I honestly can’t recommend Jasmine enough. Every time I’ve needed help, she has been incredibly supportive and knowledgeable. Not only is she always willing to assist, but she also explains every... Voir plus
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Lisez les avis des autres
I had a few discrepancies on my ledger and wanted to get them resolved and the account cleared down. I contacted Exclaimer and was directed to Edward Carter. I cannot thank Edward enough, everythi... Voir plus
dealt with Michael Sutcliffe in Exclaimer had problems with signature on mobile phone michael did a teams call and fixed problem but also showed me where I had gone wrong so not happen again. found hi... Voir plus
The support from the Exclaimer team has been amazing, 10 stars outta 10! Jasmine was very kind and helpful, especially during our 1 on 1 session where she pointed out some very useful tips and best p... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Exclaimer is the leading provider of email signature management solutions for Microsoft and Google email services. Its scalable cloud-based platform enables organizations to centrally manage and automate email signatures, ensuring regulatory compliance, operational efficiency, and brand consistency. Built for IT teams, Exclaimer simplifies administration by eliminating manual updates, reducing security risks, and maintaining full control over corporate email communications. Exclaimer delivers 20 billion email signatures from 9 million email account across 70,000 organizations annually. Its diverse customer base includes Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. For more information on Exclaimer, please visit www.exclaimer.com.
Coordonnées de contact
51 Eastcheap, EC3M 1DT, London, Royaume-Uni
- +44 (0)1252 531422
- customer-relations@exclaimer.com
- exclaimer.com
4,6
Excellent
243 avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fantastic piece of software and even…
Fantastic piece of software and even better for the great support team that comes behind it, I highly recommended
4 novembre 2025
Avis spontané
Réponse de Exclaimer
Hello Manny! Thank you for the five star review, we are really pleased to hear you had a great experience with our support team. Thank you for choosing Exclaimer!
Excellent! Many thanks!
My experience working with Yin Wei Yeung during this year's renewal has been fantastic! Responses have been rapid and accurate, and I am very grateful for the friendliness and professionalism that I have encountered.
4 novembre 2025
Avis spontané
Réponse de Exclaimer
Thank you Thomas for the five stars! Yin is very happy to hear that she gave you such a great service and we hope that you continue to find our support just as efficient. Thank you for choosing Exclaimer!
Slow start for support but awesome recovery
I had a bit of a slow start with getting the requested support and a bit of unneccesary back and forth which I found a bit inconvenient. However once I was able to plan a support session with Graeme and run through the issue to find a solution it was a great experience and even went a little bit longer than the booked time which eventually led us to find the solution.
30 octobre 2025
Avis spontané
Réponse de Exclaimer
Thank you for the five star review Pim! We're really pleased to hear Graeme provided such a great service and we will get this fed back to him. Thank you for choosing Exclaimer!
Harry Carter was absolutely great
Harry Carter was absolutely great, helpful and kind
3 novembre 2025
Avis spontané
Réponse de Exclaimer
Thank you Cristina! We are super pleased to hear about Harry's great service he provided. We hope your renewal was efficient and thank you for choosing Exclaimer!
Outstanding Service from Jasmine at Exclaimer
I wanted to share how impressed I was with the service I received from Jasmine at Exclaimer. She truly knew her stuff and answered every one of my questions thoroughly. What I appreciated most was that she never made me feel rushed. She took her time, explained everything clearly, and made sure I understood each step. Jasmine was also incredibly easy to talk to, which made the whole experience smooth and enjoyable.
Excellent service from start to finish. Thank you, Jasmine!
31 octobre 2025
Avis spontané
Réponse de Exclaimer
Thank you Marci for the five star review! Jasmine will be so pleased to hear she gave you such great service. We hope that you continue to experience great service from Exclaimer and thank you for choosing us!
Not quite there, but improving
The support - despite being slow to respond - is improving. Edward’s assistance is the reason this is a 5 star and not a 3 star. The team member was informative and helpful and made himself available should we encounter slow responses moving forward. Thank you Edward.
29 octobre 2025
Avis spontané
Réponse de Exclaimer
Thank you for the 5 star review Rachel! We are glad you had such a good experience with Edward and we hope that your experience continues to improve with us. Thank you for choosing Exclaimer!
Karina was very quick in repsonding and…
Karina was very quick in repsonding and resolving the request.
31 octobre 2025
Avis spontané
Réponse de Exclaimer
Thank you Rahul! We will pass this feedback onto Karina. Thank you for choosing Exclaimer!
Leigh panton gave me a very good…
Leigh panton gave me a very good support and nice engineer
29 octobre 2025
Avis spontané
Réponse de Exclaimer
Thanks Najath! We have passed this onto Leigh and are pleased to hear you had such a great experience. Thank you for choosing Exclaimer!
Karina Mashru was absolutely…
Karina Mashru was absolutely responsive. I requested to update the number of users for an upcoming renewal, and she took care of it within minutes.
29 octobre 2025
Avis spontané
Réponse de Exclaimer
Thank you Sandra! Karina has been really knocking it out of the park this month. We are happy to hear you had such great service and we thank you for choosing Exclaimer!
Bhuwan Gurung was extremely helpful and…
Bhuwan Gurung was extremely helpful and a great tech. He helped me get the signatures working again. Great job!!!!!!
29 octobre 2025
Avis spontané
Réponse de Exclaimer
Thank you for the great feedback! We have passed this onto Bhuwan and we are glad you are no longer experiencing any issues. Thank you for choosing Exclaimer!
Karina Mashru is wonderful to work…
Karina Mashru is wonderful to work with. She is professional, courteous and supportive. She makes the renewal process seamless and easy. She is quick to respond.
28 octobre 2025
Avis spontané
Réponse de Exclaimer
Thank you for the feedback Michelle! Karina will be happy to hear that she left such a positive impact on your experience and that she helped so efficiently. Thank you for choosing Exclaimer.
Exclaimer - Ups & Downs
We have done business with Exclaimer for some time and found we kept having issues with their processes and lack of human assistance. After being introduced to Karina many of our issues have been resolved by someone who is willing to help rather than referring you to a ticket system. Huge improvement from the previous point of contact.
28 octobre 2025
Avis spontané
Réponse de Exclaimer
Thank you so much for your review! We are happy that Karina was able to help the issues you were having and hope that your experience continues to get better while using our services. Thank you for choosing Exclaimer.
Great Service and Support
Work for a global company and dealing with Karina from Exclaimer has been amazing.
Was able to resolve all my pricing queries and keep the accountants happy!
27 octobre 2025
Avis spontané
Réponse de Exclaimer
Thank you Denis! We will make sure Karina knows she delivered a positive experience and we are glad you found a price that works for you. Thank you for choosing Exclaimer.
I wasn't sure about the response time…
I wasn't sure about the response time since we are located in a different country, but I put my ticket in and in 5 minutes Harry Carter already assisted me with a change a needed to make. Thank you!
23 octobre 2025
Avis spontané
Réponse de Exclaimer
Thanks so much for sharing your experience! We know time zones can make response times feel uncertain, so we’re thrilled Harry was able to jump in within minutes and get that change sorted. We will make sure he sees your kind words. Thanks for choosing Exclaimer.
Hanna was super helpful
Hanna was super helpful and got our account reset in no time!
21 octobre 2025
Avis spontané
Réponse de Exclaimer
Thank you, Sophie! We’re so happy to hear that Hanna was able to help get your account reset quickly. We'll be make sure she sees your lovely feedback. Thanks for choosing Exclaimer.
Réponse de Exclaimer
Thanks for your feedback! We’re so glad to hear that Himesh and Graeme provided excellent support. We'll be sure to pass along your appreciation to them.
Exclaimer Account Query Horror
I've been trying to get hold of their accounts department after getting mails of our services to be suspended due to an account query they just cannot resolve.
It's been months now and it's like going round in circles.
No responses to call or mail.
Otherwise still getting the same mails over and over as if they do not know how to read the info provided.
Cannot get hold of them! It's super frustrating.
21 octobre 2025
Avis spontané
Réponse de Exclaimer
Hi there, We’re so sorry to hear about the trouble you’ve had trying to get your account query resolved. We completely understand how frustrating it must be to feel like you’re going round in circles, and that’s not the experience we ever want anyone to have with us.
We’ve made sure your feedback has been escalated right away, and someone from our team will be reaching out to you directly to get this sorted as quickly as possible. Thank you for your patience.
Horrible Customer Service.
I have Been trying to work with their customer service and they are non existent. No one responds to the support ticket and I was going to bring some other companies on but since no one is responding I'll be going elsewhere. Once we were onboarded the sales person pushed us off to the support team but I cannot get anyone to respond. If your looking at this company I would look somewhere else!
6 octobre 2025
Avis spontané
Réponse de Exclaimer
Thank you for sharing your feedback, we truly understand how frustrating this situation must feel. We never want anyone to feel unsupported, and your experience matters a great deal to us.
We’ve passed this on to the right team and will be reaching out to you shortly to offer assistance and help move things forward. We really appreciate you taking the time to let us know about your experience.
Worked with Hanna Addamovich fixing an…
Worked with Hanna Addamovich fixing an issue, top support from her and fixed quickly.
17 octobre 2025
Avis spontané
Réponse de Exclaimer
Thank you so much for the 5-star review! We’ve shared your kind words with Hanna, and she’s really pleased to hear he was able to help you so well.
Thank you for choosing Exclaimer.
Exclaimer Client Side Signatures
Himesh was Incredibly kind and super helpful, our issue was resolved very quickly and I appreciate all his help :)
16 octobre 2025
Avis spontané
Réponse de Exclaimer
Hello Brandon! Thank you for the 5 star review, we have passed this on to Himesh and he is happy to hear he was able to help you so well. Thank you for choosing Exclaimer.
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