experiencewith.com Avis 

Bought tickets to see Al Pacino in Birmingham. Event postponed with no new date. Ignored multiple emails asking for a refund. Utterly disgraceful. Avoid!!!

Still waiting on a refund for Sugar Ray Leonard.

Now received refund.

Ordered two premium tickets plus photographs in March 2025 for the event in October 2025. In September 2025 we told the event was being rescheduled for Jan 2026, we were told you do not need to do anything as everything will update automatically and you will keep your seats as they were. As i hadn’t heard anything I emailed on the 25th January 2026 asking what was happening. They responded with an email, to say we will get back to you ASAP. Imagine my shock and surprise when in February 2026 I noticed on there website an evening with Sugar Ray on May 30th 2026 at the same venue as the one I’ve paid for, this event said sold out. I asked why I hadn’t been offered tickets to this event in replacement with no response. I have since emailed numerous times asking for a full refund, still with no response.

If I could zero stars i would, so frustrating.

Now received my refund thankfully. Just shouldnt have taken this long.

Booked Gold Dinner tickets for Sugar Ray Leonard back in Feb 2025. Told it was rescheduled and looking for dates in Jan 2026. Have had no communication since September 2025. Emailed several times, even via Facebook when they advertised other events and still heard nothing. Paid them nearly £300. Had been previously to Sly Stallone event and it was great but this time extremely disappointed and frustrated. I've emailed again today, a further plea for a refund hoping they do the right thing.

This Company is amazing to book with! Due to unforeseen circumstances, my event was cancelled and I received my full refund very quickly which made me very happy. I will book again with them!

I’d booked an experience with Mel Gibson, but unfortunately he’s had to reschedule, because he hasn’t confirmed a new date, the company gave me the option to either cancel or keep my tickets,I decided to cancel my tickets, I emailed them informing them that I’d like a refund, they replied in just over an hour stating that it would be no problem, and in 2 days my money was back in my account, it’s the most prompt payment I’ve ever had from a company, most make you wait 7-10 days,

I contacted ‘An Experience with to obtain a refund, as my event was postponed. My refund was processed promptly and efficiently. I would use this company again.

I have a ticket for seat at table and for photograph also for Sugar Ray Leonard in Glasgow for 16th October 2025 this was acancelled this had been rearranged from June 2025 cancellation. I received an email saying that I would be contacted in January. I have received no communication. It’s almost a year after the original event. To be quite honest with you I find this to be appalling customer experience. They could at least tell me new date and update my tickets or refund me. The only thing I am having An Experience With is frustration.

The event was unfortunately cancelled. I’d book the main event and a private meet and greet. I requested refunds. Both were paid immediately without any problems. Excellent customer service.

Despite Mel Gibson cancelling his event, the support team at "An Experience with" handled the refund cordially and swiftly.

The event I booked was cancelled with future dates unknown. I explained I wanted a refund as I didn’t want to wait for future dates. This was done really quickly.

Disappointing that an experience with Mel Gibson was postponed, not the company's fault, I couldn't wait for new dates to be released and asked for a refund, I was refunded within two days and I was very happy with this.

There’s always room for improvement that’s why I don’t give it a 5 star. However, I cannot take away the fact that this company unfortunately had to cancel a date I originally booked due to unforeseen circumstances with Mel Gibson. However, they gave me an option to cancel and I received my refund within 2 to 3 days. I can’t thank them enough for sorting me out so promptly.

I had booked a Platinum Dinner table for the “Mel Gibson Experience” in Glasgow, which was due to take place on 10th May. Unfortunately, the event had to be postponed due to unforeseen changes in Mel Gibson’s working schedule.

As the event did not go ahead, I can't base this review on the actual experience. Instead, this review reflects only my dealings with the company, “An Experience With.”

Before making my booking, I had a few queries, and their customer service team responded promptly and helpfully. The booking process itself was straightforward, and I received confirmation and tickets quickly, with clear follow-up communication.

When I was informed that the event had been postponed, I was given the option to retain my tickets for a future date. However, I chose to request a refund. My request was accepted immediately without any issues, and the refund was processed within a few days.

While I am disappointed not to have attended the event, I understand that this was outside the company’s control. Overall, I found their handling of the situation to be efficient and hassle-free, and I was pleased with the level of service provided.

I will look out for future 'An Experience with' events and be happy to book through them.

Booked for the Mel Gibson event in May 2026, but for reasons out of AEW control, the event had to be cancelled. Being honest, based on the reviews from the cancelled Al Pacino evening (and some of my own poor past experiences) my first thought was "I'm not going to get my money back", however AEW refunded the payments in full, and very promptly. My only small criticism is there is never a name on the AEW email signatures, so you never know who you are communicating with, which feels quite impersonal. That's the only reason I didn't give 5 stars. Hopefully the event will be rescheduled for dates I can make, but if not, I hope everyone has a wonderful night :-)

Really good

Excellent customer service. Speedy response and put me at ease with request. Looking forward to rebooking Mel Gibson Experience when dates released. Can’t praise you enough Xxx thank you

Sadly the event was cancelled. I was given a full refund immediately. Super service. Thanks so much 🙏

Absolutely useless company. Like everyone else on this site I bought tickets for Al Pacino - this one as for Newport. Paid, event was cancelled and no refund. Daylight robbery. I have instructed a solicitor to take legal action against this company. Update: Experience With contacted me asking me for additional details but have both actioned anything since me having done this - again, totally useless!

Update 4.5.26 - even after responding to my initial review here on Trustpilot, I have still heard nothing back regarding my refund.
SHOCKING! I purchased Al Pacino Glasgow tickets back in 2022. I have been in touch with the company several times regarding my refund and have either been given excuses or ignored. I am still waiting on a response from my last email in February. After spending upwards of £1300 for the VIP tickets, this experience has caused nothing but stress and I will be taking this further with legal action. The company details written by themselves on Trustpilot states that they make dreams a reality - the reality has been nothing but a nightmare. Avoid this company at all costs.

Bought 3 tickets for An Experience with Al Pacino in Dublin to take place in 2022 that never did. Told last year that refund was being processed. It never was. Today they are saying they are “unable to issue any monetary refunds”. This is hundreds of euros they’ve kept without ever rescheduling the event.