Oxfordorthodontics Avis 

An absolute joke of a company- having paid £5K for expanders, we have had multiple appointments cancelled and then the reception is uncontactable when the wrong appointments are sent through. There is clearly an issue with the contract on the orthodontist. I have just held on the phone for 45 minutes, with no-one bothering to pick up the phone. There are plenty of other competent orthodontists around- do not use this one.

Cancelled appointment whilst we were travelling to it. Not nearly enough notice.

They cancelled the appointment three times in a row. We weren't even informed the third time. My son left school and only found out the appointment was cancelled 10 minutes before.. I asked for an explanation at reception and requested to speak with the manager... I was told the manager would call me for clarification. This is a recurring problem at Oxford Orthodontics.Still no one has called me. Quite unprofessional.

Oxford Orthodontics team from the dental team to the reception team have been professional and very helpful from day one. The reception team were so patient booking us in and always gave us helpful accurate appointments. The team have transformed my child's teeth. They are so talented and skilled and caring. We feel very lucky to have had their service. Treatment was braces top and bottom, and helping bring down a baby tooth which was stuck. Now a perfect set of teeth

The orthodontist is good but the business side is not run very well in my opinion. Hard to get hold of staff, conflicting information given, poor communication.

An amazing experience from start to finish! The team is incredibly warm, professional, and truly dedicated to their patients’ care. From booking the appointment to the day of my visit, the entire process was seamlessly organised.

Where this practice truly shines is in its use of the latest technology, seamlessly integrated with expert examination and advice. Their cutting-edge equipment, paired with thorough and professional guidance, made a real difference in my experience.

I genuinely can’t recommend them enough!

After a great start to my children's invisalign braces, I have experienced very poor customer service from Oxford Orthodontics, the technician and the reception staff. I left 1 hour and 40 minutes prior to my child's appointment in order make the start time, despite that we all know Oxford traffic is unpredictable and despite all efforts we were 12 minutes late. I called before that time, at 8 minutes late to let them know we were outside, stuck in the traffic, and I was told curtly that their policy is not to allow anyone who is more than 10 minutes late to see the technician. They themselves are almost always running behind and expect you to wait, but won't give even the slightest accommodation to you in return if you are late, despite best efforts. I get that some people might be intentionally late or careless - I wasn't, yet they speak to you like a naughty child, despite spending literally thousands on braces. I live outside of Oxford and chose Oxford Orthodontics as it is close to my childrens' school and I also spoke at length to them about the travel challenges at the time, and they were reassuring. What a different experience once they have your money. I feel my experience is totally irrelevant to them, and because the technician refused to see us - even though it was just a quick check up - I will need to make another three hour round trip today. I told them this and they didn't care. If you want a friendly and understanding orthodontic service, where they are trying to help you, this is not my experience. Policies are not there to punish customers, and most people would expect client-centred thinking after spending 4k+.

Very happy with the Invisalign treatment I had. The team are reassuring and all procedures were painless. I appreciated them fitting me in at short notice for checks and communicating well.