Great customer service in this shop with all the staff! Lisa and Matt are always happy and cheerful. They both are great at giving advice of different products to try and recommendations based on w... Voir plus
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Very knowledgeable and helpful. He even built my vape up for me and binned all the rubbish after. I couldn't have asked for a more helpful shop salesman to help me and sale me the vape I received.
First time user of Evapo and they haven't failed to impress. Customer service is excellent, especially Karl, I had an issue with my vape and within 24 hours my issue was rectified. I chose the impbar... Voir plus
L'entreprise a répondu
Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Evapo, the premier e-cigarette and vape shop in the UK & beyond. Our team of vaping experts can help you whether you are just starting out and looking for something to help you switch to vaping or have been vaping for years, we are here to help! Find all your favourite e-liquids from leading brands such as Ohm Brew, Riot Squad, Vampire Vape and Six Licks. Browse over 800 products, including devices from leading brands like Aspire, Innokin, SMOK and VOOPOO as well as an extensive range of CBD solutions.
Coordonnées de contact
50 Trident Court, One Oakcroft Road, KT9 1BD, Chessington, Royaume-Uni
- 020 3962 0965
- info@evapo.co.uk
- evapo.co.uk
4,8
Excellent
850 avis
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A répondu à 100 % de ses avis négatifs
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The staff are very helpfull in store…
The staff are very helpfull in store and explain the best offers and purchace options befor you buy.
23 janvier 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Kw. We are pleased to hear the colleagues in store are helpful and take the time to explain the best offers and purchase options before you buy. It is great to know you felt well supported when making your choice. We look forward to your next visit.
crawley store
The man in the crawley store in crawley town centre was very helpful.He explained everything step by step.What I would need to do with my partner's vape and was very helpful in telling me how to set it all up
23 janvier 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Paul. We are really pleased to hear that the team member in our Crawley store was so helpful and took the time to explain everything step by step. It is great to know they made setting up your partner’s vape clear and straightforward. We look forward to your next visit.
Very kind and extremely sweet and…
Very kind and extremely sweet and helpful also very happy to show how everything works even more kinder to people with poor shigt
17 janvier 2026
Avis spontané
Réponse de Evapo
Thank you so much for your kind words Emma. We are really pleased to hear that our team members were extremely sweet, helpful, and happy to take the time to show how everything works, especially being mindful and supportive of customers with poor sight. Providing patient and caring service is very important to us, and your feedback truly means a lot.
Réponse de Evapo
Thank you for your lovely review Mez. We are really pleased to hear you found our team members friendly and enjoyed the great selection we have available. We truly appreciate your support and we look forward to your next visit.
Thank You!
I knew roughly what I wanted going into the store, but I just needed some help making sure it was right for me - the two blokes in there were INCREDIBLE! I will be going back! (Sorry forgotten your names) - cannot fault this store and the customer service and products at all!
13 janvier 2026
Avis spontané
Réponse de Evapo
Thank you so much for your fantastic review Stephanie. We are really pleased to hear that our two team members were able to help you make sure you chose the right option for you. It is great to know you felt so well looked after and confident in your purchase.
We truly appreciate your kind words about the store, customer service and products. We will be sure to pass your feedback on to the team and we look forward to welcoming you back again soon.
Amazing service as ever in the Exeter…
Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and provided great advice when I've changed my device recently. It's also good to see they have a rigorous policy on checking ID as many other local shops seem to not bother. When staff take the time to talk to you as a friend, it makes you take your business back time after time.
13 janvier 2026
Avis spontané
Réponse de Evapo
Thank you so much for taking the time to leave such a detailed and thoughtful review Jim. We are delighted to hear about your positive experiences in our Exeter store and that Hannah, Chloe and Ryan provided fantastic customer service and clear communication. It is great to know they made you feel welcome, kept you informed about current offers and supported you when changing your device.
We really appreciate your comments about our ID checking policy as this is something we take very seriously. Hearing that our team members take the time to build genuine connections and offer friendly, honest advice means a lot to us. Thank you for your continued support and loyalty.
Réponse de Evapo
Thank you for your kind feedback Andrew. We are really pleased to hear that our team members were extremely helpful, knowledgeable and friendly. We truly appreciate you taking the time to leave a review and we look forward to your next visit.
Evapo Denman Street...amazing service…
Evapo Denman Street...amazing service and so helpful! Bought a new vape and liquid. All perfect, so back soon for more! Thank you :)
29 décembre 2025
Avis spontané
Réponse de Evapo
Thank you for your lovely review Tracy. I am really pleased to hear you received amazing service at our Denman Street store and that the team member was so helpful in getting you set up with a new vape and liquid. It is great to know everything was perfect and we truly appreciate your support. We look forward to your next visit.
Over charging
I was looking fo the xros 5 and I seen it for 23.99. I when to the store and was charged 28.99 instead witch it a £5 different. I rang and all I keeped getting told it said it in the t&c witch it don’t say it at all on the page that you look at online. I would not recommend this company at all. I would have but with them saying that there is nothing they are willing to help with I will not be going back at all in store or online. My advice to any one DON’T GO HERE GO SOMEWHERE ELSE
4 janvier 2026
Avis spontané
Réponse de Evapo
Thank you for taking the time to leave your feedback Dan. I am sorry to hear you were disappointed with your experience and I understand how frustrating price differences can feel.
The £23.99 price for the XROS 5 is an online exclusive offer and it is marked as such on the website. Our in store prices are set separately and are clearly displayed in store, which is why the device was £28.99 when purchased in person. This is also outlined in our terms, as online promotions do not always apply in store.
I appreciate that this was not the outcome you were hoping for and I am sorry that it has left you feeling unhappy with us.
Very friendly
Very friendly, knowledgeable and helpful staff. Will be my go to vape store from now on.
31 décembre 2025
Avis spontané
Réponse de Evapo
Thank you for the kind feedback Nicholas. I am really pleased to hear that you found the team friendly knowledgeable and helpful, and it means a lot to know we will be your go to vape store from now on. We really appreciate your support and we look forward to your next visit.
First class service from Sonia really…
First class service from Sonia really knew her stuff made me feel at ease and definitely recommend the great flavours I needed ! Definitely will be coming back for more 10/10 customer service
26 décembre 2025
Avis spontané
Réponse de Evapo
Thank you for the fantastic feedback Mark I am really pleased to hear that Sonia was able to help and make you feel at ease. It is great to know her product knowledge and recommendations made such a positive difference and that you found the flavours you were looking for. Your recommendation and kind words mean a lot to us, and we really appreciate you taking the time to share your experience. We look forward to your next visit.
No desert flavour range in e liquids
I have been a regular customer for over 6 years. I have always found that the staff in the 3 branches ive always visited across london (portobello, chapel market & soho) to be very good & helpful. However, managerial decisions to discontinue certain vape juices and or no longer sell certain juices has made me go elsewhere. THEY DO NOT SELL ANY DESERT FLAVOURS IN 10,11,12mg. I was buying the loco lemon tart (OHM brew) vape juice for years, last year they discontinued it. So I began to buy Dinner Lady, Lemon tart from my local evapo shops instead. Then they stopped selling Dinner Lady e liquids. Then they started to sell IVG - vanilla biscuit, which i enjoyed so started to buy that. Now, they have stopped stocking and selling the IVG eliquid. WHY? All your flavours are the same. ALL FRUIT. No desert flavours (except vanilla custard in OHM brew which isnt nice) over 6mg. Its infuriating. You can at least stock a handful of decent desert flavour e liquids over 10mg. Anyway, after 6 years I will no longer be using Evapo. I asked for the IVG to be ordered in twice at the Portobello store, the staff ordered it, but it never come as the top level managers wouldn't approve. I probably spent about £500 per year in Evapo. Now, that money will go to other vape companies. I really hope that in future Evapo will listen to their customers.
24 décembre 2025
Avis spontané
Réponse de Evapo
Thank you for taking the time to share such detailed feedback Heather and for being a loyal customer with us for over six years. I am genuinely sorry to hear how frustrated you feel and that recent range changes have led to disappointment.
It is good to hear that your experiences in our Portobello, Chapel Market and Soho stores with our colleagues have always been positive, and I appreciate you acknowledging their efforts. Decisions around ranges and discontinued lines are never taken lightly, but I completely understand how frustrating it is when a flavour you enjoy and rely on is no longer available, especially in higher nicotine strengths.
I would like to reassure you that we do still offer a wide range of dessert and bakery style flavours across different brands, strengths and formats, including options above 6mg as well as shortfills with nicotine shots for flexibility. Availability can sometimes vary by store and supplier, which may be why certain lines you requested could not be approved at the time, but your feedback about demand for higher strength dessert flavours is valid and important.
I am sorry that this situation has led you to feel unheard and to consider shopping elsewhere. Your feedback will be passed on to the buying team, as comments like yours do influence future range decisions. I truly appreciate the support you have given Evapo over the years and I hope we may have the opportunity to welcome you back in the future.
Réponse de Evapo
Thank you for your review Rob! We're delighted to hear our team members are helpful as always. We really appreciate your continued support and we look forward to your next visit.
I AM A 68 YEAR OLD TECHNOPHOBE WHO IS…
I AM A 68 YEAR OLD TECHNOPHOBE WHO IS USELESS AT ALL THINGS REMOTELY TECHNICAL. YOUR LOVELY MAN IN YOUR MAIDSTONE SHOP TOTALLY PUT ME AT EASE AND EXPLAINED EXACTLY WHAT I NEEDED AND HOW TO USE IT.EXCELLENT CUSTOMER SERVICE SKILLS AND IMPECCABLE MANNERS. THANK YOU.
23 décembre 2025
Avis spontané
Réponse de Evapo
Thank you so much for your lovely review Gill! We’re delighted to hear that our team member in the Maidstone store put you at ease and took the time to explain everything clearly. Providing patient, friendly, and respectful service is very important to us, so it’s wonderful to know this made such a positive difference for you. We really appreciate your kind words and trust in us. We look forward to your next visit.
The man who served me was lovely.
22 décembre 2025
Avis spontané
Réponse de Evapo
Thank you for your review Tiah! We're delighted to hear the team member who served you was lovely and made your visit a positive experience. We look forward to your next visit.
Good reps and great products
Good reps and great products , highly recommended!
6 décembre 2025
Avis spontané
Réponse de Evapo
Thank you for your review RolS! We're delighted to hear you found our team members helpful and enjoyed our products. Your recommendation means a lot to us. We look forward to your next visit.
Knowledgeable helpful staff
Knowledgeable helpful staff, that took the time and trouble to explain in detail options and products available. Suggesting the most suitable cost effective products ideally suited to my needs.
13 décembre 2025
Avis spontané
Réponse de Evapo
Thank you for your review Laurence! We're delighted to hear our team members were polite, knowledgeable, and took the time to explain the options in detail, helping you find the most suitable and cost effective products for your needs. We look forward to your next visit.
The staff were extremely polite and…
The staff were extremely polite and knowledgeable. I instantly wanted to become a reward member.
28 novembre 2025
Avis spontané
Réponse de Evapo
Thank you for your review Jamie! We're delighted to hear our team members were extremely polite and knowledgeable, and that they encouraged you to become a rewards member. We look forward to your next visit.
Reasonable prices, huge range
Reasonable prices, nice layout of the store and friendly staff. Really great selection of vapes too.
Upon laying, he asked me if I had a loyalty card that I didn’t know existed, so I got one myself then and there. Thank you!
26 novembre 2025
Avis spontané
Réponse de Evapo
Thank you for your review Lucy! We're really glad you enjoyed the prices, the store layout, and the great selection of vapes. It’s wonderful to hear that our team member let you know about the loyalty card and helped you get set up on the spot. We look forward to your next visit.
Ladies were super helpful showed me…
Ladies were super helpful showed me everything I needed as a newbie to vaping!! Highly recommend
26 novembre 2025
Avis spontané
Réponse de Evapo
Thank you for your review Zoe! We're really glad the ladies were able to help and show you everything you needed as a newcomer to vaping. We appreciate the recommendation and look forward to your next visit.
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