Real poor service for my first experience. Wedding leaflet in wrong order. Customer support did not give any review of the printed leaflet or way to check image order on leaflet. £15 off reprint w... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Exactprint offer a really excellent, fast, efficient and professional service. I create my graphic, use their very easy website, that offers a wide range of customisable products, upload my image a... Voir plus
I have been a customer for 2 years and have never been disappointed. Reliable, quick turnaround with high-quality print. I love that even though my custom print was last minute and I couldn't figure o... Voir plus
L'entreprise a répondu
Fast efficient service with a high-quality product. I was amazed to get my order back so quickly after ordering, and was very happy with the results. I would use them again.
À propos de l'entreprise
- Imprimerie commerciale
- aussi dans
- Fournisseur de cadeaux d'entreprise
- Imprimeur
- Imprimeur numérique
- Service d'impression de photos
Écrit par l'entreprise
We take care of all your printing, branding, and creative business binding & corporate gift items. One thing is certain, if your project has anything to do with print, design & presentation then we can help. Believe that we can deliver the quality and meet the deadline.
Coordonnées de contact
Royaume-Uni
- exactprint.co.uk
4,5
Excellent
61 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
very accomodating
very accomodating. will continue to use this service for upcoming projects. amazing
4 février 2025
Réponse de Exactprint
Hello,
Thank you for your kind words! We're so glad to hear that you found our service accommodating and that you’ll continue to use us for your upcoming projects. We truly appreciate your support and look forward to working with you again! 😊
Best regards,
Jo
Exact Print Team
Réponse de Exactprint
Hi,
Thank you for choosing us to create a special birthday banner for you and your mum’s 70th and 90th celebrations! 🎉🎂 We’re honored to have been a part of such a milestone event and hope the banner added a special touch to your celebrations.
Wishing you both many more happy years ahead! 😊
Best regards,
Jo
Exact Print Team
Printing with Exactprint for years
We have been printing with Exactprint for many years. They are friendly and very professional. We are always happy to go back to them and always recommend others to try them out.
30 janvier 2025
Réponse de Exactprint
Thank you so much for your kind words and for being a loyal customer over the years! 😊 We're thrilled to hear that you've always had a friendly and professional experience with us, and that you’d recommend us to others.
But… we noticed you gave us a 1-star rating. 🤔 Maybe it was a slip of the finger? Or perhaps it’s a secret code we’re supposed to crack? 😅 Either way, your positive feedback means the world to us, and we look forward to continuing to provide you with the best service possible!
Best regards,
Jo
Exact Print Team
Exactprint are fab
Super reliable and answered the phone for some questions I had too.
Impeccable service! I always go here for my t shirt printing needs
8 janvier 2025
Réponse de Exactprint
Hi,
Thank you so much for your kind words! We’re thrilled to hear that you find our service reliable and that we could assist you with your questions. It’s always our goal to provide impeccable service, and your feedback truly means the world to us.
We’re grateful for your trust in Exactprint for your T-shirt printing needs, and we look forward to continuing to serve you in the future!
Best regards,
Jo
Exactprint Team
Very good customer service and attitude.
7 janvier 2025
Réponse de Exactprint
Hi Starling Medina,
“Thank you for your kind review! We’re so glad you appreciated our customer service and positive attitude. It was a pleasure assisting you, and we hope to work with you again soon!”
Customer service
ExactPrint
Richard
Réponse de Exactprint
Hi,
Thank you for your lovely review! We’re delighted to hear that you were happy with our customer service and attitude. Providing a great experience for our customers is always our top priority, and your kind words mean so much to us.
We truly appreciate your support and look forward to assisting you again in the future!
Best regards,
Jo
Exactprint Team
Everything was on time and with the…
Everything was on time and with the promised quality. I would order new prints with them.
3 décembre 2024
Réponse de Exactprint
Dear Mrs Becerra,
“Thank you for your wonderful feedback! We’re delighted to hear that everything met your expectations in both timing and quality. We look forward to working with you again on your next order!”
Customer service
ExactPrint
Richard
Really reliable and knowledgable staff
Really reliable and very nice, knowledgable staff.
9 décembre 2024
Réponse de Exactprint
Dear Nathalie,
“Thank you so much for your kind words! We’re thrilled to hear you found our service reliable and our staff knowledgeable and friendly. Your feedback means a lot to us, and we look forward to assisting you again soon!”
Customer service
ExactPrint
Richard
These guys are amazing!
I placed a last minute order for customised text on T-shirts for a group that needed the Tees for an event. I placed 2 more orders hours later, for the same group, yet all the T-shirts were delivered together,days before the event.
I honestly wasn't sure the last 2 orders would be delivered in time for the event. I messaged the team and explained the situation and they were kind enough to get the last 2 orders ready and delivered everything together. Thank you so much!
5 novembre 2024
Réponse de Exactprint
Thank you so much for your kind words and for sharing your experience! We’re thrilled we could accommodate your last-minute orders and deliver all the T-shirts well in time for your event. Our team is always ready to go the extra mile to ensure our customers are taken care of, and it’s wonderful to hear that we met your expectations. We truly appreciate your trust in us and look forward to assisting you again in the future. Thank you! 😊
Far from perfect
UPDATE:
After 2/5 review they contacted me and put some effort to fix the problem. I had to right a big feedback message and new specifications though (as well as sending a different file with vector). The new print was much better, although not without problems. Ofc I'd prefer to have the better experience right away, but I still value their willing to fix the problem and leave a better impression. Site must be improved to avoid my previous problems and it should not show transparent background on the vector files as white background. Some QA would be nice.
OLD REVIEW:
- Very bad quality of a print.
- You can see the lines where the print ends even though it must be empty by the edges.
- Wrong positioning of the print.
- Error on the site that lead to 2 prints instead of 1, one of those were empty one, and the second was on the back instead of front.
- Couldn't load the PDF with transparency, so had to use PNG instead.
- Although the worker called me about the empty print and he managed to change it to a front print he couldn't adjust the one with the back print that I asked to make front print because "it's automatic". What? You can't adjust the order before you print it?
The only good thing was that they could deliver it fast enough, although I paid for 1 day delivery, and they delivered in 2 days.
6 novembre 2024
Réponse de Exactprint
Dear Mikhail,
Thank you for your honest feedback and for giving us the opportunity to improve. We're glad we could work together to deliver a better-quality print after our initial challenges, and we appreciate the detailed specifications and new file you provided to help us get it right.
We understand that the initial experience didn't meet your expectations, and we’re actively working to improve our processes to avoid these issues in the future. We’re currently reviewing our site’s handling of transparent backgrounds and will also be implementing additional quality assurance checks. Your insights into how our ordering system could be more intuitive and flexible are invaluable, and we’re committed to addressing these points.
Thank you again for your patience and constructive feedback. We hope to continue improving to serve you better in the future.
Warm regards,
Réponse de Exactprint
Thank you for the great feedback! We're delighted that you were pleased with the fast turnaround, clear communication, and quality of the prints. It’s always our goal to provide a smooth and satisfying experience. We look forward to working with you again!
Artwork for Massage Studio
I ordered art work for my massage studio, my prints arrived quicker than I thought and they are perfect! They look amazing in their frames.
1 novembre 2024
Réponse de Exactprint
Thank you so much for your wonderful feedback! We're thrilled to hear that the prints arrived quickly and that they look perfect in your studio. Knowing that our artwork has added to the ambiance of your space means a lot to us. We hope they bring a calming touch to your clients as well! If you ever need more prints or any other support, we're here to help. Enjoy your beautiful new artwork!
Helpful staff
Staff were very helpful with my enquiries. It was easy to place an order online and I was pleased with the finished product
29 octobre 2024
Réponse de Exactprint
Thank you for your kind review! We're so glad to hear that our staff was able to assist with your questions and that you found the online ordering process easy. It’s wonderful to know you’re happy with the finished product! We look forward to serving you again in the future.
Perfect T shirt print
Perfect T shirt print. Good website. Fast delivery. Reasonable price.
21 octobre 2024
Réponse de Exactprint
Thank you for the fantastic review! We're thrilled to hear you’re happy with the T-shirt print quality, our website, delivery speed, and pricing. We aim to make every step seamless and satisfying, so it’s wonderful to know we hit the mark. Looking forward to your next order!
Delivered exactly what i asked
Delivered exactly what i asked, and delivered on time in a short operating window
17 octobre 2024
Réponse de Exactprint
Thank you for the great feedback! We're delighted to have met your expectations and delivered exactly what you needed within a tight timeframe. It’s our goal to provide reliable service, especially for time-sensitive orders. We look forward to helping with any future projects!
Réponse de Exactprint
Thank you for your review! We're glad to hear you were pleased with the clear delivery updates and that the product met your expectations. Keeping our customers informed and delivering quality is what we aim for. We look forward to serving you again!
Item not delivered at my place :(
I haven’t seen the hat yet. The driver couldn’t deliver and left at the post shop near my place that I cannot not pick up during business hours. Disappointing.
I always receive parcels at my place and they are left either downstairs in the lobby or they take and leave by my door. Neither options happened and I never got contacted to open the door. Now, I had arrange someone to go off their time and collect for me since I pay extra for fast delivery.
22 octobre 2024
Réponse de Exactprint
I'm truly sorry to hear about the inconvenience with your delivery. This isn’t the experience we want for our customers, especially when you've chosen fast delivery for added convenience. I understand how frustrating it is when parcels aren't delivered to your door as expected. We’re reaching out to our delivery partner to understand why this happened and will make sure your feedback is taken into account.
In the meantime, if there’s anything we can do to further assist you, please don’t hesitate to let us know. Thank you for your patience and for giving us the opportunity to make this right.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.