Evo Cycles Avis 

The ease of buying online. The range of products at a very competitive prices. The communication following your purchases and the ease of tracking your parcel.

Everything arrived quickly and it was all the right stuff. Nothing to complain about

Outstanding customer service from the 2 guys that were working the floor that day

Took a 4 yo Trek Allant +8 ebike in with a single broken spoke (bungy caught during low speed manoeuvre, all other spokes tight). Upon collection was told the rim was cracked around a (different) spoke and they would recommend replacing the rim as it could fail catastrophically. When I got home I noticed the tube valve had been left undone, and the retention ring and cap were missing - not a good look. Upon inspection of the cracking I decided I couldn’t risk riding (at up to 50 kmh) with the cracked rim, and complained. They replaced the rim. No original rims were available (within NZ, and potentially anywhere, a problem I have previously had with parts for another ebike from Evo). Unfortunately the replacement turned out to be a non-matching, narrower mtb rim which I subsequently realized has only 24 spokes (instead of 32), & is not ebike rated. It also required changes to the axle, rotor etc. Total cost was close to $200.
The repairer claimed the original rim was already cracked, & that they are duds anyway that fail by about age 5 years. However the spoke looked to me to have been over-tightened. He was unable to explain why he proceeded to do the original spoke replacement after observing the damage, and to tighten the spoke, which had 2 cracks around the spoke entry point on the rim, and which was also deformed outwards. (and to initially charge me for what was effectively wasted work). The appropriate, transparent, action would have been to have paused the spoke replacement, contacted me, and advised that the rim should be replaced. A completely unsatisfactory experience that has likely wiped $100s off the value of the bike. I won’t be revisiting this shop again.

I've always had great service from the guys and girls at Evo Tauranga
Always willing to help with any problems I might have with my bikes

Was so easy to purchase the right product at EVO online even when I made a mistake and purchased the incorrect product I made contact and it was sorted for me. Staff member was fantastic helping me out and delivery was absolutely amazing.
Highly recommend EVO

Open hours that suited A WET Saturday repair TO GET RIDING next week again.
James in Kapiti was super helpful and replaced my bike chain and checked brakes etc to perfection The Kapiti shop is well laid out and I signed in as a client I’ll be back for sure Cost competitive which I appreciated ALL STAFF SO HELPFUL I LOOKED AT HELMETS TOO

Service was quick and the team was very professional and friendly

Got friendly service from people who didn't claim to know everything or try to upsell unwanted stuff. Answered with personal knowledge or referenced when uncertain. Facilitators rather than conmen

Comprehensive range of products in all categories of biking plus Eugene at Botany is a fantastic mechanic.

Price was great

I called the store not really knowing exactly what I needed. John listened, and gave me some advice even helped source alternative parts. Because of MY misinterpretation of the parts, there was some confusion and no doubt frustration, but John kept a very professional attitude and after I took a screenshot from an overseas website, he knew exactly what I wanted and found the part for me. Listed unavailable on website, but he still managed to get me 1 and set up a manual invoice to save any further issues.
TOP NOTCH service. If you have no idea what you need, ask these guys, theyre friendly, super patient and do what they can to help you out.
Thanks EVO and special thanks to John.

Exceptional service. Thank to Cohen for sorting my issue and ordering the parts I needed. Very helpful

I bought a Proviz reflective jacket online. It arrived within a few days of placing my order and is a great jacket. I’m very happy with the fit and the quality. I usually wear a sz10 but upsized to a 12 to allow room for winter gear underneath and it’s very roomy. I’d say they are true to standard NZ sizing

Excellent service from Evo Napier. Visiting over the long weekend and had a e-bike chain problem.Evo guy spent a good 15 mins fixing it up for me and giving advice, enough to get me back on the road for another ride the next day. No charge. Amazing.

I shop at 3 different Evo stores in Christchurch, & except for one time, I have always been served by friendly helpful staff.

Customer service was excellent, the staff was very helpful and friendly, really pleased with the way explained different things to make my decision when purchasing Mt new ebike

Friendly, helpful and knowledgeable staff who go above and beyond.

Great service from the team at Tower Junction who serviced my bike. Thanks to Saxon who looked after the repair to a very high standard, cheers Gary