First time user of Evapo and they haven't failed to impress. Customer service is excellent, especially Karl, I had an issue with my vape and within 24 hours my issue was rectified. I chose the impbar... Voir plus
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Lisez les avis des autres
Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and... Voir plus
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Absolutely amazing and faultless service from the whole team. Understand my needs and matched me perfectly with my needs as someone who's just started vaping. The flavors of the juices are incredib... Voir plus
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I AM A 68 YEAR OLD TECHNOPHOBE WHO IS USELESS AT ALL THINGS REMOTELY TECHNICAL. YOUR LOVELY MAN IN YOUR MAIDSTONE SHOP TOTALLY PUT ME AT EASE AND EXPLAINED EXACTLY WHAT I NEEDED AND HOW TO USE IT.EXCE... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Evapo, the premier e-cigarette and vape shop in the UK & beyond. Our team of vaping experts can help you whether you are just starting out and looking for something to help you switch to vaping or have been vaping for years, we are here to help! Find all your favourite e-liquids from leading brands such as Ohm Brew, Riot Squad, Vampire Vape and Six Licks. Browse over 800 products, including devices from leading brands like Aspire, Innokin, SMOK and VOOPOO as well as an extensive range of CBD solutions.
Coordonnées de contact
50 Trident Court, One Oakcroft Road, KT9 1BD, Chessington, Royaume-Uni
- 020 3962 0965
- info@evapo.co.uk
- evapo.co.uk
4,8
Excellent
843 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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First time Evapo customer
Some of the products I wanted, you stocked/had. And the prices were comparable to those online, in your store.
Plus your member of staff who served me was very knowledgeable and extremely friendly and helpful.
25 février 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Neil. We’re delighted to hear about your first experience with Evapo and that you found the products you were looking for at competitive prices. It’s also great to know the team member who served you was knowledgeable, friendly, and helpful. We look forward to seeing you again soon.
Excellent customer service
Outstanding Customer Service from Geek Vape
I had an amazing experience with Geek Vape customer service. Casey was absolutely brilliant — she went above and beyond to help sort out my free code for a vape start-up kit and made the whole process smooth and stress-free. She was friendly, patient, and genuinely helpful.
Nathan also deserves a big thank you for helping to reset the code quickly and efficiently. Both advisors were professional, knowledgeable, and clearly cared about resolving the issue properly.
Fantastic service all round — keep up the awesome work! Highly recommend Geek Vape for not only great products but top-tier customer support too.
25 février 2026
Avis spontané
Réponse de Evapo
Thank you for your fantastic feedback Victoria. We’re delighted to hear you had such a positive experience.
Just to clarify, Evapo is the company you purchased from, and Geek Vape is the brand of the device, so it’s wonderful to hear our team could assist you with your Geek Vape start up kit.
We’re especially pleased to hear that Casey went above and beyond to help with your free code and made the process smooth and stress free, and that Nathan was able to reset the code quickly and efficiently. It’s great to know both team members provided friendly, knowledgeable, and professional support while resolving the issue.
We truly appreciate your recommendation and your kind words about the service. We look forward to your next order.
Unbelievable service and value
23 février 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Craig. We’re delighted to hear you found the service and value unbelievable. We look forward to your next visit.
Placed an order through the website for…
Placed an order through the website for next day delivery (Royal Mail 24) received a notification that the order has been refused and was being returned to sender.
I literally greeted the postman, so know this wasn’t the case. The postman didn’t even have the order when he came to my delivery address.
Emailed the customer service team who advised I would have to wait 5 working days or until order was delivered back to them before I could be refunded. Extremely frustrating but understood this was their policy.
The 5 working days past and was contacted to see if I wanted a refund or the order resent. I opted for a refund, I had used some of my loyalty points to pay for the order and asked if these would be returned to my account and was advised they couldn’t be, which was extremely disappointing .
So all in all a pretty bad experience and wanted to leave a review so other people are aware before placing orders
11 février 2026
Avis spontané
Réponse de Evapo
Hi Danielle. Thank you for your review and feedback. I am sorry to hear that you are unhappy with your overall experience. If you could get in touch I would love to see if I can help. You can contact us on 02039 620965, through email on info@evapo.co.uk or by using the live chat function on our website. Karl.
Absolutely amazing experience,I went in…
Absolutely amazing experience,I went in on 17th of February Tuesday in to the shop(Bromley South-high street shop-NEAR BROMLEY SOUTH STATION London),such a lovely girl ,gave the best advice ever-on products,also very welcoming and warm atmosphere.I am new to vaping,she gave me the best advice on which vape to buy-the best one!Also her vibrant personality,made my day,THIS IS HOW PEOPLE SHOUD BE ,I thought,just WOW!
17 février 2026
Avis spontané
Réponse de Evapo
Thank you for your wonderful feedback Kristina. We’re delighted to hear you had such an amazing experience in store and that the team member made you feel so welcome while giving clear and helpful advice as you start your vaping journey. It’s fantastic to know the atmosphere and support made such a positive impression on your visit. Please let us know which store this was so we can pass this on. We look forward to your next visit.
Réponse de Evapo
Thank you for your feedback Steve. We’re pleased to hear you found the team members friendly and knowledgeable. We look forward to your next visit.
Réponse de Evapo
Thank you for your feedback Mandy. We’re pleased to hear you found the service very helpful and friendly. We look forward to your next visit.
Great service and a lot to choose from
Great service and a lot to choose from
7 février 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Lee. We’re delighted to hear you enjoyed the great service and the wide selection available. We look forward to your next visit.
Great Place!
Honestly, great service, friendly, knowledgeable, and helpful. Great range of products at affordable prices. Would definitely recommend.
30 janvier 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Paul. We’re delighted to hear you received great service and found everything friendly, knowledgeable, and helpful. It is great to know you enjoy the wide product range at affordable prices. We really appreciate the recommendation. We look forward to your next visit.
Absolutely amazing!
Absolutely amazing!!
Helpful
Great prices
They set it all up for me before I left the shop.
Thank you
26 janvier 2026
Avis spontané
Réponse de Evapo
Thank you so much for your amazing feedback Natalie. We are delighted to hear you found everything helpful, enjoyed the great prices, and appreciated having everything set up for you before leaving the shop. It is wonderful to know the team members made your experience such a positive one. We look forward to your next visit.
Réponse de Evapo
Thank you for your feedback Ghaqda. We are pleased to hear you found the team members knowledgeable and that your visit was a joy. We look forward to your next visit.
I know very little about vaping
I know very little about vaping, so went into the Ashford store as a complete novice. The lady who served me was really friendly and gave me plenty of information (and suggestions) to help me get the best brand, flavour, strength etc. I will definitely continue to go there from now on. Thank you so much!
24 janvier 2026
Avis spontané
Réponse de Evapo
Thank you for your lovely feedback Claire. We are really pleased to hear that the team member in our Ashford store made you feel welcome and took the time to explain everything clearly, helping you choose the right brand, flavour, and strength. It is great to know you felt supported as a complete novice and that you will continue to visit us. We look forward to your next visit.
Réponse de Evapo
Thank you for your feedback Mrs A. We are really pleased to hear you found everything helpful and that this was your second visit. It is great to know you will be using us from now on. We look forward to your next visit.
The staff are very helpfull in store…
The staff are very helpfull in store and explain the best offers and purchace options befor you buy.
23 janvier 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Kw. We are pleased to hear the colleagues in store are helpful and take the time to explain the best offers and purchase options before you buy. It is great to know you felt well supported when making your choice. We look forward to your next visit.
crawley store
The man in the crawley store in crawley town centre was very helpful.He explained everything step by step.What I would need to do with my partner's vape and was very helpful in telling me how to set it all up
23 janvier 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Paul. We are really pleased to hear that the team member in our Crawley store was so helpful and took the time to explain everything step by step. It is great to know they made setting up your partner’s vape clear and straightforward. We look forward to your next visit.
Very kind and extremely sweet and…
Very kind and extremely sweet and helpful also very happy to show how everything works even more kinder to people with poor shigt
17 janvier 2026
Avis spontané
Réponse de Evapo
Thank you so much for your kind words Emma. We are really pleased to hear that our team members were extremely sweet, helpful, and happy to take the time to show how everything works, especially being mindful and supportive of customers with poor sight. Providing patient and caring service is very important to us, and your feedback truly means a lot.
Réponse de Evapo
Thank you for your lovely review Mez. We are really pleased to hear you found our team members friendly and enjoyed the great selection we have available. We truly appreciate your support and we look forward to your next visit.
Thank You!
I knew roughly what I wanted going into the store, but I just needed some help making sure it was right for me - the two blokes in there were INCREDIBLE! I will be going back! (Sorry forgotten your names) - cannot fault this store and the customer service and products at all!
13 janvier 2026
Avis spontané
Réponse de Evapo
Thank you so much for your fantastic review Stephanie. We are really pleased to hear that our two team members were able to help you make sure you chose the right option for you. It is great to know you felt so well looked after and confident in your purchase.
We truly appreciate your kind words about the store, customer service and products. We will be sure to pass your feedback on to the team and we look forward to welcoming you back again soon.
Amazing service as ever in the Exeter…
Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and provided great advice when I've changed my device recently. It's also good to see they have a rigorous policy on checking ID as many other local shops seem to not bother. When staff take the time to talk to you as a friend, it makes you take your business back time after time.
13 janvier 2026
Avis spontané
Réponse de Evapo
Thank you so much for taking the time to leave such a detailed and thoughtful review Jim. We are delighted to hear about your positive experiences in our Exeter store and that Hannah, Chloe and Ryan provided fantastic customer service and clear communication. It is great to know they made you feel welcome, kept you informed about current offers and supported you when changing your device.
We really appreciate your comments about our ID checking policy as this is something we take very seriously. Hearing that our team members take the time to build genuine connections and offer friendly, honest advice means a lot to us. Thank you for your continued support and loyalty.
Réponse de Evapo
Thank you for your kind feedback Andrew. We are really pleased to hear that our team members were extremely helpful, knowledgeable and friendly. We truly appreciate you taking the time to leave a review and we look forward to your next visit.
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