I had a very straightforward claim, over the phone, Fast Cover Travel Insurance told me it all sounded normal and no issues. Upon filing in the paperwork with the same information they rejected my cla... Voir plus
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Fast Travel insurance made the end the end process for our claim easy to understand and manage. Once we got all the required information the review and approval of our claim occurred within 3 days.... Voir plus
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After years of frequent travel and automatically renewing my annual travel policy I decided to explore the market. What a pleasant surprise to come across Fast Cover. I selected a policy that offered... Voir plus
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Our claim was handled efficiently, yet sympathetically. I cannot speak highly enough of the claims staff who I spoke with or communicated with, always taking the time to ask after my daughter by name... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Travel Insurance made simple ✓ Fast & simple quote ✓ Fast & simple purchase ✓ No medical assessments for purchase ✓ A simple PDS. Hooray! ✓ 24/7 fast help ✓ Simple online claims
Coordonnées de contact
Level 11, Castlereagh Street, Martin Place, 2000, Sydney, Australie
- 1300 409 322
- enquiries@fastcover.com.au
- fastcover.com.au
4,3
Excellent
368 avis
A répondu à 57 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I had a very straightforward claim - rejected
I had a very straightforward claim, over the phone, Fast Cover Travel Insurance told me it all sounded normal and no issues. Upon filing in the paperwork with the same information they rejected my claim. I have tried 3 times to get it reviewed. Very dishonest company. Don't be fooled by their replies to customer complaints, they have no compassion.
2 mars 2026
Avis spontané
Réponse : Fast Cover Travel Insurance
Hi Sara, thanks for sharing this. I'm really sorry that you found the claim experience frustrating. We'd like to take another look and see what’s happened and we’re more than happy to walk you through the decision. Please email claims@fastcover.com.au with your policy or claims number and best contact, or call 1300 409 322 (option 3).
We’re here to help.
-Amelie | Fast Cover
Beware sneaky policy terms
Beware policy terms - sneaky
Booked whilst abroad as other insurance ran out and could not renew. Had an incident were baggage was delayed after the time when the insurance should have kicked in and had to argue back and forward and in the end they said the claim for delayed baggage and emergency clothing needed to have $750 spent and there was a $500 excess (who the hell spends over that amount for emergency clothing if delayed 24 hours - its a complete sham of a clause) Have had this situation with Chubb and they have always reimbursed no problems. Beware this sham company
26 janvier 2026
Avis spontané
Réponse : Fast Cover Travel Insurance
Hi Josh, I’m sorry to hear your claim experience hasn’t gone as you expected. We’d like to review your claim again and chat through how the decision was made. Please reach out to claims@fastcover.com.au with your policy or claim number and best contact, or call 1300 409 322 (option 3).
We’ll be happy to help.
-Amelie | Fast Cover
WARNING! DO NOT PURCHASE!
WARNING! DO NOT PURCHASE! Incredibly bad claim process and even worse customer service.
20 mars 2026
Avis spontané
Réponse : Fast Cover Travel Insurance
Hi Jake, thanks for sharing this. I'm really sorry that you found the claim experience frustrating. We'd like to take another look and see what’s happened and we’re more than happy to walk you through the decision. Please email claims@fastcover.com.au with your policy or claims number and best contact, or call 1300 409 322 (option 3).
We’re here to help.
-Amelie | Fast Cover
Customer service excellent steered us…
Customer service excellent steered us towards a good policy that covered multiple trips in a year
12 janvier 2026
Avis spontané
Réponse : Fast Cover Travel Insurance
Hi Mandy
Thanks so much for your feedback. We are really pleased to hear our customer service team was able to help guide you towards a policy that suited your needs and covered multiple trips throughout the year. We truly appreciate you choosing Fast Cover.
Safe travels,
Amelie
Fast Cover Travel Comprehensive Insurance
I used Fast Cover Travel Insurance for my first trip to the US last year and had a very good experience overall. The policy was easy to understand and set up, and everything was handled clearly from the start.
I do have diabetes, so I needed specific medical cover and paid a bit extra for that, but the process was straightforward and transparent, with no confusion about what was or wasn’t covered.
Thankfully I didn’t need to make a claim while travelling, but the peace of mind was there, especially for a longer and more expensive trip like the US. I’d happily use Fast Cover again and would recommend them to others, particularly if you need pre-existing medical cover.
12 août 2025
Avis spontané
Réponse : Fast Cover Travel Insurance
Hi Nick
Thanks so much for sharing your experience. We are really pleased to hear your first trip to the US went well and that you found the policy easy to understand and set up from the start. It is great to know the process for arranging cover for diabetes was clear and transparent, with everything explained upfront. We truly appreciate your recommendation and would be happy to help again on a future trip.
Safe travels,
Amelie
Great product and service
After years of frequent travel and automatically renewing my annual travel policy I decided to explore the market. What a pleasant surprise to come across Fast Cover. I selected a policy that offered comparable cover, with less BS and at a cheaper price. The choice was easy and now I'm covered! Thank you - Dr Tony
1 janvier 2026
Avis spontané
Réponse : Fast Cover Travel Insurance
Hi Dr Tony
Thanks so much for sharing your experience. We are really pleased to hear Fast Cover stood out when you explored your options and that you found a policy that suited your needs at a better price. We appreciate you choosing us and are glad the process made sense from start to finish.
Safe travels,
Amelie
ease of accessibility
Web site was easy to use and when I phoned I was answered promptly by someone I could easily understand. My request was actioned promptly
thank you
16 décembre 2025
Avis spontané
Réponse : Fast Cover Travel Insurance
Hi Leslie
Thanks for your review. We’re glad to hear you found the website easy to use and that our team was quick to answer and help when you called. It’s great to know your request was handled promptly. We appreciate you choosing Fast Cover.
Safe travels
Amelie
Fast efficient service
Fast efficient service, very good value for money
10 décembre 2025
Avis spontané
Réponse : Fast Cover Travel Insurance
Hi Michael
Thanks for your review. We’re glad to hear you found the service fast and efficient, and that the cover felt good value for money. We appreciate you choosing Fast Cover.
Safe travels
Amelie
Very and hassle free
Very and hassle free, covered everything for a reasonable price
11 décembre 2025
Avis spontané
Réponse : Fast Cover Travel Insurance
Hi Tommy
Thanks for your review. We’re glad to hear everything felt easy and hassle free, and that the cover suited your needs at a reasonable price. We appreciate you choosing Fast Cover.
Safe travels
Amelie
Great service
Great service, helpful information and friendly staff, as always. Highly recommend.
5 décembre 2025
Avis spontané
Réponse : Fast Cover Travel Insurance
Hi Marlane
Thanks so much for your lovely feedback. We’re really glad to hear you’ve consistently had great experiences with our team and found the information helpful and the staff friendly. We truly appreciate your recommendation and your ongoing support.
Safe travels
Amelie
Easy to navigate understand and…
Easy to navigate understand and offering great comprehensive cover.
27 novembre 2025
Avis spontané
Available to answer questions
Great to be able to speak to a human being at anytime
and found them quite helpful, so far so good. I just got cruise travel insurance, so the real test in an insurance company is when somebody has to make a claim. Obtaining a policy I felt they were very easy to deal with and had the time to guide you through the process and their pricing was very reasonable.
21 novembre 2025
Avis spontané
Réponse : Fast Cover Travel Insurance
Hi Glynis
Thanks for your thoughtful review. We’re really glad to hear you found it easy to speak with someone whenever you needed and that our team was helpful in guiding you through your cruise cover. It’s great to know the process felt clear and the pricing was reasonable for you.
You’re absolutely right! The real test of any insurance is during a claim, and if you ever need us, our team will be here to support you every step of the way.
Safe travels
Amelie
Great Service and Outcome
Fast Travel insurance made the end the end process for our claim easy to understand and manage. Once we got all the required information the review and approval of our claim occurred within 3 days.
Thanks Fast. We'll use you again for sure.
So nice to have confidence that your travel insurance provider delivers on their policies and commitment.
14 novembre 2025
Avis spontané
Réponse : Fast Cover Travel Insurance
Hi David
Thanks for sharing your experience. We’re really glad to hear the claims process felt clear and manageable for you, and that once everything was submitted, the review and approval were completed so quickly. That’s exactly the kind of support we aim to provide.
We truly appreciate your trust and are grateful to hear you’d choose us again.
Safe travels
Amelie
Hassle free cover
I found Fast Cover really easy to organise insurance , and I needed to add extra days which was no hassle for them and cost hardly a cent more . The price was reasonable .
I’m leaving on my trip tomorrow and I hope I don’t need to make a claim . So I’m not sure how that would go if unfortunately I had to .
So far so good 😊
20 novembre 2025
Avis spontané
Great Travel Insurance
What I find with Fast Cover Travel Insurance is that it is uncomplicated, easy to purchase plus the pricing seems very competitive also. It is possibly my 3rd of 4th time purchasing however it is for total peace of mind as ‘touch wood’ I have not found the necessity to claim.
12 novembre 2025
Avis spontané
Réponse : Fast Cover Travel Insurance
Hi Ange
Thanks for your lovely review. We’re really glad to hear you find Fast Cover uncomplicated, easy to purchase, and competitively priced. It means a lot that you’ve chosen us several times now. We hope all your trips continue to go smoothly!
Safe travels
Amelie
Excellent support from Fast Cover
Following an unfortunate medical emergency in France, treatment for which continued over several months, the professionalism and support of Fastcover was excellent from start to finish.
The email and telephone support from the Emergency Assistance team while we were away was excellent. We felt supported and knew that there was help available should we need it.
Fastcover's review and assessment of our claim was undertaken in a very timely manner. We were advised when the claim would be assessed, and then the company even responded ahead of that timeline.
I should add that throughout the long process, I was fastidious in keeping receipts, recording all medical interventions and associated expenses, and maintaining open and frequent communications with the Emergency Assistance team. I think this probably helped the claims procedure progress swiftly and smoothly.
10 octobre 2025
Avis spontané
Réponse : Fast Cover Travel Insurance
Hi Jo
Thank you for taking the time to share your experience. We’re really sorry to hear about your medical emergency in France, but we’re glad our team could support you throughout such a difficult and lengthy process. It’s great to know the Emergency Assistance team helped you feel supported while overseas, and that the communication and claim assessment were clear and timely.
Your careful record-keeping and consistent communication absolutely make a big difference during complex claims, and we appreciate the effort you put in along the way.
Thank you again for your kind words and your trust in Fast Cover.
Safe travels
Amelie
Easy to choose
Selecting my cover was easy, I had no issues on my trip so thankfully did not have to make any claim
27 octobre 2025
Avis spontané
Réponse : Fast Cover Travel Insurance
Hi Rett
Thanks for your review. We’re glad to hear choosing your cover was easy and that your trip went smoothly without needing to make a claim. We appreciate you choosing Fast Cover for your travel insurance.
Safe travels
Amelie
So helpful and the price was great
7 novembre 2025
Avis spontané
Réponse : Fast Cover Travel Insurance
Hi Judith
Thanks for your review. We’re really glad to hear you found everything helpful and were happy with the price. We appreciate you choosing Fast Cover for your travel insurance.
Safe travels
Amelie
I had delayed luggage issue and an…
I had delayed luggage issue and an airline that was putting me through the ringer. I came back and was so stressed but Fastcover was really great to deal with. They even sent me a reminder to make sure to lodge before my claim period covered and it was a very easy way to claim online.
8 octobre 2025
Avis spontané
Réponse : Fast Cover Travel Insurance
Hi Em
Thanks for sharing your experience. We’re sorry to hear about the trouble with your luggage but really glad our team could make things a bit easier for you. It’s great to know the reminders and online claim process helped take some stress out of the situation. We appreciate your trust in Fast Cover.
Safe travels
Amelie
Easy to understand and work with
Easy to understand and work with. Coverage is reasonable, even with existing conditions disclosed. Adding destinations to an existing policy is simple and affordable.
9 octobre 2025
Avis spontané
Réponse : Fast Cover Travel Insurance
Hi Olivia
Thanks for your review. We’re glad to hear you found the cover easy to understand and work with, and that adding destinations to your policy was simple and affordable. It’s great to know the policy suited your needs.
Safe travels
Amelie
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