EvoComfort Avis 

Ordered online. 90 day return policy.
They can't find my order. Not giving up. Poor quality shoes.
Update. I have been sending emails. No one contacts me to do the refund. They keep stalling asking for an order number I don't have. They indicate that they are putting mecin touch with a live agent and nothing ever comes of it.

Absolutely cheap garbage boots!!
Terrible customer service.
Website says they offer free returns but then they turn around and say they won't give you a return because the product wasn't damaged just that they don't fit.
You can buy these same cheap garbage boots at Walmart for 20 bucks. I paid $100 for them on their website and cannot get my money back. This company is a joke.
Don't ever do business with them!!

If I could give zero stars, I would. The shipping took more than 3 weeks. the product is flimsy with very little arch, ankle or foot support. Poor quality materials. More like a slipper than a winter boot. I've received more marketing emails from "Susan Miller" than I have responses to my requests for customer service and support. AI system is the support. Don't fall for the social media scams.

BEWARE - this company just keeps stalling my attempts at a refund. They appear to be a fraud! No real customer service. Web site say easy returns within 90 days. THIS IS A LIE!

Buyer beware, these “boots” (as they are really cheap shoes) are a major waste of good money. Ill-fitting, poorly made, traction no better than any other boot. Absolutely no response from the company for return instructions despite repeated requests.

The boots were not high quality, did not fit well, and had the word FASHION in bright print on the top of the boot and on the velcro. This was not displayed on the pictures that I ordered from. When trying to return, got an email but no follow up. Definitely not the great customer service and easy return that they claim. Highly disappointed!

Ordered 12/26/25. Began receiving emails from EVO shortly thereafter saying the boots were being manufactured and offering me more merchandise, arch supports and sox. Boots finally arrived a month later. I ordered size 10. I received a size 5.

Perhaps my experience with a vacuum cleaner company will be useful to others. Like EVO, they refused to provide a mailing address to return their defective product. I first contacted my credit card company, then my state attorney general's consumer protection department. I provided much documentation, but eventually (following my third appeal to the credit card company) had the charge to my credit card removed.

My order took FOREVER to ship to me.
I order a U.S. size 9. They sent me a size 10 1/2 U.S. size. The material is cheap looking and also has a strong chemical smell 😖. Customer Service person (Mia), her email sounded so helpful. It’s been WEEKS with no help from her. I hugely regret getting involved with this (scam) company.
Do not order from them!! It’s sad!

This boot purchase has been an ongoing nightmare. I too fell for the Facebook ads for boots designed to keep seniors safe on the ice and ordered them the week before Christmas. The site advertises "easy returns, no questions asked." When the size 8 boots turned out to be too large, I immediately contacted them regarding an exchange. I have to take their word for it that they were size 8 but there was absolutely no size indicated anywhere on the boot. I kept getting numerous "we're working on it, please be patient" e-mails from "Susan Miller" and "Mia." At one point I decided to try the chat feature. When the bot told me I couldn't exchange the boots because the size had been clearly shown in their size chart, (in other words it was my fault they didn't fit) I wanted to return them.I was told that in order to get a refund I would have to ship them at my own expense to an address in CHINA! So I went back to e-mailing my new friend, Susan. I had to follow up several times because I kept having to give her the same information over and over about the size I wanted. I was offered both a 25% and a 40% refund to return them. Finally, I got an email saying they would exchange the boots free of charge and that I could KEEP the size 8 boots. Fortunately my daughter was able to wear them, but I am still waiting for the correct size although I ordered them weeks ago. We have had record breaking snow and ice the past two weeks and it would have been nice to have some appropriate footwear. I won't need them in the Spring!

I saw an ad for EvoComfort ortho boots on Facebook. I went to their website directly and it looked promising. I recall doing a Google search to check if the company was legit or not, and I thought for some reason it was. Even though after the purchase when I repeated that search it came up with multiple negative reviews. So I purchased the correct size, the high tech traction soles. There were 2 overly kind and welcoming emails once the order was placed. When the product arrived, it was extremely light weight. When I tried it one, the soles were rock hard and concave with no arch support and my toes were painfully cramped. I waited a few weeks to try them out with the first snow/ice storm. Disappointed, their traction was same or slightly worse than the boots I currently wear. I would NOT be comfortable walking in them on the slippery snow/ice surface, thus I opted to use my current boots which gave some traction and safety. When I emailed EvoComfort I got a fast upbeat reply from "Mia" offering an immediate exchange to a different size. I declined as the quality, traction and fit were not satisfactory (as I stated in the initial email). I asked for a refund and was told that this request would have to go to another rep. 24+ hrs later "Lee Cherry" emailed offering a 30% refund and no need to return the boots. I replied this was contrary to the return policy on their website which offered full refund with product returned in good condition in the orig. packing. Next email offered a 70% refund saying this was the most generous offer available. I realized I was dealing with a scam company which doesn't stand by their product, customer satisfaction, and refund policy stated on their website. I accepted their 70% refund knowing I was only recouping part of my purchase price. They sent a customer service survey so I let them have the truth of what I thought about their false refund policy. Shortly thereafter "Lee Cherry" sends a final email offering a full refund! Go figure. So this company seems to honor their posted refund policy only for customers that force the issue or complain. It's no wonder they rather send you another size shoe rather than grant a refund. The product is sub-standard and no better on snow/ice than a regular high quality boot of another brand. Do not do business with this company. A mistake I learned from .

Ordered the winter boots. The item is not as described. Cheaply made, terrible chemical smell, attachment pieces ripping off immediately, not orthopedic at all, and sizing definitely off. A scam at the "sale" price of $100 let alone at the full price. Buyer beware!

DO NOT buy from "EvoComfort". How I wish I'd checked with TrustPilot before ordering on Dec. 24 (2025)!
I fell for their ad on Facebook and have had a similar experience to that of many reviewers here. Unfortunately, I made the mistake of ordering *two* pair of boots (plus "free extras" including wool socks) for $257.90.
The tracking number I was sent did not work.
My order arrived about 3 weeks later, in a thin plastic bag.
The boot size sent was wrong: too long for my foot. I didn't even try wearing the boots or inspecting them further because I intended to return completely new and unworn (and mostly unopened) merchandise.
The wool socks sent were thin and scratchy, and small -- nowhere near my size or the size of the boots I was sent.
Since I requested a refund on Jan. 16th, I received this message the same day:
"Thanks for reaching out! We need a bit of extra help to resolve this for you, so one of our team members will be in touch shortly to take care of everything.
Mia"

Since then, I have written EvoComfort THREE more times (the last time being on Jan. 28th) and received zero replies.
This is a completely unethical company, and a scam. I plan to ask my credit card company to reverse the charges. (Here's hoping.)

Boots are of poor quality, were too big with no laces for adjustment/tightening. Took 3 wks to arrive--from either Thailand or Vietnam, there was no return address. I inquired re return and refund and they initially refused to accept a return and refund my money ($119). They (AI bots) sent me numerous form emails saying they'd send me another pair specific to my foot measurements, no return necessary. I sent my measurements; nothing happened. Then they offered me a 10% refund which I refused. Finally they offered a 70% refund which I accepted just to get this off my plate. They suddenly sent me a 100% refund. I still have the boots which I'll give to charity. Happy for the refund which took over a month but not for the stress.

This company is absolutely a fraud. I ordered boots and gloves and needed to return the items as they did not fit. I have emailed multiple times over two weeks to request a return authorization and have never gotten a response. I did attempt to report them to the BBB, and could not even find the company. Do not purchase from them!

Tried to immediately cancel my order. No response. Asked for refund when they arrived. No response. Reported it to my credit card and I got emails every day telling me to cancel my complaint with my credit card so they could send me a refund. They said I didn’t have to return the boots! I refused. Then they send numerous emails saying they would have to dispute my claim if I didn’t cancel it and I would likely lose. Then they sent me a form stating they would not refund 100% of the charge. I didn’t respond though they claimed I filled out that form. Total scam. Their website clearly states that they will pay for return of the merchandise with a 100% refund. Everyone should challenge charges with their credit card. FB did contact me re this purchase and I told them of the horrific customer service. Of course the ads are still on FB scamming additional people. I also reported them to BBB.

I'm in the same boat with all of the other reviewers, I got a late, substandard, miss-sized, miss-advertised, useless pair of boots that I cannot return. The boots I received bear no resemblance to those pictured in their ad. Numerous requests for return information went unanswered. I finally disputed the charge with my credit card company, and won. I would encourage the other people who were duped to do the same. Shame on FB for allowing these folks to continue scamming honest folks.

They claim my shoes were delivered. They were not and I have been unable to reach them after multiple attempts. I have also emailed the support at the company they used to deliver. One of the two items was delivered. The less expensive of the two items. But the shoes were not delivered. I have been unable to get any answers. I would not buy from this company. Very disappointed

DO MIT BUY FROM THEM!! This has been the worst experience. I have contacted this company several times regarding a problem with my order. It’s now almost 2 months later and I am still waiting for it to be resolved.

Not at all as advertised or pictured. Not sturdy at all - they arrived folded over in a plastic envelope and smelled so strongly of glue it was nauseating. No support whatsoever.

Seconding all the reviews of EvoComfort boots. They arrived today, 17 days late. Waaay too big, by about an inch. I ordered women’s 8.5; these have a tag saying 42. NOT comparable Euro / US sizes. NO support, neither arch nor sides. Thin soles (though tread looks good). Strong smell of glue. Overall cheaply made, total waste of money. DON’T BUY!!