We had such a great service from this provider, we now have not only the water but all our waste removal carried out by Everflow. Any issues we've ever had have been dealt with promptly and professio... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Dan was absolutely fantastic from start to finish. He knew exactly what i wanted done with my account as it was newly set up and he made my journey that bit more relaxed waiting on the phone while h... Voir plus
L'entreprise a répondu
Very soft spoken, getting right to the point and offered best support in this critical period the businesses are. I wish all other companies also have one like Ms.Janet on their Customer Service roll.... Voir plus
L'entreprise a répondu
I had a long running issue with my account, and I want to personally thank Amanda for the excellent support she provided throughout the entire process. From start to finish, Amanda was professi... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Making business simple (and greener!) At Everflow, we keep UK businesses flowing – literally! From water supply and waste collection services to connectivity, we provide smart, sustainable solutions that make life easier for you and kinder to the planet. Award-winning, reliable, and always ready to help, our team loves keeping things simple and efficient.
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See what you could save with Everflow
4,7
Excellent
6 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
We are struggling with the fluctuating…
We are struggling with the fluctuating invoices where your Advisor explained everything very clearly, understood my concerns.
7 avril 2026
Réponse : Everflow
Dear Customer,
Thank you for your feedback. We understand how challenging fluctuating invoices can be, so we’re pleased to hear that our advisor was able to clearly explain everything and address your concerns. Please don’t hesitate to contact us if you need any further support.
Kind regards,
The Everflow team
Réponse : Everflow
Dear Soma,
Thank you for your feedback. We’re pleased to hear that Faith was friendly and helpful. We’ll be sure to pass on your kind comments to her. Please let us know if you need any further support.
Kind regards,
The Everflow team
Review was efficient although there was…
Review was efficient although there was some confusion over the billing address
7 avril 2026
Réponse : Everflow
Dear Dave,
Thank you for your feedback. We’re pleased to hear the review process was efficient, and we’re sorry for any confusion regarding the billing address. We appreciate you highlighting this and will use your comments to help us improve clarity going forward. If there’s anything further we can assist with, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
Very friendly and patient
7 avril 2026
Réponse : Everflow
Dear Mrs Day,
Thank you for your feedback. We’re pleased to hear that you found our team friendly and patient. Your comments are greatly appreciated.
Kind regards,
The Everflow team
Very good customer service person.
7 avril 2026
Réponse : Everflow
Dear Michael,
Thank you for your feedback. We’re pleased to hear that you experienced very good customer service. Your comments are much appreciated.
Kind regards,
The Everflow team
It was pleasure dealing with Jack.
7 avril 2026
Réponse : Everflow
Dear Venkata,
Thank you for your review!
We’re really pleased to hear it was a pleasure dealing with Jack. We’ll be sure to pass on your kind feedback to him. Thanks again for taking the time to share your experience.
Please don't hesitate to let us know if there is anything else we can help with.
Kind regards,
The Everflow team
Réponse : Everflow
Dear Stephen,
Thank you for your review!
We’re glad to hear you found our team to be polite and helpful. We really appreciate you taking the time to share your feedback. Please don’t hesitate to contact us again if you need any further support.
Kind regards,
The Everflow team
Good clear communication
Good clear communication. Excellent attention to detail. Thank you.
24 mars 2026
Réponse : Everflow
Dear Andy,
Thank you for your feedback!
We’re delighted to hear that you found our communication clear and our attention to detail excellent. Please don’t hesitate to contact us again if we can help in the future.
Kind regards,
The Everflow team
The customer service was very friendly…
The customer service was very friendly and helpful, and I would highly recommend it.
1 avril 2026
Réponse : Everflow
Dear Andrew,
Thank you for your lovely feedback!
We’re really pleased to hear that you found our customer service friendly and helpful. Please don’t hesitate to get in touch if we can assist you again in the future.
Kind regards,
The Everflow team
Increased my price but a ridiculous…
Increased my price but a ridiculous amount despite me being in a 3 year contract!! I don’t see any point to signing a fixed contract with a company if they can just change it drastically midterm. Such a scam, would 100% avoid and instead go to Waterplus it’s much better!!
14 janvier 2026
Réponse : Everflow
Dear Zubeir,
We're very sorry to read that you are unhappy with the amounts that you have been charged. We are only able to fix the retail fee that we charge as part of your bill, the price for water is set by your local wholesaler who generally review their pricing the spring.
I have have passed your account details to our management team to reach out to you to see if there is any support that we can offer.
Kind regards,
The Everflow team
Got through on the phone quickly
Got through on the phone quickly. The agent understood my query and was able to reassure me that the change to my billing would be arranged. Well done
2 avril 2026
Réponse : Everflow
Dear Sharon,
Thank you for your kind feedback. We’re glad to hear you were able to get through to us quickly and that our agent was able to understand your query and provide reassurance regarding the billing change. Please don’t hesitate to contact us again if you need any further support.
Kind regards,
The Everflow team
The advisor understood both queries and…
The advisor understood both queries and put a query in action so hopefully both will be solved soon
2 avril 2026
Réponse : Everflow
Dear Customer,
Thank you for taking the time to share your feedback!
We’re pleased to hear that our advisor was able to understand both of your queries and take action to progress them. If you need any further support, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
Great company
First bill was estimated and sky high. Fast response to the issue.
Got through on phone quickly.
Followed up with a call back.
Far better than other utility companies with the resolution.
Early days for me but impressed so far.
1 avril 2026
Réponse : Everflow
Dear Carl,
Thank you for taking the time to share your experience.
We’re sorry that your first bill was estimated higher than expected, but we’re pleased to hear that our team was able to respond quickly. We appreciate your feedback and look forward to continuing to provide a positive experience as your service progresses.
Kind regards,
The Everflow team
Réponse : Everflow
Dear Awais,
Thank you for your feedback. We’re pleased to hear that you had a good experience with us. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
Received a call from Joseph who was…
Received a call from Joseph who was very friendly and helpful and answered all my questions.
2 avril 2026
Réponse : Everflow
Dear Sarah,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Joseph was friendly, helpful, and able to answer all of your questions. We’ll be sure to pass on your kind comments to him, as they’ll be greatly appreciated. Please don’t hesitate to get in touch if we can support you again in the future.
Kind regards,
The Everflow team
Very pleasant and informative
2 avril 2026
Réponse : Everflow
Dear Janet,
Thank you for your feedback. We’re pleased to hear that you found the service pleasant and informative. If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
Réponse : Everflow
Dear Samantha,
Thank you for your feedback!
We’re really pleased to hear that our team was helpful and friendly, and that everything was explained clearly and concisely. Please don't hesitate to let us know if there is any further support that we can offer in the future.
Kind regards,
The Everflow team
My online chat was answered immediately…
My online chat was answered immediately with answers to my query. A subsequent email to resolve my issue arrived within minutes allow me to resolve my issue.
2 avril 2026
Réponse : Everflow
Dear Lynn,
Thank you for sharing your experience. We’re pleased to hear that your online chat was answered immediately and that a follow‑up email was sent within minutes.
Please don’t hesitate to get in touch if we can assist you again.
Kind regards,
The Everflow team
Réponse : Everflow
Dear Angus,
Thank you for your feedback. We’re pleased to hear that you found our service very helpful. If you need any further support, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
First class customer service
You only find out how good a utility company is when there is a problem.
With so many battles to sort things out these days I was expecting the same when I had an unexpected high bill, but it was dealt with efficiently and I was kept informed throughout the process to resolve it. A full refund of my unexpected bill was issued within a couple of days and the problem resolved. Special thanks to Matthew (Customer Service Advisor) who made a potentially stressful situation a breeze.
27 mars 2026
Réponse : Everflow
Dear Customer,
Thank you for taking the time to share such detailed feedback! We completely agree that it’s often during unexpected situations that the quality of service truly matters, and we’re really pleased that we were able to resolve this efficiently for you. We’ll be sure to pass on your kind words to Matthew, he’ll be delighted to know he helped make what could have been a stressful situation much easier. Thank you again for your feedback, and please don’t hesitate to get in touch if we can support you in the future.
Kind regards,
The Everflow team
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