Twice purchased jeans at shop. On both occasions I found the staff to be exceptionally helpful and efficient. On both occasions the staff members went out of their way to help me find the products t... Voir plus
Établissement
Changer d'établissementShop UR107 The Mall, BS34 5UP Cribbs�Causeway, Gloucestershire, GB
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Lisez les avis des autres
Overall good I got confusing emails on the day I was due to collect my order, one saying it would take a few more days then another saying it was in the shop. However staff in shop are great and I l... Voir plus
Wow amazing service by Emma and the team at Cribbs. She was exceptional, finding numerous different sizes & styles with sooooo much patience. Came away with a new exciting summer wardrobe. Such a bril... Voir plus
L'entreprise a répondu
I bought an embroidery top online. There was no first notification but I received a reminder which was marked as the second notification via email to collect the parcel. When I arrived to fat face... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Shop UR107 The Mall, BS34 5UP, Cribbs�Causeway, Gloucestershire, Royaume-Uni
- 01179 500638
4,8
Excellent
231 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Quick and easy online ordering
I found it easy to order online and choose a convenient store pick up date.
I was kept up to date on the progress of my order.
It was quick and efficient when I picked up my parcel. The item is perfect.
15 mars 2026
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love the style of the dress bought last…
Love the style of the dress bought last year in the two colours.and now bought this seasons dresses in both colours very flattering on .
30 janvier 2026
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great online service
Great online service, easy to navigate, regular updates regarding ordered clothing.
In store service is straight forward and friendly.
19 janvier 2026
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My shopping experience with Fatface
I had a very positive shopping experience with Fatface. Quick online communication and preparation of item, a pair of slippers, to be collected. The slippers were a good fit and corresponded to the product description.
19 janvier 2026
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great shopping experience
They have a very customer service instore and online. Always friendly and helpful.
4 janvier 2026
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered very easily and picked up from…
Ordered very easily and picked up from store! Took back the following day items that were not suitable and refunded without any fuss! Assistant was very helpful and pleasant!
4 janvier 2026
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fat Face Cribbs Causeway
Fat Face Cribbs Causeway has a great in store selection of their clothing ranges, both male and female. They accept online orders for collection, and this is a useful service I've used a number of times. The staff are always friendly and helpful. I'd recommend shopping there.
3 janvier 2026
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I had the item delivered to the store
I had the item delivered to the store. Communication was good. It arrived a day later than expected but all was resolved quickly
11 décembre 2025
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Customer Service
The staff in the store are always friendly, pleasant and polite. If for any reason you have to ring Customer Service the phones are answered quickly and again always friendly and politely.
13 décembre 2025
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I bought an embroidery top online
I bought an embroidery top online. There was no first notification but I received a reminder which was marked as the second notification via email to collect the parcel.
When I arrived to fat face in cribbs cause Bristol for collecting, I was told that the parcel was not there.
So I came down to NEXT at cribs, where the parcel was found.
Awful service of notification. There was no option to collect the parcel from NEXT in Yate which could have been more convenient for me.
7 décembre 2025
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello,
Thank you for your review.
Upon investigating your order, we can see that you did indeed select for your order to be collected from NEXT and not a FatFace store,
Thank you, LE
Easy ordering
Easy ordering. Lovely snood bought for a friend who does lots of dog walking. She was thrilled with it.
Staff at click & collect store always friendly & helpful
4 décembre 2025
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Perfect Seahorse Jumper
Ordered blue seahorse jumper online to be picked up in store. Quick delivery to store and h and friendly staff. Jumper is gorgeous
5 septembre 2025
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent customer service
Excellent customer service: I picked up my order from the Cribbs Causeway store and the person who served me was delightful, finding my order very efficiently, and being friendly and helpful, making the experience a joy. The socks look great too! THANK YOU.
20 août 2025
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful and pleasant staff nothing…
Very helpful and pleasant staff nothing to much trouble thank you
11 août 2025
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fabulous dress
Fabulous dress. Perfect fit and great quality Delivered for collection quickly
15 août 2025
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Goods arriving in good time ….
31 juillet 2025
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great experience at FatFace
Incredibly helpful staff, who cannot do enough to help. Great product knowledge and customer service. Great store, well stocked, clean and tidy.
6 août 2025
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service from ordering to receipt…
Great service from ordering to receipt and returns.
Great quality clothing with accurate sizing and stylish designs. Very friendly and helpful retail staff. Highly recommend.
31 juillet 2025
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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