I bought from here because of the competitive prices. Two of the items are a gift and one for me (oops!). Delivery timeline was very good. I’d definitely use this website again. Products are all y... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Item arrived quickly and is lovely to use. My only concern is that it does not appear to give the plumping feeling which my other Dior lip glosses do. It is advertised as the lip maximiser but this ap... Voir plus
The order was made quickly with no issues, and i was able to get the product within 5 days of ordering. The product wasnt damaged or missing, and it was in a great condition. Now on the other side thi... Voir plus
Fake products! My mum bought my sister an Anastasia Highlighter Palette for Christmas. Absolutely nowhere near the real deal. The colours aren’t even close the what they should be, pigment and texture... Voir plus
3,3
Moyen
39 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Competitive prices
I bought from here because of the competitive prices. Two of the items are a gift and one for me (oops!). Delivery timeline was very good. I’d definitely use this website again. Products are all yet to be used.
23 juillet 2026
Easy to use site
Easy to use site, good choice of products and efficient delivery service
24 juin 2026
Item arrived quickly and is lovely to…
Item arrived quickly and is lovely to use. My only concern is that it does not appear to give the plumping feeling which my other Dior lip glosses do. It is advertised as the lip maximiser but this appears to be a regular lip gloss?
6 mai 2026
Avis spontané
Fake Dior Products
i bought a dior lip oil and very likely received a fake one. the bottle was low quality, the lip gloss itself was the wrong texture compared to the original and the lip applicator was a rough plastic tip that made the application of the lip gloss uncomfortable. sold as the real deal but that is not what i received
21 avril 2026
Réponse de Facemethodbeauty
We’re sorry to hear you’re unhappy with your purchase.
We want to be clear that we do not sell counterfeit products. All items at Face Method Beauty are sourced from vetted suppliers, and we take authenticity very seriously.
We have not received any prior contact from you. It would have been helpful to be contacted directly before publishing such a serious claim, as we could have investigated and resolved this for you promptly.
We’re still happy to review this — please contact us with photos via:
https://facemethodbeauty.com/pages/contact-us
Kind Regards
Customer Care
Réponse de Facemethodbeauty
Please be aware that we do not sell counterfeit products under any circumstances. If you wish to reach out to us about your order, we have multiple contact options on our ‘contact us’ page on our website.
We look forward to hearing from you regarding this order.
Kind Regards
Customer Care
Amazing customer service
Amazing customer service! Sophie went above and beyond to help with my order.
22 février 2026
Easy to use website
Easy to use website. Competitively priced item. Quick despatch and delivery
20 février 2026
Avoid
Dior lip oil was not genuine. Contacted them and they said their supplier had changed and refunded me.
23 décembre 2025
Réponse de Facemethodbeauty
Thank you for taking the time to share your feedback.
We’re sorry to hear about your concerns regarding the Dior Lip Oil. When this was brought to our attention, we immediately investigated the matter, identified that the product came from a supplier we no longer work with, and issued a full refund straight away.
Customer trust is extremely important to us, and we take product authenticity very seriously. Following this incident, we reviewed our supply chain and made changes to ensure our standards continue to be met.
We appreciate you contacting us directly so we could resolve this promptly, and we wish you all the best.
ordered an eye cream that was only…
ordered an eye cream that was only dispatched three weeks later, and that was only after I chased the seller multiple times. After delivery, I researched the product and found many comments suggesting the item is fake.
I can confirm this is not the genuine product. After using it, my eyes had an allergic reaction — something which definitely wouldn’t happen with the real brand.
Do yourself a favour: BUY FROM A REPUTABLE BRAND.
31 décembre 2025
Avis spontané
Réponse de Facemethodbeauty
Thank you for your feedback. After checking our records, we have no record of an eye cream order from any customer since October last year, and we also have no record of any delivery delays or follow-ups like the ones described.
It’s possible there may be a mix-up with another company. We would like to resolve this and assist you if there’s been an error. Could you please provide your order details so we can investigate further and reach out directly?
You can contact us via our Customer Care Team here: https://facemethodbeauty.com/pages/contact-us
.
We take all concerns seriously and want to ensure the correct issue is addressed.
Delivery was good however l am…
Delivery was good however l am concerned about the product. Rhodes glazing milk. I have bought this before from Sephora but this product consistency is different and so is the smell. When l used it my face started to feel like it was burning and had to wash my face with water immediately. I do not think this this is a genuine product.
9 janvier 2026
Avis spontané
Easy to order
Easy to order . quick delivery . I purchased this for my granddaughter .who is delighted with your product .
22 décembre 2025
All my emails are being ignored
All my emails are being ignored. Made an order at 19:04 yesterday before reading reviews on here. I then emailed them at 19:06 yesterday requesting cancellation of my order. I then sent another email to ensure my email would be received. This morning I received confirmation that package has now been dispatched. I then sent another email to re-iterate that I do not wish to receive this parcel. I have not received any response to these emails.
18 décembre 2025
Avis spontané
Réponse de Facemethodbeauty
Hi Jack, I’m sorry we have not responded to your emails. We have tried to respond to everyone given the current volumes we are getting. We have looked in our inbox and cannot see any emails from you, so wondering if there was a mistake in the email address you sent it to?
I just managed to salvage your order before collection. I have honoured your cancellation and refunded your order forthwith.
As per our terms and conditions, we always try to honour cancellations in time but as you can appreciate, it is a week before Christmas so it is rather challenging to guarantee the execution of a cancellation in time.
Perhaps you could reconsider leaving a 1 star review over this issue.
Unfortunately I’m pretty sure the…
Unfortunately I’m pretty sure the product I bought was not genuine.
I purchased a Dior lip maximizer which is a product I have bought religiously for years. When compared side by side to a John Lewis bought product, the colour and product quality is very different.
I would advise to proceed with caution if you’re trying to buy something you already use.
7 décembre 2025
Avis spontané
Réponse de Facemethodbeauty
Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding the Dior Lip Maximizer. As discussed, we issued a full refund without requiring the item to be returned, as part of our commitment to customer satisfaction.
We also confirmed that we would look into this matter internally. At this time, we haven’t received similar feedback from other customers, but we take all concerns seriously and will continue to review this with our suppliers.
Thank you again for bringing this to our attention
I ordered dior lip plumper but dis not…
I ordered dior lip plumper but dis not receive it. Either the courier company miss placed it or what so ever but i did not receive my order and my money is wasted.
29 septembre 2025
Please just save your money and don't get scammed…
Ordered a rhode lip tint 10ml and was sent a fake version. Only buy from here if you feel like you want to be sent a fake version of what you buy 🤷♂️
14 février 2025
Avis spontané
Réponse de Facemethodbeauty
We want to be clear: we do not sell fake or counterfeit products. All items are sourced from trusted suppliers and are 100% authentic. Your order was placed back in January, and raising this many months later makes proper investigation impossible. We take genuine concerns seriously, but this claim is unfounded.
Overall great experience!
The order was made quickly with no issues, and i was able to get the product within 5 days of ordering. The product wasnt damaged or missing, and it was in a great condition. Now on the other side this was my fault but i expected the product to be bigger, wich to my surprise wasnt, but that has nothing to do with the rest. Great experience!
3 septembre 2025
Réponse de Facemethodbeauty
We do not deal in counterfeit stock under any circumstances.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.