Evander Avis 4 929

Was kept informed about progress of ordering, delivery and fitting. A quality product. Very informative fitters

Really poor customer service. A locksmith was sent out to fix a broken door lock. Whilst the locksmith was friendly and tried his best, he was unable to fix the door on site as he needed an additional part. He reassured me that he would come back in two days between 6pm and 8pm with the part to finish the repair. He didn’t turn up and I heard nothing from Evander. When I called Evander they told me no-one would be coming as this wasn’t covered by my insurance and that I would need to sort my door out myself! I was appalled that no-one had thought to contact me to tell me this in advance. When I called the next day to complain, the person I spoke to and the manager I passed to were pretty unhelpful and largely unapologetic. Very unimpressed!

The company kept me informed at all stages.
The engineers arrived when they said they would and kept me updated on their progress.
The engineers were very helpful and pleasant.
I am very very pleased with my windows and doors.
Overall a very good experience and I woudl definitley recommend the company.

Excellent service

Very polite, helpful and professional.s”Very happy with the fantastic service I received.

the fitter was good but the overall service from Evander has been very poor.. waited 2 weeks for new window glass after a burglary. theres a ton of debris inside the glass panels and the inside beading looks dirty and full of wood chipping. fitter brought the wrong colour replacement door handles with him

new door handles were ordered and delivered by there fitter with no notice - he turned up when I was at work, so told them to leave them at my door and I will fit them s but when opening them they are the wrong colour handles again. ringing Evander is also difficult as there don't answer the phone lines. constantly going to a mail box which says it full or you end up sat on hold for lengthy periods of time.

overall id say fitters are good, customer service is poor they dont respond to emails sent to them.

I took a call from Evander at 08:30 to say they would be at mine to fix my lock no longer than 4 hours , I’m still sat waiting at 19:30 they know I’ve had to have my door open all day in the freezing cold because if I close it I wouldn’t get out again . Such poor service .

Kept us informed all through the proccess. Great job all round

Came on time. Good comms. Very charming tradesperson. Cleaned up well after work was completed. Very pleased.

Excellent service ontime polite engineers

First class job
Punctual arrival and completed the job to my satisfaction within the time specified.

Great team of workers
Polite and skilled
Big job completed in the day

The administration team were very helpful, although I did have trouble getting through to them. The installation team were great very knowledgeable.

They were efficient and rapid with the fix and left no mess
The personnel were polite and friendly

Damaged a panel on refitting
Another nail in your coffin

Excellent service Polite workers Punctual

Great job bi folds look amazing, excellent finish cleaned up five stars all the way friendly staff :)

The job too far too long to complete !! Three different workers to measure the same window three times !! Worker that eventually got the job done was good but over eight weeks to replace one window !! Not good enough.

Clear comms, arrived as expected, polite and cleaned up after themselves.

The engineer was efficient and respected my home thank you very much.