etcclothing.co.nz Avis 41

Unfortunately my experience with ETC Clothing was disappointing. The quality of the items was very hit and miss, and customer service was extremely poor. I sent multiple emails and received no response until I commented publicly on one of their Facebook posts.

It then took around a month to have my refund processed, again only after commenting publicly for an update. Overall, not a good shopping experience and I think people should be aware before ordering.

Used to be fab - now is far from. They do not reply to emails etc, I no personally of several people owed money from a number of years ago.
They love to rant on facebook, but beware do not comment they will delete or put you on blast.
Pre order there is waiting and then WAITING
I personally haven't ordered for a long time after falling 'victim' to been an awful person for wanting to return something however have a few friends currently in the boat i was - but i do feel has got worse!
Buyer beware !

Done a pre-order last year was due to arrive October. 7 months later I still havnt received it. They said April when I wrote on their post after emails wernt answered. They were happy to take the money but no communication for any form of refund or credit due to the significant wait. This company used to be really good as ive purchased alot through them over the last few years. Shame it hasnt stayed that way.

100% scammer. I’m surprised how these people can continue to operate. Place pre orders, pay, never receive items and just get blocked. It’s pure theft. You’ve been warned.

Patiently waited over a month and the quality is worse than shein. Its a real shame cause the old stuff was good quality. I placed quite a large order and its unwearable

Fleece lined hoodie, I thought i was getting a decent quality hoodie like they used to make instead I've had this awful cheap shiny polyester thing turn up, it is so thin you can literally see through it, yes it is kind of fleecy more soft than actual fleece that will keep you warm, 100% waste of money, it went straight in the bin, after a very long wait for it to arrive. Buyer beware.

Absolutely awesome clothing company, I've been a customer for around 10 years and an admirer for much longer. Gorgeous pieces with brilliant designs and high quality material. I have many pieces from years ago still! 80% of my wardrobe is Etc! Great customer service, awesome small team of a couple of mums. My fav!

The owner is downright rude. I have been waiting 9 months for a jacket. I've re lived some items but instead of the cotton description it is 95% polyester. Itch ad hell. I have not received refunds for missing items instead have been blocked on social media channels a d ignored by emails.

I think this business is very poorly run, if your order is late and a query them via email you get ignored! If you write any comments regarding your late order on their FB page (due to not getting a reply via email) they will delete your comments and block you from their page!

Ordered goods and paid in full 9 months ago and still waiting. Also, handbag I ordered arrived but was faulty and I haven't received a response to my many emails. DO NOT ORDER FROM THIS COMPANY as they do not care about their customers and I feel they are scamming customers and their clothing is such poor quality!

I give etc see no stars. I have been waiting for an item since October last year. The response from them is nonsense as I have had two automated responses and one that said they would get back to me within two to three working days and that was on the 10th of April. I certainly will not buy from them again.

I would give 0/5 stars if I could as I ordered on 3rd January 2026, it’s now 15th April and no product delivered and no communication other than when I have enquired. Got the same response (copy paste) explaining they are overwhelmed. Etc etc. do the right thing and refund everyone’s money

I ordered clothing through Etc clothing on the 3rd December 2025, states that it is getting prepared for shipment. I have emailed several times always getting an automated response. I have not received the item as of yet. Very disappointed in the service. Will not be ordering again. This item was not advertised as a pre order item. Was looking forward to it arriving for Chrisrmas. I ordered items from Australia and received those for Christams this did not happen with this company.

I’ve bought lots over the years. It’s not cheap but the quality and uniqueness makes it worth it. I’ve got jumpers I bought 4 years ago that are still thick and warm
They have gone downhill sooo much though. I bought a fleece zip up hoodie, expecting it to be good quality fleece lined cotton, like the other jumpers I have bought in the past, instead it is thin shiny sh*t material like what you’d get from Temu. Fuzzy on the inside but certainly not fleecy. I feel annoyed as I’ve seen recent reviews and seen the excuses but gave the benefit of the doubt and made an order because all my other items have been decent quality. I even prepared for the shipping to take ages but I did not expect such a crap quality item. I have literally felt the same annoyance when a temu clothing order has arrived, except this is worse because temu clothing is quarter or less of the price that I paid.
Won’t even bother leaving a review on website or FB or asking for a refund, because everyone knows how that goes (reviews are deleted and emails are ignored). Silly me for ignoring the latest reviews. Even if your past experience was good, don’t even bother now. Just shop on temu or shein.

Lack of communication, very poor quality items, not true to picture and description and took longer than estimated.

I pre-ordered some items in August last year. They were supposed to deliver in November. It’s now 8 months later and I still have not received my clothes. Meanwhile the same items have been listed in their website as in stock for over a month with a few days delivery estimate. I have emailed them with no response. Stay away from this company. I understand delays happen but 8 months with no communication is ridiculous.

Wife ordered clothing August 2025 from them still no items even after emails which go unanswered and even when she tried for refund it is still pending the most shocking company around they are scammers seem to happily take money off people and do not bother to send products or make an effort to communicate

I ordered a custom tshirt mid January. I've only just TODAY got ANY email about it saying it's shipped. It's beginning of April.

To be fair, she's TODAY ONLY put a facebook post explaining some of what happened, but frankly an email update would have been a lot better and would have possibly reduced the number of negative reviews she got. I don't mind showing patience, kindness and support, but there was no comms telling me what was going on, and facebook, I'm sorry, isn't a reliable way of getting stuff out there. Expecting people to be patient while not communicating isn't fair. There are plenty of cheap or free email clients, or even a mail merge with outlook to get a mass email out which would have at least helped. Expecting people to check Facebook or their website isn't helpful.

I hope things go better for her moving forward, and I love the designs but pretty put off ordering at all from her moving forward.

Ordered on the 12th March, despatched on the 26th March. Its now 7th April and still waiting. Yes it's during Easter but having been despatched on 26th March you would've thought it would be here before 1st April. Add to that numerous emails and only a generated reply saying they will be in contact! WHEN?

I am beyond disgusted with ETC Clothing and the way they treat their customers.

I have been a loyal customer for a long time, but this experience has completely destroyed any trust I had. Back in September, I placed a pre-order for items for my aunty, who was battling cancer at the time. We were promised these would arrive before Christmas. That mattered — this wasn’t just another order, it actually meant something.

The pre-order dates kept changing. I reached out multiple times just trying to get clarity, and got nothing but silence or vague responses.

My aunty passed away at the end of November.
It is now April… and I STILL do not have my order.

No updates. No accountability. No communication. Just being completely ignored.

What makes this even worse is watching the owner constantly posting — ranting about personal issues, talking about how hard things are, yet somehow still managing to pump out new releases every single day. How about fulfilling the orders people have already paid for first? How about showing even a basic level of respect to customers who are waiting months and months?

This isn’t just bad business — it’s heartless.

This order carried emotional weight, and the way it’s been handled has caused unnecessary distress on top of an already devastating situation. Being ignored while watching new stock get pushed daily is honestly a slap in the face.

At this point, I will be taking this further — including lodging a complaint with the Commerce Commission and exploring small claims, because this is completely unacceptable.

And to top it off, I have no doubt customers like myself get talked about or blasted behind closed doors when we speak up — but luckily, not everything stays private.

Absolutely appalling service. I will never support this business again.