Farmers Avis 

Kids got given a Madd Gear scooter for Christmas and the quality was great and fast delivery. They are very happy with these lots of hours of fun to be had. Highly recommend

On the turnstile it clearly says 2 items for $45 and then you spend all this time mixing and matching only to be told at checkout that it doesn't apply to one of the items.
Why have the product right there then Farmer's. Very dissatisfied.

Terrible takes to long for click and collect I went online and purchased something said it was in stock so thought couple days max??

Nope over a week and still waiting my Temu order from china was faster?

Get it together farmers!

Ordered a Samsung Fridge (SRS6200S) on 26/11/2025 with a delivery date for 03/12/2025.

Worked from home that day to allow delivery to be dropped off, upon nearing 5pm, I called in to see if there was any delays (understanding it was Black Friday). Was then informed that the fridge would be coming only next year due to stock issues, 18/02/2026, close to 3 months from now. I explained that we didn't have a fridge and asked if there was any way to honour the delivery time we have on our invoice, the lady was helpful in trying her best to get it sent for the next week, even with a Mainfreight number with delivery for next week.

Fast forward to next week, called up this morning to check just in case to see the status and once again I'm told, delivery is for the 18/02/2026 due to stock issues. This was getting tiresome and we need a fridge, so I requested a refund. What's then even more frustrating is going back online and discovering, not only is Farmers still selling this same model, but exclaims it's in stock, in multiple locations around Auckland. I've even said to them, I'm happy with a floor model, I just want what we paid for.

This isn't the first time I've had a very frustrating experience with Farmers group, took me 4 months to receive a refund from Stevens for a set of knives a few years back, I would never end up receiving said knives during the online order, only having my money taken, no product (at least this group is consistent?). Now I only worry it's going to take another 4 months to get a refund for this fridge, which was considerably more money.

Do not buy from their online platform - I recommend renting a moving truck, going to Farmers itself, buying what you're after and then wheeling the damn the fridge into the truck yourself to take home. At least this way you actually get what you pay for.

Christmas, and time for loving and giving!!!! NOT at Farmers. DONT buy there Christmas trees!!!!! Our plug stopped working after a week of using and theres no warranty or consideration from them at all.

Absolutely worse customer service. Which is why I cancelled account.

Cancelled my account 11/11/2025, ask for final balance, say it will be emailed in 1-2 days. Get 4 days later on the 15/11/2025 and pay immediately. (Statement is time stamped 13/11/2025).

Two weeks later (27/11/2025), get an email saying can’t close because of out standing balance.

I had a Farrmers insurance policy, I was told today -
‘Oh you have to cancel with insurer’ - wait I signed on 15 years ago with Farmers. No one mentioned this two weeks ago … I don’t even know who the insurer is.

Their CSR response oh well not our problem. Ask to speak to a supervisor - ‘Jayson’ says no point. I say I want to. She says no. I say are you refusing me to speak to a supervisor, she says no.

Cancelled policy with insurer - who is a completely different insurer to the original. Never signed a new policy at all?

Now Farmers said they couldn’t cancel payments because of the insurer. Insurer says they cannot cancel payments because Farmers …. Meanwhile my AAA+ credit rating goes to ‘the dogs’ because of Farmers USELESS SERVICE - APATHETIC TO THE POINT OF BELLIGERENT.

I will never use Farmers again ever. I will tell everyone I know the same. I look forward to watching the eventual demise of this dinosaur company and its absolutely useless customer service.

Order online folks … because abysmal companies like this do not deserve a penny of your money.

Farmers SUCKS.

The owner, Tony Taylor, was very rude to me. I asked him which beauty products were vegan and he could have simple said he wasn't sure. He instead said he hopes they are all tested on animals and that they suffered.

Kate from Albany Westfield Branch (Lingerie) was exceptional.
For starters her customer service, attentiveness and all round personal assistance was so natural and genuine.
Sadly the product I purchased was faulty after first wash having changed colour from a rich ivory to a dirty white when washed with whites on cool 15 min cycle. She'd never come across this before and was so empathetic and helpful escalating to two managers to get a resolve for me.
I've not returned anything in over 30 years with Farmers and she made a potentially daunting request so easy.
I can't rate her more highly - a real credit to Farmers and some!

Re . Women’s Merino wool jumper
Item arrived as advertised ,but after a while realised it had a really bad smell, and whatever I did, did not improve it.
As outside return time they offered to do nothing. Waste of money, poor customer service

I went twice in Farmers St. Luke, i was noticed that the staff are not friendly. costumer service is very poor. what i mean is, if the costumer buy an items, you guys should say a polite words so that next time the costumers will surely back again
I was reffering to staff in Cosmetics sections

I went in to Farmer's Manukau to buy bra's...the service was fantastic..Rajveel looked after me so well..was no effort for her to bring a variety of bra's to try..
Brought two bra's..highly recommend for fitting and kindness..thank you Rajveel

Totally pissed off that I found the exact identical item of perfume at chemist warehouse for 49.99 that was listed at Farmers which I paid for was $102.99fr what a fricking rip-off I don't mind paying an extra 10 or 15 dollars over what chemist warehouse prices are but over 50% marker that's just a fricking robbery I will never ever buy anything from Farmers again

Visited farmers Whakatane, got a some items of clothing. Then headed off to buy a bottle of perfume.
2 ladies behind counter chatting behind counter. Then one asks if I need help as I am smelling some of the perfumes on display. She then say's I will take the bottle of perfume, so you do not walk out of store with it by accident. Then she takes it out of my hand. I am over 50 and I am not going to run out with it. Ladies keep chatting about what she wants to get her partner to buy for her, with her fellow sales assistant. I went and paid for other items but went out without anything from the perfume department. Not a pleasant experience.

My 10 year old absolutely loved the look of this scooter but it was no longer available instore, so when I saw it online at Farmers and it was on sale, I just had to grab it and have it delivered. Delivery was fast and package came well wrapped to keep it safe. No damage to the internal box. Happy with my experience with Farmers online.
Once my son had saved up enough money, we gave it to him. He was so happy with it. He's constantly riding it, you just can't get him off.
The size guide, along with the other photos of the product, helped us know which size best suited him. This scooter is awesome and you can tell it's made with durability in mind. Definitely recommend MADD scooters!

Just made a purchase from the cosmetic counter at Farmers Hastings. Shania the young lady who helped me had excellent customer service skills and knew her products well. She turned one sale into two as my sister was with me, but has no intention of buying. After listening to what Shania had to say she purchased products as well. Thanks Shania

They gave me the wrong item so had to wait another week to get the right one, had to go post the old one back myself and only got a 20 dollar gift card compensation after they offered me a gift set for my wife even though I’m a student 😂

I was struggleing with car seat installation in my car and i didnt recieve any help from head office or support team. But there was nice lady Vineeta in st lukes store in toys section. She helped me very well with patience and i really appreciate. 10/10 for her service.

1 star is being kind.

Click and Collect = 6 day wait but still waiting on my order. Absolutely pile of dog poo.

My online orders from companies in Wellington are packaged, shipped and delivered to my door step in Auckland within 3 working days.

Never again. I'll do my business with another company.

Brought the Madd gear carve flow x scooter and my sons absolutely loves it, solid as and very bright

Do not ever get anything posted from here they take weeks to deliver it’s ridiculous. I could of got items sent from china 3 times over by now