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À propos de l'entreprise
Écrit par l'entreprise
We are the UK partners of Acaia, Mazzer & Fellow as well as the official distributor of La Marzocco machine parts.
Coordonnées de contact
Unit 3A, RH11 0TG, Lowfield Heath, Royaume-Uni
- 01293 769 825
- hello@espresso-solutions.co.uk
- espresso-solutions.co.uk
4,3
Excellent
16 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Items received swiftly and well packaged
23 février 2026
Fantastic experience with Espresso Solutions.
Fantastic experience with Espresso Solutions.
We urgently needed a specific La Marzocco copper tube to repair our espresso machine, which is essential for our coffee truck business. Despite the distance (UK → France), the order was processed very quickly, well packed and delivered without any issues.
Communication was clear and professional, and the part was exactly what we needed. Thanks to them, we were able to get our machine back in service in time for the market.
Highly recommended for anyone working with professional espresso machines.
La Fabrique Coffee Truck
Vincent
30 décembre 2025
Great service and support
29 décembre 2025
Three Months Wasted and Then Asked to Pay More
I waited over three months for a part I ordered, with very poor communication. After this delay, I was told the supplier could no longer provide it and that I would need to pay a higher price for an alternative.
I did not want a refund; I wanted the part at the agreed price. Expecting a customer to absorb increased costs due to internal procurement failures is unreasonable. The order was eventually refunded after significant inconvenience and disruption to my business.
I will be raising this matter with Trading Standards.
11 décembre 2025
Avis spontané
Réponse de Espresso Solutions
Thank you for sharing your feedback. We sincerely regret the inconvenience caused by the delay and subsequent cancellation of your order. While we strive to maintain clear communication and timely fulfilment, unforeseen supply chain issues impacted our ability to deliver the part as originally agreed.
We understand your frustration regarding the price adjustment and appreciate that this situation disrupted your business. Our intention was never to pass on internal challenges to our customers, and we acknowledge that this experience fell short of our standards.
However, our pricing reflects current market conditions, and we cannot honour outdated costs when suppliers adjust rates. This is standard practice across the sector and ensures sustainability for all parties involved. We communicated options, including a full refund, which was processed without delay once you declined the alternative.
We regret the inconvenience caused, but we reject the suggestion that this was due to negligence or unfair practice. Our team acted transparently and within reasonable commercial norms throughout.
We remain committed to delivering fair service, clear communication, and reliable solutions for all our customers. Your feedback helps us strengthen these commitments, and we always welcome further dialogue.
As always great solution for all coffee…
As always great solution for all coffee gear
25 novembre 2025
Excellent service right from ease of…
Excellent service right from ease of ordering to swift delivery.
Superb.!
25 novembre 2025
Outstanding Service and Support
I contacted Espresso Solutions after attempting to repair my Fellow Ode grinder myself and running into issues. Their reply was incredibly quick, and they arranged shipping to their workshop straight away. Not only did they fix the grinder, but they turned it around so fast that they didn’t even charge for labour. It’s now working perfectly again. Brilliant service - highly professional, efficient, and genuinely helpful. Couldn’t recommend them more.
20 novembre 2025
Avis spontané
Great service as always
Great service as always, next day delivery late into the day, efficient dispatch, prompt communication, reliable couriers
28 octobre 2025
Would buy again from them
Great choice. Easy process to buy. Shipping was fast. Item is as described. Would recommend!
2 octobre 2025
Good communication
Fast delivery of part ordered but unfortunately was not the part I required. After one email this was quickly rectified and correct part arrived the next day. Good communication. Would use again.
24 septembre 2025
Easier than shipping from US
Easy ordering and shipping process.
Products arrived without official packaging, just enclosed in protective wrap. Also didn't include all the bits one might expect when looking at the official product website.
18 août 2025
Excellent Supplier
Selection of products required always good, nearly always in stock and pricing good with a trade account.
Delivery and payment options good as well.
Always great service, highly recommended.
15 août 2025
Easy ordering
Easy to order the parts you need to selecting on the drawings. Fast despatch and good delivery options.
9 juillet 2021
Avis spontané
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