eyewearcanada.com Avis 

BEWARE of Shultz Optical! They are a bunch of liars and thieves! I ordered prescription water goggles for my hubby’s birthday June 29,2022. They came July 11, 2022. They fit very badly for full grown man. Finally got approval to return them August 11, 2022. They received them August 18, 2022 in Henderson TN. I live in Canada. Since September 5, 2022 I’ve been contacting them by phone, text, and email to get my full refund of $253 USD and they still haven’t credited my credit card. It’s now January 30, 2023! STAY AWAY FROM eyewearcanada.com and Shultz Optical.

My package was missing, they said it was delivered but i never recieve anything. I tried to chat with them online to figure out the situation, and i wanted to get a refund but they tried to convince me to pay the shipping fee for another pair. And i insisted to get my refund because it took them so long to deliver and their customer service is really bad and unprofessional, i dont wanna deal with it again. But they never reply my email again.

Ordered 3 frames on September 19, 2022. When I received them they did not fit so I contacted the company to request a refund. They tried getting me to keep the frames (which did not fit?????) and after a discussion, they approved a refund request. I returned the frames promptly, according to their directions On October 4th (the day after I received them). I sent 2 emails to inquire about my refund but they were unanswered., So I called them. They told me I should received my refund in the next day or so which would have been October 24/25th) As of today November 7th, I have not been given my refund. THIS is why I don't shop for these things online! You don't know what your getting, they try to get you to keep something you don't want and can't use, and then you have to chase companies for your refund. Madding & Ridiculous! STAY AWAY, this company sucks!
UPDATE: I called again week of Nov 13 (cant remember exact date) and was told refund was being processed....nope! Started an online chat November 23rd and was told the refund was processed..... Nope! I asked when was it processed? And then I was ghosted! I called again today (December 2nd) And was told AGAIN refund was processed... TODAY but was expedited by a manager...... we shall see!

Purchase in February,came in fast but frame was not fitting and slipping. Reached out immediately following satisfaction guaranteed policy and took multiple emails, calls and chats to finally get an RMA in April. Shipped back product immediately. Long story short I only got my money back in mid August, after many inquiries.

I purchased safety glasses on May 11, 2022. I used them twice and they did not fit properly. I shipped the safety glasses, and they received them on JULY 2, 2022.

After receiving the product, I received an email stating,
"They received the glasses and it will have to go through a scanning process."

I waited patiently, and they failed to provide a refund, someone else, said "Refund was already processed. They said it was processed on July 28, 2022. And I spoke to them on August 2, 2022.

According to their website, "Once we receive your delivery confirmation number, you will either receive a refund within 3-5 business days or be sent a replacement."

They have consistently disappointed me even though I did my part by returning their product. The employee assured me that they emailed their supervisor, but I did not hear back from the supervisor.

I received my refund on August 20, 2022. It was a long process. Their refund policy is not what it seems, something to keep in mind.

More specifically, "Once we receive your delivery confirmation number, you will either receive a refund within 3-5 business days or be sent a replacement."

*Note*
It took 38 days to receive a refund. Be careful about Eyewearcanda.com. I'm thankful for the refund; however, this was not a smooth process.

In summary,
-Return was full of hassles.
-3-5 business days to receive a refund was not true. It took 38 days.
-Customer service needs to be more responsive in providing a refund and not leaving the customer in doubt.

Excellent - received exactly what I ordered and liked them - prescription safety glasses.
The frame is too large - (*do your homework in frame sizes*)
Emailed about the issue - got a very quick response - and suggestions for better frames - and they’re on there way - only charge is shipping
Will definitely use Eyewear Canada again
R.K. Cambridge,ON

they were supposed to reimburse me, but after two months nothing happened

Absolutely horrendous "company". I ordered a pair of safety glasses and did receive them. However, they were very poorly made and I opted for a refund.

There is nothing Canadian about this business. The glasses were shipped to me from China and when, after a lot of effort from me, they gave me a return address for the refund it was in the US. I had to return them to a different company than I got them from and had to pay for the return shipping. There is an optometrist at the provided address, but it has a different name again. So I ordered from eyewear Canada.com, had to return them to Schultz Optical and when you look up that address the company located there is CA Glasses. Yeah...

I sent the glasses back a few months ago and track & trace shows they arrived, but I haven't received my refund and they stopped answering my messages. I don't like writing these reviews, but I am worried I'll never get my money back. At least this way, hopefully, someone else doesn't run into the same problem.

Complete scam, stay away from eyewearcanada.com and spend your money elsewhere!

First, their web page isn't working good. So, data of prescription got mix up and they send me a bad pair of glasses. Told them so. They send me a second pair, but of wrong color !!! Second, wrote to them, no answer since 2 weeks. Gave them 2 stars because they tried to fix, but one understand that they are far from professional and price not so low. Robert G.