FaceGym Avis 143

I LOVE FACEGYM!! the best skincare and facials!!!

Hi, it takes a lot to upset me but this company's customer service is horrible and I think everyone should know before making any purchase. I love their facial so I wanted to give it as a give to 2 friends. I bought 2 gift vouchers of £50 each and I have been charged for 4. I have only received 2 anyway and facegym refuses to refund the other 2 which i cannot even use myself as they only charged me but they never sent the code. They refuse to give me a customer helpdesk number and we are dealing with this over email which is very inefficient. I don't know how to get my money back, leaving aside the embarrassing experience with my friends I gifted the vouchers to who have been involved in all this mess.

I can’t even begin to tell you about all the issues I’ve experienced with Face Gym! I’m surprised they are still in business. Very unorganized, delays when ordering, they constantly make mistake after mistake! It’s enough to put you in a madhouse!! Terrible experience. They did give me a complimentary 30 day online class pass because I complained about all the issues I was having with them, and I did do one class which was very good and then guess what?? Class passes haven’t been working for days now due to a technical issue!!!! Unbelievable!

This is a very expensive waste of money. I have used the Facegym pro mask, the hyaluronic roller and the ball for a couple of months and they do not help whatsoever. The rubber mask is very difficult to put on and keep on as the straps slide off the back off the head and tightening them leaves big, unsightly mask shaped indentations across my face. It is also very fiddly to take out and re-insert the little electrical ports with the power buttons. Please don't waste your money, this does not lift or help your face in any way, it is uncomfortable, the electrical current doesn't even extend to the jawline so it cannot possibly help this area. Overall, there is no difference using this gadget, in fact, I personally feel my face looks worse since I started using it. There is no help from customer services, who just insist 'youre using it wrong'. No I am not using it wrong', there's only one way to use it and it's bloody useless. The 'ball' is also a useless gimmick...a stress ball would serve the same purpose. Waste of time and money.
I have tried to review this on Facegym site, they ask me to verify and then won't let me. That's why there is only 5 positive reviews, seems they won't allow truthful reviews.

I have ordered facegym pro. Its veey expensive but machine arrived faulty. I have contacted with customer service via email, phone no one helped me. Im with faulty machine and i have never seen that unhelpful customer service. They keep saying we will call you and so far no one did. Its very disappointed and very stressful to chase something you paid for it. Thats awful experience

Today I booked a session with Korina at Selfridges, Manchester and it was fantastic. She was so professional by offering a excellent facial and explaining what products she was using. Korina is so friendly and welcoming so I’ve booked three course session.
The results of the facial is fantastic and can not wait to go back. Korina is a real credit to your company!

Honestly I am speechless. You have to try Face Gym with Josh!

Great facial massage, however beware of equipment which could be too intense or invasive for nearby anatomy( i.e. thyroid, parotid, nerves, etc.). Would not return.

Ordered gift voucher of 150£ it is never been send had to chase them to send me e-voucher instead, when they did so it didn’t work online !!!!!! Emailed then two days ago still no respond from them!!! Don’t trust!!!!!

Ordered product online which was in stock but not dispatched for about 10 days and even then only after sending a chaser email which no-one even bothered to reply to. Tried to phone but was told they don’t publish a telephone number. Terrible service.

Love the team at the coal drops yard location, always so friendly and helpful and love the workout too :)

Autumn and all trainers are lovely!

I went to the facegym in Selfridges London with my wife as a little bday present. I asked the masseuse to apply less pressure around the beard as she was pulling my hair. She started to roll her eyes. I stopped the session and left. Terrible service and will never visit again. Don’t waste your time.

Great concept and it always leaves my skin glowing and feeling great. The effect lasts for about two weeks after each treatment. Comfy place and original skin treatments. Would only appreciate if the beauty technicians would wash their hands before they proceed with the treatment- tbh only saw probably like one do that... certainly needs improvement, considering one treatment amounts to about £100 on average?
Other than that it’s definitely one of the best places to get facials these days..
EDIT - I have not visited for ages after I had a reaction to one of their creams/facials/ no one really knows what it was? my eye was all sore with massive red circles around it ... also, the 'professional' didn't wash her hands that day before the treatment started so it makes me wonder that the dirty hands had something to do with it ... better hygiene standards would be great! Refund was provided after I had shared photos, so the customer service was good overall...