EveryDay Voip Avis 31

Avoid this company at all costs! Our experience with Everyday Voip has been hugely disappointing. Several times we had major issues with our calls not working to other countries, and their customer service is extremely poor. When we asked for assistance, they simply told us, "We cannot help you at all since this is out of our control." On top of the awful network service, they are now falsely claiming we owe them money. For instance, they charged us an extra £7 this month, even though the funds for our payment were sitting in our bank account ready to go since April 1st. In their emails, they had the nerve to treat us like we were the ones dodging payment, but actually, they are the thieves and con artists here. I wouldn't recommend them to anyone. There are so many better companies out there with much nicer support teams and reliable networks. Save yourself the headache!

Signed up for these guys even though I felt the user web page was lacking.
On the same day I found a better supplier so tried to cancel my account. There is nothing on the web page to allow it, the chat line ignores you, the phones go unanswered as do emails.
They continue to try to take the monthly payments with any communication ignored so I have resorted to putting a block on the card for this account.

PLEASE, IF YOU WANT VOIP IGNORE THIS COMPANY. DISCGUSTED WITH THEM.

Per several other reviews I have tried to cancel my subscription within my 14day cooling off period. There is no response to emails, chat or even calls. I will therefore have to cancel my credit card and accept they will try to extort the monthly fee.

I signed up for a 12-month contract with EverydayVoIP that was due to end on February 27, 2025, and on February 1 I emailed to give formal notice not to renew. Over the next three months I sent four more emails (March 3, April 1, May 1, May 15) and received zero replies, yet they kept attempting to bill my card. I’m now blocking their charges entirely, but that’s only because their system won’t stop trying.

On May 28, I finally reached out via chat—first to Donna, their unhelpful chatbot, who only spat back useless support articles. After a wait I was transferred to Nicole, a human agent, who bluntly told me “we don’t cancel clients’ accounts”

Key issues:

No response to five written cancellation requests over 3½ months

Repeated billing attempts despite explicit “do not renew” instructions (forcing me to block charges)

Customer portal bug that prevents cancellations

Chatbot (Donna) chucks out useless support articles, then when you get a human they refuse to help, despite showing them a screenshot of the error when trying to cancel in the portal.

Zero empathy or escalation pathway—just canned replies and dismissal.

Here is what you get:

"Nicole
Sure, to cancel your account, simple login to our online portal, navigate to trunks, choose the account you wish to cancel and then click cancel.
01:30 PM
Hope this helps
01:30 PM
I can't it gives an error
01:30 PM
Screenshot 2025-03-03 172407.png
01:31 PM
Nicole
If this gives an error then unfortunately your account isn’t eligible for termination
01:31 PM
Please just cancel the account. I emailed with plenty of notice on February 1st, then again on March 3rd, April 1st, May 1st, and May 15th. No-one has replied. You keep trying to charge me.
01:31 PM
Nicole
Unfortunately we don’t cancel clients accounts"

If you plan to ever leave EverydayVoIP, good luck getting them to acknowledge you. Their “support” process is designed to trap you in a contract and bleed your card indefinitely. I’ve never dealt with a more infuriating, negligent service. Avoid at all costs.

I'm unable to cancel my account. I have tried several times. I have even reached out to Ofcom for their assistance. I cancelled my credit card but they keep sending invoices.

Bad expereince

App is terrible and no longer receives incoming calls, am being billed £8 a month extra for no reason, cannot contact customer services via email or on their direct contact number, support tickets are ignored*, account is suspended for at least 6 hours every billing date (account is frozen, i'm notified a payment needs to be made, then the payment is taken, then the account is reactivated and only then am I sent an invoice), *three service requests have been actively ignored, and phone call quality is utter garbage, 95% of the time.

I cannot stress strongly enough how disappointed I am with this service. I will be changing supplier ASAP (have been with these fools for at least 2 years now, but I'll admit, I thought things would improve over that time) and discussing my complaint with OFCOM (as I have notified Everyday Voip, a minimum of 6 weeks to several months ago).

Highly recommend you avoid this service & any of its affiliates.

I emailed EveryDay Voip 18 days ago to inform them that I cannot receive incoming calls, callers get one ring and then a number unobtainable tone.

They responded with a reference number 16403777934 and since then .... nothing!!!

This is the second time I've had problems (the first time they told me I needed to update my router software) so I'm close to ditching tyhem and going for a different Voip provider.

I wish I would have looked at this reviews before starting using their services.
I purchased a plan on the 16th of November 2024 (last saturday) for a SIP trunk with the option of "No Contract without IP device", which I assumed would be like any no contract service in the world, but apparently for this company it means "All our plans have no contract and 12/24 months commitment " which makes no sense, how is a no contract have a commitment (contract) of 12/24 months.
There isn't anything on the website when you are purchasing saying that we are entering in a 12 months contract.
Again I believe consumers have the right to cancel a contract in the UK during the first 14 days, yet after 3 days they already told me I would need to pay the whole 12 months if I want to cancel.
They initially charged me £1, then £12.50, but because I was not able to do outbound calls, I called them today the 18th of November and that is when I found out I was stuck on 12 months contract for something I just purchased to test and review a new sip server.
Please STAY away from this company.
I don't really like to look or rely on reviews, but I can see now that they can be very helpful to identify companies that are just trying to take money from people.
I will speak with the Citizens Advice UK to see what I can do, we need to report this company so this doesn't happen to other people.

Everyday were good when we first set up the account however things went downhill.
About 6 months ago we lost overnight some of the systems features which can only be due to them being disabled by Everyday.
I raised 3 seperate support tickets for this problem and had back confirmation that the tickets had been raised. However there was never any action/contact undertaken on any of these (hence the reason I raised 3 support requests). In the end gave up and swapped to Vonage.
So all I can say is that when the system is working as it should be then Everyday is fine but if anything goes wrong you are on your own and you won't get any help or support.
You have been warned.

Service was suspended on 1st day of the month.
I had validated payment methods set up, but their system decided I did not. The billing page showed no invoices due and none unpaid, infact it showed nothing at all. If they are going to be so heavy handed in their administration, then they had better get it right in the first place.

Avoid this company like the plague. They only publish an incomplet extract from their T&Cs on the website. I opened an account, then found their terms and conditions were completely unacceptable, for example they charge for incoming calls as well as outgoing. I attempted to cancel the contract and although I have chased them multiple times, I have had no reply.

The reviews display a clear pattern. everydayvoip.uk focuses on providing a service for companies, but ripping off the residential customers. I signed up for £5.99 service, cancelled with 14 days, ended up being charged £105. No replies to my emails, phone calls or messages Don’t waste your time and money. Avoid them.

Been using the service for over an year, suddenly after an year account is under review and services are barred without any prior notice. Such bad support and unprofessional customer service. I wish could give them a negative star. They do not even honour their own terms and conditions. Moving to a different provider.

Trying to get some information on their products, and it is impossible, they keep demanding my name, even after repeatedly supplying it to them. That is after I get what I believe to be human, as most of the time it is a bot that yet again, is not there to give information, just your name and email. This was the 3rd and final attempt to get clarification on their service.

No customer service, even in sales.

Extremely bad people!
“Run for your life” away from their services,
Zadarma.com offers the same services and are honest,

I signed up for a subscription and changed my mind and cancelled the following day.
I was unable to contact their customer services.
When I cancelled on their portal, I was warned about an early termination charge - which I though must be a mistake because I am cancelling within 14 days.
Apparently not - they have taken the money from my card. Unable to contact them by phone and their online chat is unmonitored.

The customer service is a joke and they charge outrageous exit fees if you try and leave despite not being tied into a contract. Call you card issuer and have them blocked, or even better don't sign up to this fraudulent service.

Company poor at replying to emails, no reply to letter terminating my contract. Very poor customer care, not very helpful. Avoid this company.

Diabolically bad service. I've been requesting my account to be closed for months and they're still billing me, as well as having banned my account so that I can no longer stop payments. Avoid like the plague.