EUclaim has done everything they can in an extremely professional way to get me the compensation from the airlines. Although it takes some time and they do charge relatively high commission fee, they... Voir plus
L'entreprise a répondu
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I am extremely impressed by the service provided from the EUclaim. The whole process takes slightly more than a year, due to the resistance from the airline company. But finally it has been worked ou... Voir plus
L'entreprise a répondu
Unfriendly customer service. They are clearly understaffed, taking almost 2 years to handle a claim.
After one year without any success, EU Claim sent an e-mail stating the process would need to progress with a UK Legal Partner. Chocking! If i would be interested in progress with the claim using oth... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de EUclaim
Informations provenant de diverses sources externes
- Over 10 years experience in the field of passenger rights
- Takes the hassle out of claiming
- Keeps you up to date with a personal online file
- Strong legal department
- You can reach us during weekdays by phone, live-chat and e-mail
- You get what you are entitled to!
EUclaim helps passengers on a no win, no fee basis.
EUclaim assist passengers when:
Coordonnées de contact
Vossenstraat 6, NL-6811 JL, Arnhem, Pays-Bas
- +44 (0)20 3318 3583
- info@euclaim.co.uk
- euclaim.co.uk
Slight delay in payment, but overall, all good!
It took a bit more time than the average, but the communication was always smooth and in the end I got the money! Highly recommended!
15 juillet 2017
Avis spontané
Réponse de EUclaim
Thank you for the review Murillo! I hope you will enjoy the compensation. ~Kelsie
Acceptable service, read General Terms and Conditions carefully
Took almost 15 months to get my refund for cancelled flight by TK.
I was dissappointed to find that EUclaim is entitled to charge the debtor statutory interest, but the passanger is not entiteled to recieve any percentage of it.
In my case they received 60 EUR interest for delayed payment on top of the 200 EUR compensation. I was paid only 200 EUR deducted with their commission.
11 juillet 2017
Avis spontané
Réponse de EUclaim
I'm sorry to hear about your disappointing experience with our service, Lyuben. We work for you on a no win-no-fee basis and represent your interests as an air passenger against the airline. This means there is no upfront cost involved. Even if your case progresses to court, you will not bear any solicitor or court costs. There is no risk and you can only gain money through using our service. You only pay us commission if we win your case. This means you only pay us a fee when we are successful. You will receive 75% of the claim amount, minus £25 administration costs per passenger. If you have any further questions about this do not hesitate to contact us: 020 3318 3583. ~Kelsie
I think you are the best
10 juillet 2017
Avis spontané
Réponse de EUclaim
Thank you for your kind words! I hope you will enjoy the compensation. ~Kelsie
Terrible experience
After one year without any success, EU Claim sent an e-mail stating the process would need to progress with a UK Legal Partner.
Chocking! If i would be interested in progress with the claim using other company i wouldnt be choosing EUClaim! My e-mail box got flooded with e-mails and reminders to sign new solicitors´ contract. Why would i sign a new contract if i already signed one? Shouldnt this new agreement be exclusively between EU Claim and UK solicitor? I think one year without results is extremelly poor, trying to pass this subject to a third party is even worse.
3 juillet 2017
Avis spontané
Réponse de EUclaim
Dear Mr Martins, We understand that it is very frustrating for the claim to be taking this long. We share this sentiment and are doing our best to ensure that your claim is dealt with in the most efficient manner possible. As you can imagine, we are dependent on the reply from the airline and at this time they have decided to not comply with the EC Regulation 261/2004 and we have been forced to request solicitors to initiate legal proceedings. While it is frustrating that additional documents must be signed, Bott & Co an accredited solicitors film and are bound by strict regulator procedures. Unfortunately this means that they require a separate signature from you. At no time is EUclaim attempting to simply pass your claim to a third party, only to ensure that we can achieve the best result for you in your claim against the airline. All work is done on the basis of No-Win, No-fee and you will be kept up to date of the progress of your claim. ~Kelsie
Réponse de EUclaim
Thank you for your kind words Eva. I hope you will enjoy the compensation! ~Kelsie
Best service.Thank you!
23 mai 2017
Avis spontané
Réponse de EUclaim
Thank you for the review Mr Roman. I hope you will enjoy the compensation! ~Kelsie
I am delighted to have received …
I am delighted to have received compensation for my delayed flights all made so easy for me by EU CLAIM. Great company.
THANK YOU!
9 mai 2017
Avis spontané
Réponse de EUclaim
Thank you for your kind words Fay. I hope you will enjoy the compensation. ~Kelsie
Pretty poor
Pretty poor - very occasional case updates , each with a promise of action , but nothing actually done , Cut them loose after 3 years . Used Martins Money resolver site . Ryan Air paid in full in 10 days !
8 mai 2017
Avis spontané
Réponse de EUclaim
I'm sorry to hear about your disappointing experience with our service, Peter. Legal cases take up quite some time. I understand that you want your compensation but this takes time when the airline is refusing to pay. I can assure you that we are doing our utmost best for you and all of our clients to get the compensation that you deserve. Feel free to give us a call if you have any further questions about your claim: +44 20 3318 3583. ~Kelsie
Thank you
Hi, I couldn't thank you more. So sorry about the delay giving my feedback.
I would really recommend this company to anyone.
5 mai 2017
Avis spontané
Réponse de EUclaim
Thank you for your kind words Mr and Mrs Alegre. I hope you will enjoy the compensation. ~Kelsie
Shocking!!
Shocking!!! 2years and still have not received my claim! And i always need to follow up, they never keep me updated unless I ask.
29 avril 2017
Avis spontané
Réponse de EUclaim
I'm sorry to hear that you are unsatisfied with the duration of the claim Lara. My colleague sent you an update last week. I can assure you that we are doing our utmost best for you and all of our clients to get the compensation that you deserve. If you have any further questions at this time, do not hesitate to contact us. ~Kelsie
i'm surprised that i wont get the 600 …
i'm surprised that i wont get the 600 euros...
"EU regulation 261/2004: you may be entitled to €600 compensation" and not 439 euros.
However i understand that you have to have your commission...and thank you for your work. but please do not mention us that we will get 600 euors./ thank you
28 avril 2017
Avis spontané
Réponse de EUclaim
Thank you for the review. Our charges are transparent since they are published on our website and in the terms of conditions. You have to accept these before we can handle your claim. I hope you will enjoy the compensation! ~Kelsie
Réponse de EUclaim
Thank you for the kind words Mr and Mrs Lehner. I hope you will enjoy the compensation! ~Kelsie
Great company
Easy use, good customer communication, my complain was solved in a month and half.
28 avril 2017
Avis spontané
Réponse de EUclaim
Thank you for the kind words Timea. I hope you will enjoy the compensation! ~Kelsie
Results
I did not expect results from my EUclaim since it took more than 18 months for final resolution.
However, my claim was resolved and I did receive partial compensation.
Thank you
27 avril 2017
Avis spontané
Réponse de EUclaim
Thank you for the review. I hope you will enjoy the compensation! ~Kelsie
Easy and quick settled
Some experience with EU-Claim, where things are settled easy and quick.
Thanks for your effort
21 avril 2017
Avis spontané
Réponse de EUclaim
Thank you for your review! I hope you will enjoy the compensation. ~Kelsie
I tried to get the compensation direct …
I tried to get the compensation direct from Laufthansa. Despite a clear case, they refused hoping I would go away. Because I live in Greece, I decided to use euclaim, as it was going to be difficult to take the airline to court and I had already spent 2 months waiting for them to answer me. So I resorted to euclaim. Website, live chats and everything worked well.
14 avril 2017
Avis spontané
Réponse de EUclaim
Thank you for your kinds words. I hope you will enjoy the compensation! ~Kelsie
Good service
Good service, it got the job done eventually and it took very little information supply and practically no bother at all. But the time issue was rather problematic.
13 avril 2017
Avis spontané
Réponse de EUclaim
Thank you for your review. I'm sorry to hear that you are unsatisfied with the duration of the claim. Unfortunately the airline refused to pay your compensation so we had to start a legal procedure. When we have to start a legal procedure for our customers this takes a lot of time.We try to handle this as quick as possible. I hope you will enjoy your compensation. ~Kelsie
Good service
Good service, easy to use..happy with results.Took about 2 months.
13 avril 2017
Avis spontané
Réponse de EUclaim
Thank you for your kind words Olga. I hope you will enjoy the compensation! ~Kelsie
hi everyone
hi everyone
one thing i can tell u is that it is so comfortable to deal with euclaim!!
every detail is handled with care! u dont have to wait long for responses!
and they bring you to your goal!!!!!!
thanks for the whole euclaim team!!!!!
3 avril 2017
Avis spontané
Réponse de EUclaim
Thank you for your kind words A Cohen. I hope you will enjoy the compensation! ~Kelsie
A year and 3 months and still no resolution to a straight forward case
I submitted the case in January 2016 of 5 passengers delayed over 10 hours to reach the destination. According to the laws it is a straight forward case and i should have recieved the resolution long time ago but so far have not had any decision apart from some indecisive emails. Extremely disappointing service. I would suggest go to any local high street solicitor for such cases rather than such companies. Please avoid!
24 mars 2017
Avis spontané
Réponse de EUclaim
I'm sorry to hear that you are unsatisfied with the duration of the claim Husnain. I'm concerned to hear this. My colleague will send you an update today. I can assure you that we are doing our utmost best for you and all of our clients to get the compensation that you deserve. If you have any further questions at this time, do not hesitate to contact us. ~Kelsie
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