Mixed Experience at The Smile Centre Rayleigh
I’ve been a patient at this practice since it was called Churchview, spanning over 30 years. However, my recent visit left me feeling highly anxious. The dentist treated me in a manner that made me feel like a child, and the abruptness was particularly noticeable. While I understand there may be a language barrier, it was a stark contrast to my previous dentist, Mr. Anderson, who was exceptional in prioritising patient care and dental health. Unfortunately, my recent experience felt more profit-driven, with rushed appointments and exorbitant charges. I was unable to address my current issue during the appointment; instead, I was instructed to schedule a new one. Unfortunately, this means I now have to wait for over three weeks. When I enquired about emergency appointments, I was informed that I could be contacted if any became available. Overall, I found the lack of empathy and interpersonal skills concerning.