exoticfruits.co.uk Avis 

Ordered as couldn’t believe the great selection they had on offer.
Received my box in timely fashion. Communication and customer service was great from start to finish.

Great feedback, clear information. Care and attention from staff who were concerned about quality and delayed my order a day to make sure it would be the best.

The first orders I placed everything went smoothly, the next however hasn't some of the fruit had gone mouldy after a day and I had items missing from my order but absolutely zero communication even having sent 3 emails unfortunately I won't be using them again.

I was excited to order from ExoticFruits.co.uk, but my experience was disappointing. The order arrived late, I received fewer fruits than I ordered with no clear notice this could happen, and several fruits arrived damaged/rotten.

Although I reported the issue straight away, it took over a week to get a response and turns out that their system had failed and I was asked to report the issue again. I waited another 5 days until someone got back to me. The resolution offered was poor. Policies like needing photos within 24 hours weren’t clearly communicated, and overall, I felt let down — especially considering the high cost of the order.

I hope they improve their service and communication because the concept is great, but sadly my experience didn’t live up to expectations.

I initially didn’t receive my order or a reply to my email about it. Whether coincidence or not after putting a bad review on here I received an email and my order a few days later.

Overall do not order from this website. I ordered a total of 11 fruits, 5 of which were single dates and another 2 of which were a jujube Chinese date and a jujube ber. The website claims that they only do next day delivery, however I waited until the 23rd of April (5 days after I had ordered it) and still nothing showed up. I took it upon myself to send an email to them to try and figure out what had happened to my order. They got back within the same day and reassured me that my order would be delivered the next day and the reasoning behind it was that their suppliers were late bringing some of my fruits in. This makes it a total of 6 days since I had originally ordered it. It wouldn't have hurt to have told me this prior to me sending an email as it would've saved me a lot of trouble. Also some fruits that I ordered did not arrive and I was not notified about this. It says I have been refunded on my physical copy of the order summary and that an email has been sent to me for the 2 fruits that were not sent (jujube Chinese date and jujube ber) however I have received no refund and no email despite me emailing about this matter twice now. Customer service is overall shocking, surprised this place is still open to be honest. Will not be buying from here again.

Quick edit, the majority of my fruit will not ripen either despite being sat at room temperature for over a week now. They were obviously taken off the plant too early

Order not received. A replacement was sent but this hasn’t yet arrived so I can’t really comment on its contents. Disappointed as this was an Easter gift and the recipient waited in twice for deliveries….but nothing so far. The tracking on the delivery is non-existent so not at all helpful.

Order never arrived company not returning calls or responding to my emails. Disgusting behaviour do not buy!

I have used this company before without a problem however this time its apparent that the do not care about customers at all! I brought some some sugar cane which was perfect but I also brought 10 prickly pears and a bunch of apple bananas! Both the prickly pears and apple bananas were extremely under ripe and inedible at the time of delivery! I waited a few days to see it they would ripen but they remained much the same so I thought I would email the company to see if there is anything I could do to encourage them to self ripen at home! The response i got was a photo of my under ripe fruit stating that as I left it over 24 hours before contact there is nothing they can do, not even willing to advice me! Honestly do not wait your money, it's an expensive way to purchase inedible fruit with a company that simply does not care!

Ordered fruit in 11th April for family dinner on Easter Sunday, Thinking it would arrive on time and fresh. Allowing for delivery time. How wrong I was. Despite numerous emails back and forth, and a final email on Thursday last week assuring me it was out for delivery that day. It never arrived. Have asked twice for a refund but refused. Do not recommend this company. Buy elsewhere. Awful customer service.

The guavas were perfect. Under ripe but soon ripened on the windowsill. The mangoes were very over ripe and some were inedible. I was disappointed as I had been looking forward to my first alphonso of the season. This is the risk you take when you order online.

Disappointing, some of the fruits received in the box were battered and bruised! I’m sure items were missing and just replaced with general fruit like a satsuma, only nice things were the very small mangosteen which I paid extra for and the yellow passion fruit! Don’t think I will be ordering again!

Sent me rotten fruit and weaseled their way out of it by only refunding the one item that was rotten even though the rest of the fruit was tarnished as a result of sitting with rotten produce, crap company don’t bother with these people

If you have had similar problems to me:

1) Do contact citizens advice - trading standards 2);Do contact your bank and raise a dispute/cashback claim. It is the only way to deal with this awful company.

A substantial proportion of my delivery was rotten/inedible and a further substantial proportion was just missing. I have NEVER had this type of issue with any produce supplier in UK and am finding it extremely difficult to get any sensible response. Being offered a refund for a very small fraction is insulting. I spent over £80:00 and am trying to salvage what i can but its not really enjoyable…I immediately notified them there was an issue on receipt and said i would follow up with details which i did. The customer service is also not fit for purpose from all i have seen to date.

We have been trying to contact this company since the 4th of April regarding an order we received. We have not had any call backs from my voice messages the email address linked to my order does not go through.
Do not order from this company

7th of April and nothing back from suppliers.
DO NOT ORDER FROM THIS COMPANY

I have received my package today in a disgusting condition. I have called the company 20times or more but no available agent. I have sent photos attached to my emails but no reply.
Is this company legit.

Brought soursop for my mother who has cancer to help her and they sent one that’s gone off and rock solid, I don’t know much about the fruit so kept it a day or two but went black and impossible to eat, sent them pictures and requested a refund and they said because I didn’t sent the image the same day they can’t do anything but as a “sorry” can offer me 5% discount on my next order, lost a customer for life even though I showed them proof of a rotten fruit. There’s so many alternative companies that give such better fruit I would avoid this company.

Send out old, withered fruit and dont refund even when I sent pictures. all the fruit was past its best, some way past, brown and wrinkly. They refunded me £1. This was a birthday present for my son and he was incredibly excited to get the fruit and very upset when the delivery came. Terrible customer service. Patronising, telling me that fruit is soft sometimes. Geez! Then that wrinkled fruit is fine. Their standard is very low and the attitude towards customers is appalling. Never ever use this terrible company. They couldnt care less.

Extremely un-ethical and will never order from again. I ordered about 8 fruits, was home all day on delivery day. Day was a non-raining day, had been very sunny. I get no knick, and no ring at the bell but do get an email notification that the fruits were outside. I go to the door immeditly, to discover a completley soaked through package. On both sides. I send pictures to exotic fruits and wait 3 days, they respond saying "I didn't send pictures of the actual fruit within 24 hours so there will be no refund." I sent a very clear picture of the item, completely drentched, in the bin. On purpose, they asked a 7 month pregnant woman to dig through their rubbish (which wasn't going to happen) four days after the fruits had been thrown in the bin. If they had told me within a few hours, I could have taken another picture but they purposefully ensured that this would not happen. No fruit, no refund, would NOT recommend.

They shipped my package very fast and gave me delicious fresh products.