Logo de Familypro
Visiter le site web

Familypro Avis 14

•
TrustScore 3 sur 5

3,0

Écrire un avisVisiter le site web
Écrire un avis

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

À propos de l'entreprise

Écrit par l'entreprise

We organize "family" for bargain hunters, subscription lovers, streaming enthusiasts,  AI product fans, so that they could enjoy high quality services from best products with attractive price.

Coordonnées de contact

3,0

Moyen

TrustScore 3 sur 5

14 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
Noté 1 sur 5 étoiles

Brought a Gamma account from FamilyPro which had 0 Credits Left

So i brought a gamma account and when i logged in there was 0 credits. the account said refresh on april 3rd and now its april 3rd and i didnt get extra credits. wasted 4.99 dollars

3 avril 2026
Avis spontané
Logo de Familypro

Réponse : Familypro

Hi there, we are sincerely sorry for the issue with your Gamma credits not refreshing as expected.

Please provide your FamilyPro account email or order ID so we can investigate this immediately. Once verified, we will ensure you receive proper compensation for the inconvenience.

At FamilyPro, we are committed to ensuring every user gets the full value they paid for. Please give our support team a chance to make this right for you.

Noté 1 sur 5 étoiles

I had a very bad experience with…

I had a very bad experience with FamilyPro. I purchased a Cursor Pro account, and after 24 hours they finally provided me with login details — but the account did not work. It kept showing an incorrect password error.

When I contacted support, instead of fixing the issue, they tried to shift the blame onto me. After further discussion, they told me they would give me email access so I could log in using a code. However, after that, they completely stopped responding.

They appear to reply publicly to make it seem like they are legitimate, but in reality, they did not resolve my issue at all. I ended up losing $18 for a non-working Cursor account. I would not recommend this service

28 mars 2026
Avis spontané
Logo de Familypro

Réponse : Familypro

Hi,

We sincerely apologize for the inconvenience you've experienced with FamilyPro. Your feedback is very important to us, and we're truly sorry to hear about the issues you've faced with your Cursor Pro account.

In order to resolve this matter, could you please provide us with your account details, such as the email address associated with your FamilyPro account? We will review the situation immediately and ensure that everything is properly addressed. If the issue is confirmed, we will take the necessary steps to resolve it and ensure you are satisfied.

Again, we deeply apologize for the inconvenience, and we are committed to fixing this for you.

Thank you for bringing this to our attention, and we look forward to resolving this as quickly as possible.

Best regards,
The FamilyPro Team

Noté 4 sur 5 étoiles

Sensaciones agridulces

Sensaciones agridulces, teniendo suscripción de 3 meses a chatgpt compartido a 2 personas me han cerrado dos veces la cuenta (por que ellos no la renovaron) con el consiguiente sacrificio de perder chat de trabajo importantes. De la otra cara el servicio técnico siempre respondió asignando una cuenta nueva y ampliando los días de suscripción hasta que se solucionó la incidencia

22 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Take 30 tokens for not creating an…

The app is full of flaws. Paid $5.99 and Familypro charges 30 tokens for not creating an image (the price should be 15 tokens per image created)!
Unacceptable! I want a refund NOW!

9 décembre 2025
Avis spontané
Logo de Familypro

Réponse : Familypro

Hi there,

Thank you for using Nano Banana.

Please note that different models have different token costs: the Nano Banana model uses 15 tokens, while the Nano Banana Pro model uses 30 tokens. This is why the deductions may vary, and it is part of the normal billing rules.

Regarding the issue you experienced where tokens were deducted even though image generation failed, we have already issued token compensation to make up for this.

If you encounter any other issues while using the service, please feel free to reach out to us at any time. We will promptly follow up and assist you.

Thank you for your understanding and support. We hope you continue to enjoy using Nano Banana!

Best regards,
FamilyPro Team

Noté 2 sur 5 étoiles

Invite already used

I bought a duolingo subscription. However, the invitation was already used. I contacted the support, waiting for an answer. Until now, this has been a waste of time.

7 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Waste of money, time & energy.

Absolute bullshit services, don't bother wasting your time, energy or money.

The services offered do not operate as advertised. I am logged out of my account every single day, I have to login manually every day & then verify my details every day & some days it doesn't even work at all! I have reported it to customer services numerous times but they are unhelpful and dismissive of my concerns plus their english is awful so you might as well talk to a robot or a brick wall.

I'd strongly advise not falling for this scam of a service and pay the full price of the service you require and you'll get that peace of mind.

You get what you pay for, sadly this is one of them scenarios.

4 mars 2025
Avis spontané
Logo de Familypro

Réponse : Familypro

Hi Shubz,

I'm Leni from FamilyPro. Thanks for taking the time to share what happened — hearing the details directly from you really helps.

I know how annoying it must have been to keep getting logged out and going through all those verification steps. That's definitely not the experience we want you to have.

Just to give you some background — since we offer shared access to GPT accounts, the platform does require security verifications from time to time. We built the real-time verification system to simplify things, so you wouldn't have to deal with codes yourself and could just use the service smoothly.

That said, we really want to make things right:

Refund & Free Service
We're ready to process a full refund — no questions asked. Just let us know your preferred contact method, and we'll make sure it's done in 3-5 business days.

We'd also like to offer you 7 days of free service. Whether you decide to give us another shot or not, we want you to know we're genuinely sorry. You can email us directly at familypro.official@gmail.com, and we'll take care of it right away.

Support Improvements
We're already using your experience in our team training — working on making our responses more human, more understanding, and actually helpful.

If anything else comes up, or if you just want to share more thoughts, feel free to reply to this email — I'll personally take care of it.

Thanks again for being so straightforward with us. Your feedback really makes a difference.

Best,
Leni

Noté 4 sur 5 étoiles

Bueno yo compré Crunchyroll como 4…

Bueno yo compré Crunchyroll como 4 veces, la verdad siempre me respondieron y la cuenta me la daban en el momento, el único problema es que al ser cuentas familiares si un miembro no paga entonces ellos cambian la contraseña y el resto del grupo tiene que poner la nueva que ellos mandan, es tedioso esa parte de cambiar contraseñas a cada rato xd pero pues sirve, tmb compré chatgpt solo una vez pero todo bien

12 juillet 2025
Avis spontané
Noté 4 sur 5 étoiles

Took a while to respond, but dealt with the issue professionally.

Update: Thank you for following up on this. I've revised my review to reflect your words and considerations after the fact.

Worked for a while, and now, when I can't access the account, the help desk reads and ignores your chat messages. Pretty disappointed to be honest.

10 juin 2025
Avis spontané
Logo de Familypro

Réponse : Familypro

Hi there,

We’re truly sorry for the frustration you experienced. After receiving your feedback, we immediately reviewed the chat logs and found that your message was indeed missed during a period of high volume. That was our oversight, and we sincerely apologize.

We've reminded our team to ensure this doesn’t happen again. As a token of our apology, we’ve extended your order by 7 days.

If you encounter any further issues, please don’t hesitate to reach out. We're here to help.

Warm regards,
FamilyPro Support Team

Noté 5 sur 5 étoiles

Netflix and Spotify working great! Good support

Bought the Netflix 1 month a few times and the 1-year Spotify from Familypro. The interface was easy to use and it works perfectly just like the regular subscription!

No VPN required to set it up (the customer support is very good; they can help you set everything up). There was an issue with the Spotify plan 3 months in which was very quickly resolved over live chat by layya (who provides great support for everything I've asked, including availability etc).

Was recently offered an upgrade to an individual account due to the issues with the family Spotify even though mine worked after they fixed it. It is a very good service, I would definitely buy it again and recommend my friends to buy this as well!

29 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Good sharing website

AMAZING support, Erica and especially layya are very friendly and very helpful. I bought ChatGPT shared plan but had some issues (my fault) and they replaced the account instantly. I recommend it :)

27 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Ik had een aantal problemen...

Dutch:
Ik liep tegen wat problemen aan met mijn account en nam contact op met FamilyPro. (Erica) 我们的平台是familyPro.io stond direct voor me klaar: helder, supersnel en zonder gedoe loste ze alles perfect op! Mijn account werkt nu weer vlekkeloos. Echt een topservice waar ik enorm blij mee ben. FamilyPro is een absolute aanrader voor iedereen...TOP!

ENG:
I had some problems with my account and contacted FamilyPro. (Erica) 我们的平台是familyPro.io was immediately there for me: clear, super fast and without any hassle, she solved everything perfectly! My account is now working flawlessly again. Really a top service that I am very happy with. FamilyPro is an absolute must for everyone...TOP!

9 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

If you want cheap subscriptions, they are the best!

If you want cheap subscriptions, they are the best!
Just bought 1 year of spotify from them. Very cheap, and worked perfect.
Just take care, as you need to know the internet a bit. Is not for people who doesn't know anything about internet...

17 février 2025
Avis spontané
Noté 5 sur 5 étoiles

A Game-Changer for Streaming! 🚀

I was skeptical about group-buy services at first, but FamilyPro completely changed my mind.
Super easy to set up, no hidden fees, and everything runs smoothly without a hitch. It’s a no-brainer if you want to save money on subscriptions without dealing with any hassle.
Plus, they keep improving the service, which is always a good sign. Highly recommend it! 🚀

3 février 2025
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus