I spent about £150 on their website and then sent most of it back. It was difficult to send back as one parcel they didn't include the invoice details. You also had to click through a couple of differ... Voir plus
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Lisez les avis des autres
Very disappointed. The sizing was completely off, with the clothes fitting one or two sizes larger than expected. I returned my order weeks ago, but I’m still waiting for my credit. The whole process... Voir plus
I bought half a dozen dresses over 2 weeks, it said sale sale sale on everything so I paid and the items I have received are shocking. They are all either very thin cotton or made out of good old... Voir plus
I returned my order, which was received on 30 June 2026. I was later emailed on 15 July confirming that my £109.99 refund had been processed. Despite this, I still have not received the money. Custome... Voir plus
À propos de l'entreprise
Coordonnées de contact
1,4
Mauvais
113 avis
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Slow refund process
It took over 3 weeks to get my money refunded back after I returned the goods, had to raise a PayPal dispute. Not good service for online shopping, never had this problem with online shopping with other retailers such as M&S, Next and Monsoon. I even signed up for limited next day deliveries for £6.99 and you would think the returns service for this would be much quicker. It puts me off ordering again with DP. Also their stock levels must always be low if its taking them ages to deal with returned items. No telephone service or online chat to communicate with them.
31 mai 2023
Avis spontané
Do not use this company as wait a long while for a refund.
As other customers have mentioned money is taken from your bank account as soon as you place an order but when you return goods you have to wait 14 days or more from them actually acknowledging receiving your parcel back and then you wait longer for your refund.
Terrible customer service.
18 mai 2023
Avis spontané
Monies is taken immediately from your…
Monies is taken immediately from your bank account when the order is placed, then when you return items you have to wait 15 days for the monies!! Will not be placing any more orders….
21 mars 2023
Avis spontané
ISSUE WITH RETURNS
Recently returned DAMAGED trousers, according to website return should be free but they deducted this from the final bill, opened a paypal case to get the money back. Will never use again.
28 février 2023
Avis spontané
Updated
Dorothy Perkins contacted within a day of writing this review and I finally seem to be getting the help I need. Whilst I welcome their quick response, this could have easily been avoided had I been able to speak to someone on the phone, but sadly they no longer offer this service
6 février 2023
Avis spontané
Bad Customer Service
The worst Company ever, have wanted to return an item since 2nd January, will not send me QR code . They have no phone number to contact them. Didn’t want to leave one star even but they didn’t have a 0
9 janvier 2023
Avis spontané
Everything's ok!
Despite the shipping delays, I received my order just in time. The products are nice and I appreciated a lot that there was free shipping. Thanks DP!
29 décembre 2020
Avis spontané
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