Evander Avis 4 929

Lovely couple of chaps never stopped till it was done even though it was 2 degrees below

Efficient Service.
Pleasant & friendly to deal with. Took all the hassle away from me.

Great service. Good communication. Always updating you on next step and contact you prior arriving.

Terrible service! I had an appointment booked on the 18th February to get 3 windows replaced. I booked a day holiday so that I can let the engineers in. I was told an engineer would be with me from 8am - 1 pm. At 10am, I received a phone call that said an engineer would not be with me because of the wrong scaffold being ordered, but reassured me that they would be able to come out in the next couple of days. The next day I heard nothing, so I rang at midday and was then told that the earliest date would be in 2 weeks' time. I can't understand how they think this is acceptable. We have shattered windows, and we are also waiting to sell our flat, which is all being delayed. Evander were the reason for the cancellation, and yet the customer suffers and waits until another availability.

I had a poor experience with their service. An inexperienced engineer was sent to my property who was unable to resolve the issue and made it worse. He promised to return and replace the unnecessary part but has yet to do so. I have been pursuing them for several weeks but they have refused to return. They removed the latch of my door, claiming it was causing a problem. This was not the case and when I attempted to re-install it another person suggested it was simply a handle. I was unable to reinstate the latch because the engineer had taken it with him. Consequently I now have to pay for a new mechanism and a visit as the engineer has stolen part of my latch.

I have contacted him several times to resolve the matter but they have refused.

This company need to take a good look at themselves. To start with, they took a week just to visit me and quote for a replacement door after an attempted break in. Then when I was called to pay the insurance excess, I asked how long to replace the door, as it wasn't secure and needed to be done urgently, I got a vague answer indicating it would of course be treated as urgent. So, I paid the £200 and then... I got an email giving an installation date over a month away! I called to complain and was told I could use another supplier but there would be cancellation charges and Aviva would probably refuse to pay them. They said they would try and get me a better date. Then I got a text with a new date, one day earlier, yes, one day (wow). I complained again by email and someone did call me. He said he'd speak to their suppliers and get me a earlier date. He seemed very confident he could help me out and promised to email me with an update. Needless to say, I never heard from him again. I guess he needed to tick a box that he called me? I complained to Aviva, who agreed it was too long and said they would intervene, they also said what I was told about cancellation fees wasn't correct and probably said to try and put me off getting another supplier involved. Anyway, it made no difference. Still no response from Evander. I gave up after that.

Finally, on the day it was due to be installed, the installers just turned up unannounced, although I later saw they'd called me and then hung up after about 2 seconds. Not helpful, given I needed some warning as I was working from home and would be in meetings most of the day. Yes, they turned up whilst I was on a call...

This company communicates really poorly, with automated texts and emails. There's no one actively managing your complaint or any sense that they care about customer service or understand when a sense of urgency is needed. Once they get your money, they'll do things when they want to do them. I was not impressed and if ever I need a similar service again, I will find an alternative to this company. Your insurer will be fine with that as well. My advice, don't pay them a deposit without first getting a confirmed ETA for installation. Over a month to supply and fit a door, come on.

Specific, timely

Great door fitted efficiently by friendly fitters

Prompt service.
Regular and transparent communication throughout the process via email and phone.
No missed commitments.

Very good installation and very informative and friendly fitters.

Very professional and a job very well done. I would recommend

Engineers were polite and knowledgeable

Competent work me who completed the work efficiently. Very polite men

The lad's were great and do the job in no time thank you too them all

Attention to detail and prompt work. They ensured they cleaned up after themselves too and respected me and my home

My wife and I were extremely impressed with the team of engineers who carried out the work. They were courteous, very professional, very approachable and knowledgeable. The quality of work undertaken we would describe as second to none. The product installed looks of high quality and professionally installed. Our many thanks go out to the team of engineers, Keil, Alan and Dale for their professionalism.

Excellent work team

The engineer was very pleasant. Arrived on time and was done very quickly.

The job arose as an insurance claim arising from faulty workmanship from a window firm that subsequently went into liquidation. Evander was the approved supplier recommended by the insurance company.I was impressed by the speed with which my claim was processed, the diligence of Evander who quickly inspected the job to be done, the efficiency of the surveyor and technician who carried out the work and the clarity of the information which he provided. Also impressive was the fact that this agent had to travel from Newport in South Wales to a village North of Aberystwyth in mid-Wales to carry out the work, his friendly and respectful manner and the fact that he cleared up efficiently, taking away all the rubbish and discarded window parts.