Professional, empathetic and knowledgeable. Was called out in the middle of the night and was able to solve the issue. Excellent service. Shout out to Kenny- thank you for your help.
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Lisez les avis des autres
Been with Hewers for a number of years under their failsafe plan.....receptionist girls and engineers you cannot really fault. Today though was an exception, Alan and Alfie visited to service my bo... Voir plus
Gren visited my property today to complete maintenance on my boiler. Had issues with accessing loft hatch as landlord didn’t provide key. Hewer then sorted this out on behalf of landlord so the job... Voir plus
L'entreprise a répondu
Incredible job from Ryan gough, very kind, friendly and informative engineer, answered any question and was polite throughout ….. showed us how it all worked and made sure we was happy with everything... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Region's Leading Facilities Management Company. Providing Domestic Gas Servicing, Maintenance & Boiler Installation. Commercial Gas Services. Mechanical & Electrical Services and Renewable Energies. We have a manned Call Centre 24/7, 365 days a year.
Coordonnées de contact
Hewer Facilities Management Ltd, Unit G/1, The Aquarius Centre, Edison Close, GL2 2FN, GLOUCESTER, Royaume-Uni
- 01452 525854
- suggestions@hewerfm.co.uk
- failsafeplan.co.uk
4,9
Excellent
283 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Very friendly, fast and efficient
Nicholas was very quick and efficient tested everything for us and even found an issue with a missing part that was missed when our boiler was installed a year ago
5 février 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed onto Nick, Many Thanks Hewer FM
Mitch arrived on time
Mitch arrived on time, was dressed appropriately and was very professional and polite.
He was very thorough in his work and I would recommend him 100%.
He is a credit to your company
1 février 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed onto Mitch, Many Thanks Hewer FM
Zak Williams attended my property…
Zak Williams attended my property today. He was punctual, polite and very friendly.
31 janvier 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed onto Zak, Many Thanks Hewer FM
Zak Williams
Zak Williams
Very polite gentlemen, Clean and tidy.
Happy with the work that he carried out.
29 janvier 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed onto Zak, Many Thanks Hewer FM
Kevin fixed my boiler today.
Kevin fixed my boiler today. Did a great job!
22 janvier 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed onto Kevin, Many Thanks Hewer FM
Zac Williams came to change my fire…
Zac Williams came to change my fire alarms today and has a brilliant job, time keeping was fab and very friendly and professional throughout.
20 janvier 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed onto Zak, Many Thanks Hewer FM
Tom was amazing
Tom was amazing, he turned up on time, after lots of previous companies not showing up.
He was very efficient in his work, fixed two issues with no silly excuses unlike previous companies.
He was very professional and very polite! Thanks Tom!
16 janvier 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed onto Tom, Many Thanks Hewer FM
Great job well done
Aaron and his colleagues has been at my property since Monday we’ve had a few issues but that wasn’t anything that Aaron and his team couldn’t fix.. my new heating system is working great I can honestly say they all worked very hard here .. They have gone above and beyond for us.. very happy with Aaron and his team..
15 janvier 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you for taking the time to leave a review. We are delighted you are pleased with your recent work completed by our renewable team. We will make sure we pass on your comments to Aaron and the team. Thank you
Lee Sheriff attended our property today…
Lee Sheriff attended our property today and swiftly resolved a problem that’s been ongoing for over a year. He took the time to understand the issues we’ve been having with our central heating system and identified the issues. Replacing the pump was simple (we’ve been told several times this would be a tricky job due to its location!) and we hope he will be booked into return for the pipework! Many thanks Lee.
13 janvier 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed onto Lee, Many Thanks Hewer FM
Above and beyond!!
No heating or hot water from our fairly new Valient boiler. No pilot light. It turned out to be a faulty sensor.
Steve was brilliant. Quick diagnosis and quick fix.
Top bloke!
10 janvier 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed onto Steve, Many Thanks Hewer FM
Jake visited my home today to complete…
Jake visited my home today to complete some electrical work that needed doing he was polite explained in detail what would be done today and carried this out very well
Cleaned up after himself very happy with the service thank you
9 janvier 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed onto Jake, Many Thanks Hewer FM
Helpful friendly service
We decided to move away from BG services for our annual boiler service and maintenance plan. After various internet searches we thought it would be best to go with a local company.
We’ve seen Hewer’s vans around the area for many years and having received a flyer about the services they offered, opted for their Failsafe Plan.
The engineer was booked for a morning visit. We received a phone call about 20 minutes before his arrival to advise he was on his way. He arrived as estimated and after a quick check on the system set to work on our boiler survey/service. He explained what he was doing and his initial findings. He was very professional, but friendly and helpful with his suggestions for getting the best out of our system.
We feel we’ve made the right choice with our selection and would be very happy to recommend him and Hewer’s to our friends and family.
9 janvier 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you for your excellent feedback. Your review is exactly what we strive to achieve. We are thrilled to hear that you are satisfied with your decision to support a local business that provides great service and a boiler care plan that can give you peace of mind at a fraction of the cost compared to national suppliers. Your feedback is appreciated so thank you for taking the time to share your view.
Great service
Zack W came today to carry out some electrical work. The job was completed in a timely manner.
He was polite, courteous and so nice.
Great service, thank you!
6 janvier 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed onto Zack, Many Thanks Hewer FM
boiler
Hi, on the 27-28/12/24 we had Bailey.B out to change our boiler after reoccurring heating and hot water problems, he ran into some problems with the system pressure and diagnosed these issues quickly and professionally. He replaced the boiler upstairs as well. We are happy to have a warm home again. Many thanks!
28 décembre 2024
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed onto Bailey, Many Thanks Hewer FM
Very reliable company
Very reliable company, good engineer who turns up on time and does a good job.
Only thing that lets them down is that the office never updates my name.
I remarried 5 years ago.
17 décembre 2024
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed onto team, If you would like to email us at info@hewerfm.co.uk with those updates, i will make sure our system is updated with the correct information. Kind Regards Hewer FM
Thank you so much …
Thank you so much Oliver for all your help resolving our heating issues this morning and your professional and friendly approach is also much appreciated.
13 décembre 2024
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed onto Oliver, Many Thanks Hewer FM
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed onto the team, Many Thanks Hewer FM
Nick was really helpful and kind
Nick was really helpful and kind, and explained everything. I'm really pleased with the service. Thank you.
9 décembre 2024
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed onto Nicholas, Many Thanks Hewer FM
Very good service
Matt, the service engineer, arrived on time and performed my heat pump annual service, taking the trouble to explain the system and the checks he performed. I was reassured he was experienced and thoroughly knew what he was he was doing. I will use Hewer for my central heating service in the future.
28 novembre 2024
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed onto Matthew, Many Thanks Hewer FM
Grenville Holdsworth was great
Grenville Holdsworth was great, he fixed my Ideal boiler and showed me how to adjust the pressure, answered all my questions and explained how the radiator valves work too. Very knowledgeable, experienced, efficient and helpful, highly recommend!
28 novembre 2024
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed onto Grenville, Many Thanks Hewer FM
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