Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

EUclaim has done everything they can in an extremely professional way to get me the compensation from the airlines. Although it takes some time and they do charge relatively high commission fee, they... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I am extremely impressed by the service provided from the EUclaim. The whole process takes slightly more than a year, due to the resistance from the airline company. But finally it has been worked ou... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

After one year without any success, EU Claim sent an e-mail stating the process would need to progress with a UK Legal Partner. Chocking! If i would be interested in progress with the claim using oth... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Services juridiques & administration

À propos de EUclaim

Informations provenant de diverses sources externes

  • Over 10 years experience in the field of passenger rights
  • Takes the hassle out of claiming
  • Keeps you up to date with a personal online file
  • Strong legal department
  • You can reach us during weekdays by phone, live-chat and e-mail
  • You get what you are entitled to!

EUclaim helps passengers on a no win, no fee basis.

EUclaim assist passengers when:


Coordonnées de contact

2,4

Bas

TrustScore 2.5 sur 5

574 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Good service, fast processing

Good service, fast processing. For a Canadian, it took 2 months to get claim against KLM paid, but I did not answer in time to their requests for information - so most of the time "wasted" was my fault...
The processing fee of Euro 200 out of Euro 600 is a little steep, but still getting E400 back without any effort is worth it.
I do recommend Euclaim as a service.

28 octobre 2016
Avis spontané
Logo de EUclaim

Réponse de EUclaim

Thank you very much for your kind words Mr and Mrs Zima! I hope you will enjoy the compensation :). ~Jasmijn

Noté 5 sur 5 étoiles

Excellent!

Perfect and speedy service and constant feedback. Highly recommended!

28 octobre 2016
Avis spontané
Logo de EUclaim

Réponse de EUclaim

Thank you for your kind words Erik! I hope you will enjoy the compensation :). ~Jasmijn

Noté 4 sur 5 étoiles

Excellent Service

I never knew about the service but I chose to try it and trust EUclaim team. The sevice is excellent. I got my claim after 2 months and the money was in my bank account. I highly recommand it . Thank you for the quality of the service and for your reactivity. But commission is 30 percent including administration charges.

20 octobre 2016
Avis spontané
Logo de EUclaim

Réponse de EUclaim

Thank you for sharing your experience with EUclaim! I hope you will enjoy the compensation :). ~Jasmijn

Noté 5 sur 5 étoiles

Professional and efficient handling of the claim

Recommended. Of course there is a fee, but it is reasonable, and my claim was successfully handled, with the minimum of effort on my side.

20 octobre 2016
Avis spontané
Logo de EUclaim

Réponse de EUclaim

Thank you very much for sharing your experience with us Maarten! I hope you will enjoy the compensation :). ~Jasmijn

Noté 5 sur 5 étoiles

Great help, very professional procedure.

Everything goes very smooth, transparent and really fast. Nothing to do from my side, just sent some scans. Highly recommend this service !

19 octobre 2016
Avis spontané
Logo de EUclaim

Réponse de EUclaim

Thank you very much for your kind words Mr. Matei! I hope you will enjoy your compensation :). ~Jasmijn

Noté 1 sur 5 étoiles

Still waiting.

If you've got a straight forward case, one where you can probably get the compensation by writing to the airline yourself, then they appear to do the job, for almost 30% of your compensation. For me, It's nearly 21 months and counting. Each time I enquire as to what's happening, I get the same response stating I have to wait as they are waiting for a court date, since July. I know these thing can take time but it's coming up to almost 2 yrs now which I feel is inadequate as a service.
For 30% fees, I would also expect monthly updates.

17 octobre 2016
Avis spontané
Logo de EUclaim

Réponse de EUclaim

Thank you for your review Maria. I'm sorry to hear that you are unsatisfied with the duration of the claim. Unfortunately the airline has refused to pay the compensation and we have no choice but to get it through the court. Legal cases take up quite some time and therefore we have to ask you to be patient. ~Jasmijn

Noté 5 sur 5 étoiles

Excellent service

I never knew about the service but I chose to try it and trust EUclaim team. The sevice is excellent. I got my claim after 2 months and the money was in my bank account. I highly recommand it . Thank you for the quality of the service and for your reactivity

6 octobre 2016
Avis spontané
Logo de EUclaim

Réponse de EUclaim

Thank you for taking the time to write about our service Asmae! We really appreciate it. I hope you will enjoy the compensation. ~Jasmijn

Noté 3 sur 5 étoiles

its ok but too expensive

Even though the service is super helpful and easy to follow, i didnt appreciate the lack of transparency in the charges. They take approx. 40% of the claim, so have this present when selecting this service.

6 octobre 2016
Avis spontané
Logo de EUclaim

Réponse de EUclaim

Thank you for your review. Our charges are quite transparent since they are published on our website and in the terms of conditions. You have to accept these before we can handle your claim. We do not charge 40% of the claim. We work on a standard no win no fee bases of 29%. If you have any further questions about this do not hesitate to contact us. ~Jasmijn

Noté 1 sur 5 étoiles

One year without any update

A start my claim in november 2015, i get last update in April 2016, now is 2017, and still nothing!!! Probably they cant win Swiss Airlines!

6 octobre 2016
Avis spontané
Logo de EUclaim

Réponse de EUclaim

Thank you for your review Stefan. I'm concerned to hear this. My collegue will be in touch with you to give you an update on your claim shortly. If you have any further questions do not hesitate to contact us. ~Jasmijn

Noté 5 sur 5 étoiles

Excellent Service

Submitted my claim on 8/12/2016. Funds credited to my bank account on 10/4/2016. Their people are great to work with. They are knowledgeable, friendly, fun, and very pleasant. Communications was excellent. Would definitely use them again. Thanks for all your help!!!!!!!!

5 octobre 2016
Avis spontané
Logo de EUclaim

Réponse de EUclaim

Thank you for your kind words Jim and Judy! I hope you will enjoy the compensation :). ~Jasmijn

Noté 5 sur 5 étoiles

Fast and efficient

Our flight was cancelled but the company offered alternative flight. We did not even know we can get a refund in this case. All the process can be finished online and was very smooth.

4 octobre 2016
Avis spontané
Logo de EUclaim

Réponse de EUclaim

Thank you for taking the time to write a review about our service :). We really appreciate it! I hope you will enjoy your compensation. ~Jasmijn

Noté 5 sur 5 étoiles

Excellent service!

Cant fault this company. They do what they say they'll do. Stress free! Thanks so much for the help! 10/10. I have nothing but praise for them (EUclaim). Again, great service!

3 octobre 2016
Avis spontané
Logo de EUclaim

Réponse de EUclaim

Thank you for your kind words! I hope you will enjoy the compensation :). ~Jasmijn

Noté 5 sur 5 étoiles

Great, personalized help.

We got our claim within three months. Everthing went as promised.

1 octobre 2016
Avis spontané
Logo de EUclaim

Réponse de EUclaim

Thank your for your review. I hope you will enjoy the compensation :). ~Jasmijn

Noté 5 sur 5 étoiles

Great company with exellent service

My flight from Toronto was delayed and I didn't make my connection in Brussel to Oslo. I waited 3hours in a line just to talk to someone for help and when it was finally my turn the second flight back to Oslo was full. I waited 10hours at the AirPort and got sent to Frankfurt and then to Oslo. I arrived 13 hours later then I was supposed to and my luggage was still in Brussel. I sent an email to Brussel airlines simultaneously with an email to EUclaim and now 2 months later EUclaimers managed to pay me 600€ (400€) to my account. Has not heard a word from Brussel airlines! Thank you Uclaimers for great service and my money back.

1 octobre 2016
Avis spontané
Logo de EUclaim

Réponse de EUclaim

Thank you for your kind words! That delay sounds pretty awful. I hope you will enjoy your deserved compensation :). ~Jasmijn

Noté 4 sur 5 étoiles

Great Service! It may take some time but they do what they promise.

You have nothing to lose by using their services. If they'll accept to proceed with your case, it'll cost you just a couple of stamps for postage... It takes time, though... My case took around 9 months (and quite a few e-mails) to be resolved. But I got the money I was promised from the company since the airline was forced to pay.
I got in touch with the airline myself twice before contacting EUclaim and they refused to pay me... I was annoyed since I knew my rights. EUclaim did the job for me though and I got back a generous amount of money that I have never expected to.

21 septembre 2016
Avis spontané
Logo de EUclaim

Réponse de EUclaim

Thank you for sharing your experience with us, Yorgos! I am pleased to hear that you are satisfied with our service. I hope you will enjoy your compensation :). ~Jasmijn

Noté 1 sur 5 étoiles

Very bad experience with EUCLAIM.

My claim still has not been settled after almost 2 years of giving power of attorney to EUclaim. Have had few emails that airline does not replaying and that my claim has been transferred to legal department with no further communication. Avoid this company as you probably will not get your compensation. Try to deal with Airlines yourself.

18 septembre 2016
Avis spontané
Logo de EUclaim

Réponse de EUclaim

Thank you for your review, mr. Slavomir. I am quite concerned to hear this. As you can see in your online case file we are in the midst of court proceedings on your behalf. A legal process takes a lot of time. I understand that you want your compensation but this takes time when the airline is refusing to pay. I can assure you that we are doing our utmost best for you and all of our clients to get the compensation that you deserve. If you have any further questions at this time, do not hesitate to contact us. ~Jasmijn

Noté 5 sur 5 étoiles

If I had only known about EUClaim earlier

I can only share positive feedback about EUClaim. The way they handled my claim and updated me during the process (6 weeks in total, I think) was very professional. I highly recommend turning to EUClaim in case of severe flight delays...

16 septembre 2016
Avis spontané
Logo de EUclaim

Réponse de EUclaim

Thank you very much for your kind words Mr & Mrs List! I hope you will enjoy the compensation :). ~Jasmijn

Noté 5 sur 5 étoiles

Outstanding service

I am delighted with the way EU Claim led the process and this company has undoubtely become my partner of choice going forward

15 septembre 2016
Avis spontané
Logo de EUclaim

Réponse de EUclaim

Thank you for your kind words! I am happy to hear that you are pleased with our service :). Enjoy the compensation! ~Jasmijn

Noté 4 sur 5 étoiles

Easy and working

I found EUclaim with a simple internet search. I applied. I got the money I was entiled to. Online chat was efficient. However, 4 instead 5 stars is because of cut EUclaim takes, which I think is too high...

15 septembre 2016
Avis spontané
Logo de EUclaim

Réponse de EUclaim

Thank your for your review, Stefano. Our costs are in relation to the work we put into the claims. We often have to take legal action to ensure the compensation for our customers. If you have any further questions on this matter you can always contact us :). I hope you will enjoy the compensation. ~Jasmijn

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus