal help me and eshinesleep customer service make the best combination
26 juin 2024
Get this mattress to improve your life!
The mattress is so comfortable that I got my first good night’s sleep in years. Assembly was easy. The anti-snore position has alleviated my husband’s snoring and slight elevation of my head at night has significantly helped my acid reflux.
2 juin 2024
Best Bed Ever!!!!
Awesome Bed! Very happy I made the purchase! Couldn't ask for more! Thank you. Customer service was Great also!.
29 mai 2024
The whole ordering process was easy
The whole ordering process was easy! It is a quality product at a good price.
29 mai 2024
Fast service
Installation was easy..
1 motor was making a little noise. Contacted Eshine and recieved a replacement in just a few days
22 avril 2024
Avis spontané
4 stars
I have hip and back issues so I wasn't sure when I ordered without trying it but I went off reviews. Husband and I both slept well. This was for our camper. Recommend
23 avril 2024
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