I bought from here because of the competitive prices. Two of the items are a gift and one for me (oops!). Delivery timeline was very good. I’d definitely use this website again. Products are all y... Voir plus
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Item arrived quickly and is lovely to use. My only concern is that it does not appear to give the plumping feeling which my other Dior lip glosses do. It is advertised as the lip maximiser but this ap... Voir plus
The order was made quickly with no issues, and i was able to get the product within 5 days of ordering. The product wasnt damaged or missing, and it was in a great condition. Now on the other side thi... Voir plus
Fake products! My mum bought my sister an Anastasia Highlighter Palette for Christmas. Absolutely nowhere near the real deal. The colours aren’t even close the what they should be, pigment and texture... Voir plus
3,3
Moyen
39 avis
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A répondu à 85 % de ses avis négatifs
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If I could give zero stars I would
If I could give zero stars I would. Fake products sent, and it's not like they retail the product much cheaper than the original. Disputed this through my bank, as they're clearly ignoring all correspondence.
2 septembre 2025
Avis spontané
Réponse de Facemethodbeauty
We’re very sorry to read your review and would like to clarify a few important points for you and for others reading.
All of our products are 100% genuine, albeit in a poor state upon delivery due to damage during storage and transit in your case. We do not deal in counterfeit stock under any circumstances.
On 7th September, the same day you submitted your return request, we processed a refund of £26.00. A confirmation email was sent on 8th September, and the funds were returned to your payment card.
The only amount not refunded was the £3.95 shipping fee, which is clearly stated as non-refundable in our refund policy when no product is returned
.
We have also attempted to contact you directly by email and SMS to resolve this fairly.
We always act promptly and in good faith when dealing with customer concerns. We’d be grateful if you could reach out to us directly at info@facemethodbeauty.com
or on +44 20 8004 7160 so we can clear up any misunderstanding.
Great service from FaceMethodbeauty
Great service from FaceMethodbeauty. I had a package delivered that was damaged in transit and they sorted everything out for me. Great to know there are efficient and helpful people in the team.
12 août 2025
Great service from start to finish and…
Great service from start to finish and at a competitive price
2 juillet 2025
Fast delivery and packaged well
Fast delivery and packaged well. The website has many products cheaper than elsewhere.
19 mai 2025
Réponse de Facemethodbeauty
Hello Laura
I’m sorry to hear you are having trouble with your item. We responded to your email yesterday morning, Bank Holiday Monday, and again this morning.
Please check your inbox for advice on what to do next. We look forward to your response by email.
Best Regards
Great service/buy
Found something I couldnt find anywhere else, was shipped super fast and came in cute little packaging! Definitely would order from again
25 mars 2025
Really great and fast customer service!
17 février 2025
I bought IT cosmetics foundation
I bought IT cosmetics foundation. It's definitely fake. Don't buy from here. I've sent a complaint and asked for a refund. I wish I had checked the site on here.
4 avril 2024
Avis spontané
Fake fake fake
I recently bought the IT Cosmetics Night cream, but I don’t believe it’s the genuine product which I’ve been using for years. The texture and the smell are different (should smell like lavander but it smells like soap), and I’ve starter getting pimples after a few uses, even though it should be non-comedogenic. This has never happened before! Unfortunately, I threw away the package before using it so I wasn’t able to return. Better to spend a few extra pounds and buy from a reliable source. DO NOT BUY FROM THEM!
I’ve left a review on their site as well, but it was never posted and I can’t see any reviews on any of their products, how convenient. Just to add - I worked at IT Cosmetics for 2 years so I know the products very well, this was definitely not a genuine IT Cosmetics cream.
8 janvier 2024
Avis spontané
Do not buy their products
Do not buy their products. They're all counterfeited. I bought the Anastasia Beverley Hills contour palette, as was running out of my old one, and they aren't even remotely the same.
The Face Method palette doesn't match the shades whatsoever and the pigment in the contour is abysmal. The 'pop of colour' section doesn't even have any shimmer to it, it's just a plain, dull, beige coloured powder. The box itself is cheap and thin, and the text used for the shade names isn't even the same, either!
Do not recommend.
10 janvier 2024
Avis spontané
Fake products!!!
Fake products! My mum bought my sister an Anastasia Highlighter Palette for Christmas. Absolutely nowhere near the real deal. The colours aren’t even close the what they should be, pigment and texture is shocking. False advertisement. Company needs shutting down
18 décembre 2023
Avis spontané
Fake products and when I went to email…
Fake products and when I went to email them, the email bounced back! Their customer service number was also not in service. Be careful!
22 février 2023
Avis spontané
Too cheap to be true
Convinced these products are fake but I have been asked to prove it as Face method want my review removed. How about they prove they are real? When products finally arrived ( 48 hour tracked only from when they dispatch, took over a week and they blamed Royal Mail!) packaging and product didn’t ressemble those I already own.Benefit of doubt, manufactured elsewhere? Questioned with them and they deny so opened and used and they must be forgeries. IT Cosmetics CC cream and Benefit They’re Real mascara. Look different, smell different, no staying power. And what’s more, no option to leave reviews on their website! What a racket. Never again!
9 juin 2023
Avis spontané
Customer Service is none existent
Customer Service is none existent. Do not respond to emails!
1 juin 2023
Avis spontané
Fake Products!
12 mai 2023
Avis spontané
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