Always friendly staff, very helpful, lovely dresses. One of my favourite shops. If you cannot find your size the staff always offer to look in the back for you or will order the item for you, I like t... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement11/13 Eastgate Street, CH1 1LG Chester, Cheshire, GB
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Lisez les avis des autres
Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, w... Voir plus
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Visited Chester store as I was looking for a black top for a funeral. Staff were friendly and polite, but not pushy. I purchased the Betty top in black, which worked perfectly with the skirt I wore.... Voir plus
L'entreprise a répondu
Had a fabulous time at chester fatface getting styled and advice on clothes and colours from the wonderful Debbie. She was amazing and so lovely I felt like a new person! The stylist appointments... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Boutique d'accessoires de mode
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, Royaume-Uni
- 01244 311486
4,9
Excellent
262 avis
Demande des avis aux clients
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Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
When I paid for my top on 6th April I…
When I paid for my top on 6th April I was told if I gave my date of birth I would be sent discount vouchers on my birthday which is 9 April…
I have not received any vouchers ! WHY ?
was I conned ?!
5 avril 2023
Réponse de FatFace - CHESTER 2
Hello,
Thank you for taking the time to leave your review. I am sorry to hear that this has happened, however I can see that your birthday was entered as August - so this will be why you haven't received a birthday code.
I have now amended this, and you will receive your Birthday email shortly.
Thank you, LE
Great choice of clothes!
16 avril 2023
Réponse de FatFace - CHESTER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Chester store staff friendly but efficient..Will revisit next time in Chester .
Visited Chester store to purchase Arden ankle boots in the sale. Did not have my size to try but the staff could not have been more helpful..making sure they were still in stock online and giving me the product code so could order them quickly. Very quick delivery and I'm not disappointed..the boots are excellent quality would definitely recommend.
13 avril 2023
Réponse de FatFace - CHESTER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Réponse de FatFace - CHESTER 2
Hi Teresa,
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our service :).
Have a lovely day!
Take care, SK
Online ordering simple & fast delivery…
Online ordering simple & fast delivery into store , always helpful and friendly staff.
23 mars 2023
Réponse de FatFace - CHESTER 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great staff
Great staff, always say hello when I call in (again) always tidy and helpful, thanks .
3 février 2023
Réponse de FatFace - CHESTER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Very friendly staff and really helpful…
Very friendly staff and really helpful ,well laid out shop
1 mars 2023
Réponse de FatFace - CHESTER 2
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Chester store.
Take care, JB
Réponse de FatFace - CHESTER 2
Good afternoon, Grace
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Chester store.
Take care, JB
Réponse de FatFace - CHESTER 2
Hi Jean, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Chester Fat Face
The staff at Chester Fat Face are incredibly helpful. Nothing is too much trouble for them and their lovely smiles brightened my day!
14 janvier 2023
Réponse de FatFace - CHESTER 2
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
fatface shopping
good quality service by a charming young and polite girl on the checkout her name was sophie
8 janvier 2023
Avis spontané
Réponse de FatFace - CHESTER 2
✌🎉🙌 THIS is what we love to hear. So thrilled to hear that you had such a pleasant experience in store. Your lovely comments will be fed back to Sophie and our dream team in Chester :) - RS
Réponse de FatFace - CHESTER 2
Good afternoon, Clare
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Chester store.
Take care, JB
Thank you Fatface for being a brilliant…
Thank you Fatface for being a brilliant customer friendly company.
13 décembre 2022
Avis spontané
Réponse de FatFace - CHESTER 2
Good afternoon, Lucia
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Chester store.
Take care, JB
Bought a fairisle sweater online which…
Bought a fairisle sweater online which was too small, took it to Chester store swap and they where very helpful nothing was too much trouble
27 novembre 2022
Réponse de FatFace - CHESTER 2
Hello Rob,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Satisfied customer
Purchased items online but returned to my local store as they were too big. Prompt delivery and excellent customer service in store.
12 novembre 2022
Réponse de FatFace - CHESTER 2
Hi Sally,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Réponse de FatFace - CHESTER 2
Thank you for this amazing review. We are thrilled to hear that you received the level of service that we adhere to and we hope you love your new items! - RS
Returned a pair of Boots to Chester…
Returned a pair of Boots to Chester Fatface store as the fit was not quite right and therefore uncomfortable.
Once home I reviewed my on-line banking and rather than have a refund, I had been charged for the Boots. I telephoned the shop and was advised due to data protection I had to return to the store to sort out a refund. I then had to travel back to Chester, 30 minutes away, pay for parking and return to the store. I had no apology from the shop assistant or the Manager for the great inconvenience and cost that I had to incur, the staff stating it was human error! Terrible service.
14 novembre 2022
Réponse de FatFace - CHESTER 2
Hi there. I am deeply sorry for the inconvenience caused following your trip into store. We have sent this information over to the appropriate team for a follow up and we will be in touch with you soon - RS
I haven’t received my parcel yet had…
I haven’t received my parcel yet had email from Evri to say they had it on 8 November but still haven’t received it
8 novembre 2022
Réponse de FatFace - CHESTER 2
Hi there, thank you for taking the time to leave your review. I can see that you haven't contacted us in regards to this query, so I have just sent you an email to resolve this for you. Thank you, LE
Amazing quality mens clothing
Amazing quality mens clothing, great fit every time! I'll be a customer for life
20 octobre 2022
Réponse de FatFace - CHESTER 2
Hi Steve
Thank you for taking the time to leave us your review.
This is what we like to hear, your lovely feedback is most welcome!
Have a good afternoon! TG
The customer service we received was…
The customer service we received was excellent.
I sought advice about the size of a jumper I was trying on and was given an honest opinion and advice on how the jumper should be worn.
1 novembre 2022
Réponse de FatFace - CHESTER 2
Thank you for your 5* review!
It's great to hear you were happy with your recent instore shopping experience!
Have a lovely afternoon! TG
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