experiencewith.com Avis 

Scam Company. Bought Tickets for Sugar Ray Leonard over a year ago. Event was cancelled twice and was told numerous times in writing that refunds are available. As soon as said refund was requested I have been totally ignored and been blocked on the Instagram account that holds official correspondence. It's clearly a very stupid and amateur thing to do as all evidence has been retained.

I have written on here before but my review wasn’t taken in case it damages this business. As many others on here I spent £1000 to see Al Pacino, got postponed and then told me to charge back which I couldn’t do… I have chased constantly for almost 5 years for my money back. All I get are messages through messenger with no name no details no numbers at all… just telling me I have to wait for legal reasons. They were selling tickets recently. This has to stop and stop conning people … awful that’s Trust Pilot didn’t post my last review. The company doesn’t ask for more details they just push you along… just want my refund. If this was a true event and Al Pacino knew that his fans had been conned out of thousands and has done nothing then that’s poor show. Frustrated and they should be stopped and criminal charges made for taking money from people . Just read all these reviews yet nothing has happened… sick waiting from over £1000 and not being able to get any where and Event Brite the ticket agency also just as back… unable to contact and they refused my charge back and so between these two companies they have help all our money

Booked tickets to see Mel Gibson. The event was 'postponed' emails were sent STRONGLY advising to apply for a refund via the bank, only for them to contest the refund once contacted by the bank! Research suggests that this company was dissolved last year and there is no note of them being registered elsewhere. Taking money from unsuspecting individuals with no actual intent to provide the services paid for is not okay!

Another victim who is still waiting for a refund on the cancelled Al Pacino event in Dublin in 2023. Appalling customer service and zero communication from them. How can this organisation get away with ripping people off like this? I woukd avoid at all costs.

Booked a Sugar Ray Leonard event tgat has been cancelled multiple times and heard nothing about receiving a refund. Contacted them about this and again, heard nothing.

**£594.56 paid for Sugar Ray Leonard event – no event, no refund and no response!**

I purchased two Platinum Dinner tickets and a premium photo experience for An Experience With Sugar Ray Leonard in Manchester in February 2025, paying £594.56.

The event has been repeatedly postponed and, despite numerous emails requesting either a confirmed event date or a refund, I have received no satisfactory response.

I have now issued a formal refund demand, which has also gone unanswered.

Having read other reviews, I can see that numerous customers have experienced similar difficulties, with some apparently only receiving refunds after posting publicly.

I am extremely disappointed that a company continues to advertise events while existing customers are left chasing substantial sums of money.

**I am requesting an immediate refund of £594.56.** I will update this review when the matter has been resolved.

True fraud at its finest. Paid to see Mel Gibson on 12th May. A month before I was emailed to say it would be postponed. August time I receive an email saying it's taking longer than expected so to request a charge back from my bank as they don't have the money.

They rejected the request saying the event took place and I received my tickets. I'm absolutely gob smacked at the audacity.

They've offered me no refund or voucher equivalent (which I wouldn't accept) Blocked me on Instagram also. Would be interesting to see if the reply here confirms the event took place with all these "refunds" they have apparently paid out.

I want my £886 pounds.

£800 out of pocket and still no option for a refund.

Like many people, I had tickets booked for the Al Pacino event that never happened. I've pursued so many channels to try and obtain a refund, alas no success.

I'm now blocked on social media and the company is dissolved on Companies House.

Many people are having the same issue, so I recommend staying away from any future events advertised by this company.

My son bought him and myself tickets for Ray Leonard at the Metropole Birmingham cancelled twice and heard nothing since It is totally unacceptable this we have had no correspondence from An Experience with...a refund would be the least they can do as they must have made a fair bit of money looking at these negative reviews which I totally agree with

The Mel Gibson event was cancelled to be rescheduled. After patiently waiting a few months with little updates I requested a refund. One month later, nothing. I started reading reviews and decided to also post a Review plus comment on Facebook. My Facebook accounts were blocked instantly and I believe my negative comment removed. I was then contacted about my Refund but asked first to remove my Review, which I did. I was refunded but only upon removing my honest but negative review. I don't believe this Company is trustworthy or professional. Its a form of blackmail to ask negative reviews which were honest to be removed in order to receive your refund. Avoid this company. They spend more time monitoring reviews than responding to requests for refunds. I am not the Only person to report this.

Latest update 13th sept 2026

LATEST UPDATE – STILL NO REFUND

I am posting this latest update as I am still waiting for my £390.60 refund for two VIP Upper Tier tickets purchased for the Al Pacino event in Dublin, originally scheduled for December 2022

Despite numerous emails and attempts to resolve this directly, I have still not received my refund.

Most recently, I formally requested the company’s full legal name, registered address and the appropriate person or department for legal correspondence. This request has also been ignored.

It is extremely disappointing that after more than three years I am still having to chase money that should have been refunded.

I have now given more than enough opportunity for this to be resolved directly and am preparing to pursue formal recovery of the £390.60.

I will update this review immediately if the company contacts me and the refund is finally received.

Dear An Experience With Team,

You previously mentioned offering me a credit note to use against a future event. At the time, this appeared to be presented as the only option available to recover the money I had paid.

However, that offer was made last year. Even if a suitable event were now offered, there is no guarantee it would be an event I wished to attend, and after my previous experience, including the cancellation of the original event, I no longer have confidence in accepting a credit towards another event.

We are now approaching four years since I originally paid £390.60. I therefore kindly ask that you simply refund the money owed to me so that I can finally put this entire experience behind me.

As explained in my last two emails( apppx 70 now sent without replies ), I am now in the process of pursuing formal recovery action. I would still much prefer for this to be resolved directly and without the need for further action.

Please arrange the refund of £390.60 to my original payment method, or contact me immediately if you require any information from me in order to process

⭐ Dublin Event Cancelled in 2022 – Three Years, 70+ Emails and Still No £390.60 Refund

In 2022, I purchased VIP Upper Tier tickets for the Al Parnio event in Dublin, costing a total of £390.60, as a surprise Christmas present for a friend. What should have been a really special and memorable gift has instead turned into three years of frustration.

The Dublin event was cancelled by the organisers — we did not cancel and we did not choose not to attend.

Since then, I have spent three long years trying to obtain my £390.60 refund. I have sent more than 70 emails. The majority have been ignored, while the few responses I did receive contained assurances that my refund would be processed. Unfortunately, despite those assurances, the money has never arrived.

Throughout this entire situation, I have tried to be patient, reasonable and understanding. I have given the company every opportunity to resolve this directly.

Today, after three years of trying which be 4 years in Dec 2026, I sent a formal written request for payment of the outstanding £390.60.

Even more concerning, it now appears that my email address may have been blocked. Previously, whenever I contacted the company, I would normally receive an automatic acknowledgement confirming that my email had been received. My latest correspondence has not even generated that acknowledgement.

I cannot confirm that my address has been blocked, but after nearly 4 years of chasing this refund, the sudden disappearance of the usual automatic response is extremely concerning.

Is this really how a customer should be treated? After patiently asking for three years for the return of £390.60 for VIP tickets to an event the company itself cancelled, should the response be to stop communicating rather than simply resolve the matter?

£390.60 is a significant amount of money, but after three years this is also very much about the principle. Nobody should have to send 70+ emails and spend three years chasing their own money following a cancelled event.

I am sharing my experience so that other potential customers can make their own informed decision.

I would still much rather see this resolved. If the company finally refunds my £390.60, I will happily update this review and confirm publicly that the matter has been resolved.

I would be very happy to update this review immediately if Experience With honours its written commitment and refunds the £390.60 owed to me.
Event: Al Pacino LIVE – Dublin
Order: #5445546779
Amount outstanding: £390.60

£1200 out of pocket and being ignored. I paid £1200 for the Mel Gibson experience in Leeds which was cancelled at very short notice. After waiting a couple of months with ZERO updates from the company, I emailed to ask about a refund. I was advised to do a chargeback as it would be ‘quicker’ - I have since closed my bank account and opened a new one so am unable to. 3 emails later and I’m being ignored. Unprofessional at best and theft at worst. I’m livid.
Update28/8/26 - ignore their reply to this review. I have received NO emails or refund. The matter is now being processed by my bank as a chargeback.
Update 30/8/26 The bank has now advised that this company has CONTESTED my chargeback for £1200, despite cancelling the event and ignoring emails. I wish I had researched and discovered the history of fraud and subsequent custodial sentencing of the company owner before booking! Unbelievable. My only course of action should the chargeback fail is legal action and extensive posting on my 400k follower social media account to warn others.

Biggest scam ever! Purchased tickets for an Al Pacino event in Dublin which was postponed. I am over three years now waiting for a refund, fed up emailing and getting absolutely no where!!
Avoid this company at all costs!! Beyond shocking!

I bought tickets for myself and my brother with a meal included for sugar ray leonard in glasgow it has been cancelled twice and i have asked for money back on numerous occasions and been passed from pillar to post or ignored.there is a facebook page about this company with people who have been ripped off.i now have my MP involved and trading standards.please avoid this company at all costs.
"Update.I have now been fully refunded.buy since the refund they have messaged me on two occasions to take down my review including a message from trust pilot.Although im happy to have been refunded,i stand by my original post.The idea of trustpilot is to give people an idea of the company they may be dealing with.I should not be "thankful" for a refund ,it is my right.This company ignored my constant requests for information or a refund.And were advertising other dates but never contacted me.If you check online there are people who have been chasing refunds for years,to no effect.i.e. Al Pacino dates.So are they a company i would advise people to do business with ? A resounding no.

You have updated that you have replied, so whats the update on my refund? Its been 3 years. Please respond on trust pilot.

Terrible, I cannot believe I am four years in and they are still not responding to my emails, my calls, my contacts. I bought tickets for £251 to see Al Pacino, they cancelled it, said they would reschedule, which carried on so long it was too late to get a refund from my Credit Card. Next stop the claims court I guess - do NOT trust this company and their ticket sales. DISGRACE!!!

The Team contacted us to upgrade and do a VIP meet and greet/ Q&A with Mike Tyson. Part of it was a professional photo. Its been months and they have lost the Photo.

edit: you did lose our "professional photographs" which you advertised and sold as part of the package. you also made promises afterwards and never answered emails afterwards. your customer care is horrific.

Bought premium tickets with photos for the Sugar Ray evening, present from my boy for father's day. The first event date got cancelled and then cancelled again and again. I've asked for a refund but received no reply. Please do not buy tickets from this company. Read all the reviews, please 🙏
Update!!
Refund given within an hour of writing this review. Thank you Experience With, but you could have answered my email and refunded me sooner. Just because you have a refund over a year later doesn't give you the right to ask for my review to be removed, it's genuine and true.

To all new potential ticket buyers for future events: do not be misled by a handful of positive reviews. The reality is that most events have still been cancelled, and like thousands of other affected customers, I am still waiting for a refund years later. In my case, this concerns the cancelled Al Pacino event in London in april 2023.
This is a disreputable company whose owner has previously been convicted, yet still refuses to refund the majority of affected customers. Many victims, myself included, are now joining forces to explore what legal action can be taken, because your customer service is simply laughable. You claim here that action is being taken, but in reality nothing happens—and at this point I am speaking only about my own case.
After years of silence, you finally responded to one of my reviews on this page, asking me to provide further details regarding my refund. Once again, I carefully outlined everything in an organized manner, only to be met with complete silence yet again. Now, several months after that latest message, I am once again losing my patience. However, I will not give up, and I am very pleased to see that many others are refusing to give up as well.
Eventually, you will have no choice but to comply and reimburse us—your customers. In the meantime, the media has finally started paying attention to this matter, and I have no doubt that further developments will follow.
You would have been far better off simply refunding everyone properly. A cancelled event is disappointing for everyone involved, but you were the ones who offered refunds in the first place, so you should honor that commitment.
Meanwhile, you have already lost countless customers who will certainly never return. With this attitude and way of doing business, you are digging your own grave.
You know where to find my details for the refund in the many emails that have been sent. Once again, thank you in advance.
Kind regards,
Tom Van Gerwen

Exceptional customer service
Issue concerning cancellation of original meet with Mel Gibson in Leeds sorted out efficiently & super quick.
Many thanks

Requested a refund at the start of the week have a feeling i won't see any of my money doesn't seem like a reliable company !!