exoticfruits.co.uk Avis 

I was hankering for some mangosteen and randomly found these guys didn't know anything about them. I have ordered them before from another place and it was awful quality. So I was worried. I couldn't believe it when I had x6 super large ones (I hadn't ordered large) and the quality on each was superb. The wrapping of them also was wow (in hay). I was well impressed and I can't wait to order again from them. Thank you soooooooooo much for making my fruit dreams a reality! 💓💓💓💓💓

I got an incomplete order.
I sent a complaint email but was told to query the delivery company.
I ordered coconuts, banana and guava.
I got just the coconuts,no banana or guava was delivered.

Did not receive my delivery or any replies to my emails I sent them!
Awful stay clear!

Mouldy fruit, badly packaged. Mine came with one side of the box completely crushed. This was my first time using them and I wish I had come to Trustpilot first! I’ve emailed them for a refund but not received a reply. Don’t order from here.

Terrible customer service, over a week late and produce was rotten

Pretty bad service and appalling products. I purchased fruit which was shoddily packaged which was the start of it. Two out of three of the items were of no or little use, particularly the mangosteen!!! It was rotten, sloppy and contained pips where there shouldn’t have been any; basically completely inedible!

I emailed the company but (as was expected) had no reply. This is a very typical display of behaviour from people who simply don’t understand “Good Customer Service” I find karma will take care of this eventually.

So to recap, NOT GOOD & AVOID.

Inedible fruit, my first order arrived late due to the delivery company and the fruit was disgusting and inedible, I contacted the company and they sent a replacement which arrived in time, however, the fruit was again disgusting quality and inedible, snake fruit does not go off in a day in transit, whoever sent the fruit out must have known it was inedible and of poor quality, I contacted the company again, they refused to acknowledge my grievance and responded with nonsense of they'd sent a leaflet with terms and conditions of how to deal with bad fruit. No, not at all, by the look of the reviews numerous appear to have been delivered indebile products, it is your staff members responsibility to send out products in good order, not your customers responsibility to inform you it's not. I believe staff are knowingly sending out poor quality products, poor company, poor customer service, don't waste your money on an unscrupulous company such as this.

Ordered 18 days ago for brother’s birthday present and package still hasn’t even been dispatched. Charged me £7 for ‘next day delivery’. I’ve left voicemails and emails however, I haven’t heard back from the company. Feel scammed by their shipping claim made on the 18th when I purchased the order. Order from someone else, there’s a few other competitors in their market that might be more trustworthy.

If I could zero stars, I would. First the delivery date came and went with no word on what was happening. Went through the "contact us" form at least twice plus social media messages (none of which got a reply and still haven't) requested the box be cancelled, no reply. I'd ordered from another company as we had no delivery or dispatch information and it was a Christmas gift. Eventually I got a dispatch email, still no replies to my actual messages. Box arrived, very small despite ordering a large seasonal box. Some smushed fruit and lots of tiny bits that google lense identified as tamarind, that wasn't even on the list of contents. In comparison with the large box ordered from the other company, it was a small box not the large I'd ordered. I was also missing sugar cane from the order. I've still had zero response but have given up and not even bothered asking for a refund as I'll get no reply. Would absolutely NOT recommend exotic fruits. Absolutely would recommend the other company - tropibox

I ordered a box of fruit and some of the fruit never ripened. I wrote to the company and they ignored me. They have not offered to investigate or to remedy the situation. Yet they continue to spam my email.
Buyer be warned.

Date of experience: 13

The box arrived on time and I bought it to take it to a Christmas family party and thought it would be fun for us to all sample little bits of fruit we had not experienced before. Unfortunately most of the fruit was very mouldy and inedible. I was very disappointed and also slightly embarrassed that I had got everyone excited and intrigued for it to be a big let down. Won’t be purchasing again .

3 telephone messages left and 3 emails sent explaining a change of delivery address. No answer.
Parcel had to be forwarded with extra expense, fruit arrived with some rotting and others squashed.

The mango I couldn’t eat as it had turned rotten within two days. So can’t review this for taste.

One of the mangosteen was rotten when I opened it. The other two were okay. Taste wise okay

Key limes were okay.

Every single piece of the sweet potatoes was fresh, no sign of degradation. I shall see what your liquats are like, when in stock

I purchased a Christmas hamper, it arrived on the 24rd December but mostly everything in the box was mouldy, I was really disappointed.

This company is a complete joke, they said because I didn't tell them 24 hours after delivery they can't offer a refund, it was Christmas day you idiots and the gift was ruined! Now they won't refund me and offered me a crappy £5 discount on a new order.

This will be the last time I ever use this company, absolutely disgusting

I’d avoid at least during the Christmas period. They say they’re a small business so I assume they are struggling with orders and don’t have the man power to communicate this effectively to customers. It’s passed my delivery date, money has been taken but order is still being “prepared”. Have contacted them but heard nothing back. Now going through my bank to reverse the charges.

Update: I have still heard nothing from the company. I’ve now reported to “shop” and submitted a form to the trading standards. I’ll ensure I mention the reviews from others on here who have experienced the same as myself with this company.

Every time I have received a pfryit box from this company, it is always lives up to high standards and is top quality!
The fruit is always nice and well-packaged.