Love Fat Face; good quality, well made clothes. I mostly use online ordering which is fairly hassle free with easy returns.
L'entreprise a répondu

73 Sycamore Road, HP6 5EQ Amersham, Buckinghamshire, GB
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Love Fat Face; good quality, well made clothes. I mostly use online ordering which is fairly hassle free with easy returns.
L'entreprise a répondu
Fatface is my favourite shop. My nearest store is at Amersham and I can always find something I didn’t know I needed! The staff are always friendly. My only regret is that you don’t sell the childr... Voir plus
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I couldn't find a gift for a newborn grandchild in my local store, helpful staff advised to check the online store. I found just what I wanted, ordered it and received an instant confirmation. Email... Voir plus
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Shopping at FatFace instore or online is very easy. The stores are always well presented. I really appreciate seeing the clothing on two different shape/size women online as it really helps to see wha... Voir plus
L'entreprise a répondu
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
73 Sycamore Road, HP6 5EQ, Amersham, Buckinghamshire, Royaume-Uni
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Love Fat Face; good quality, well made clothes. I mostly use online ordering which is fairly hassle free with easy returns.

Réponse de FatFace - AMERSHAM
Staff were very helpful when I returned items and refund came quickly . I was pleased to find the correct size in shop at a lower price which was nice.

Réponse de FatFace - AMERSHAM
Ordered an item in store, 19th, to be delivered on Fri 21st: there was no communication from the company to say item has been delayed! I had to contact the store who then asked for me to ring Cust Svs. They informed me that item has been delayed & unsure when it’ll be delivered. She said I have to return to the store for a refund. I then go to the store & they said cust Svs should have managed the refund. I said I’m not going BACK home to call cust Svs for a refund. I said you have the receipt - order was paid for in store so refund should be actioned here. I finally received the refund! It’s ridiculous!

Réponse de FatFace - AMERSHAM
Fatface is my favourite shop. My nearest store is at Amersham and I can always find something I didn’t know I needed! The staff are always friendly. My only regret is that you don’t sell the children’s range now. I have bought some great clothes for my grandchildren in the past.

Réponse de FatFace - AMERSHAM
Visited to collect my order. Quick delivery of my order click + collect. Great 😊

Réponse de FatFace - AMERSHAM
Very helpful shop assistance for my collect in store order

Réponse de FatFace - AMERSHAM
Customer services and process is ridiculous.
Buy an item for collection in store. Item goes on sale before you collect it and you cannot get a refund an repurchase it as anything on line refunded must go back to delivery depot. Carbon waste and also poor customer services. Why should I pay £21 more to keep an item others can get cheaper. In addition, I used carbon to travel to the store to collect. Long term customer of Fatface and I am really put off now,

Réponse de FatFace - AMERSHAM
Excellent Service. Items arrived for collection in store within the expected time frame. I was unable to collect one package in time due to the heat wave and so I called the store. They put a message on my parcel allowed me to collect it a couple of days late. Very compassionate. This was the Amersham Store. Thank you!

Réponse de FatFace - AMERSHAM
I ordered some sale iems on line and collected the in store a couple of days later. Very efficienf and friendly staff.
Ver satisfied.

Réponse de FatFace - AMERSHAM
Clothes are of high quality and FatFace always deliver.
The staff are always polite and helpful.

Réponse de FatFace - AMERSHAM
The online ordering service is good.
The returns to my local Fat Face shop in Amersham were so easy with the help of the wonderful staff.
Makes me not worry about the sometimes ‘hassle’ of ordering and returning online goods.

Réponse de FatFace - AMERSHAM
Lovely easy to wear styles.
Easy to order
Friendly customer service

Réponse de FatFace - AMERSHAM
Lovely, lovely clothes at Fat Face and always good quality. Yes expensive but you do get what you pay for.

Réponse de FatFace - AMERSHAM
Easy to order and collect. Staff were friendly and helpful. A fuss-free experience

Réponse de FatFace - AMERSHAM
Had a very nice experience in the Amersham branch earlier, an employee named Millie was very welcoming and positively chatty. Will be visiting again soon!

Réponse de FatFace - AMERSHAM

Réponse de FatFace - AMERSHAM
Easy ordering and collection from store, great quality leggings and lovely storage bag

Réponse de FatFace - AMERSHAM
Excellently made products collected in store. Updates on delivery.

Réponse de FatFace - AMERSHAM
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