Overall good I got confusing emails on the day I was due to collect my order, one saying it would take a few more days then another saying it was in the shop. However staff in shop are great and I l... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementShop UR107 The Mall, BS34 5UP Cribbs�Causeway, Gloucestershire, GB
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Lisez les avis des autres
Twice purchased jeans at shop. On both occasions I found the staff to be exceptionally helpful and efficient. On both occasions the staff members went out of their way to help me find the products t... Voir plus
L'entreprise a répondu
Very easy ordering process and store collection was very quick and easy. I guessed the size wrong so I will now check out the exchange process
L'entreprise a répondu
I bought an embroidery top online. There was no first notification but I received a reminder which was marked as the second notification via email to collect the parcel. When I arrived to fat face... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Shop UR107 The Mall, BS34 5UP, Cribbs�Causeway, Gloucestershire, Royaume-Uni
- 01179 500638
4,8
Excellent
233 avis
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Great experience at FatFace
Incredibly helpful staff, who cannot do enough to help. Great product knowledge and customer service. Great store, well stocked, clean and tidy.
6 août 2025
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service from ordering to receipt…
Great service from ordering to receipt and returns.
Great quality clothing with accurate sizing and stylish designs. Very friendly and helpful retail staff. Highly recommend.
31 juillet 2025
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered online and collected from store…
Ordered online and collected from store the following day. Happy with purchase. Staff friendly and helpful.
20 mai 2025
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Beautiful clothing
Beautiful clothing. Great choice and beautifully made. Friendly and helpful staff
16 mai 2025
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordering online with ease
From start to finish, ordering and collection of item was with ease. Collection from local Next shop with ready in seconds. Will order online again when out of stock in the shop.
11 mai 2025
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Amazing customer service - above and beyond
Jess, manager at the Cribbs Causeway branch in Bristol, and her team were amazing.
I'm do not enjoy shopping, it's can be very stressful for me. But I have a wedding / holiday coming up and I needed to buy a couple things. My partner rang the store ahead of time for me and asked Jess to keep a dress aside for me, she was really understanding and didn't hesitate to help. Once I arrived in store her team were well informed and immediately helped me out. Thanks to everyone involved!
28 avril 2025
Avis spontané
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Nice quality products which are a good fit
Nice quality shorts which are a good fit. Fast delivery and well packed. Should last years. Have 4 pairs in different colours now and they look smart. Always good quality from Fat Face. Wife bought a beautiful pair of Culotte's in the shop on the same day.
26 avril 2025
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Colorful Edition
As soon as I saw this dress it was just one of those had to haves…
Lovely colours that go with everything, great length. Smashing material.
23 avril 2025
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely jumper
Ordered online to collect in store which was available to pick up quickly.
Lovely jumper. Sizing is generous so ordered down a size which fitted perfectly. Have ordered another in different colour.
21 mars 2025
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
I would like to say a very big thank to…
I would like to say a very big thank to sales assistant Steph at Cribbs Causeway in Bristol. This is not the first time she has helped me. She spent time with me and helped me select a few items from the many I tried. I was offered honest advice and given a much needed confidence boost. The clothes were the usual high quality from Fat Face.
18 février 2025
Réponse de FatFace - CRIBBS CAUSEWAY 2
Good morning Joanne
Thank you for taking the time to leave your shining review after visiting our store. It sounds like Steph really went above and beyond and you had a wonderful time.
I will make sure that this is passed to Steph, and we look forward to welcoming you back soon.
Take care, LE
Very pleased!
I ordered my jacket online. It was out of stock, but I continued to check, and eventually it was back for sale. It was easy to order and I chose click and collect for my delivery. It was in my local store in 3 days. I am very pleased with my purchase!
17 février 2025
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great sight for ordering clothes
Had a great experience from ordering to collection.
19 décembre 2024
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very friendly and helpful staff
Very friendly and helpful staff.
Good quality clothes.
It seems that pyjamas and socks are what people want at this time of year. 1st time I went to the shop there was very little stock...had to return..good job we don't live miles away.
20 décembre 2024
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very good in store experience
Nice layout and changing rooms. Good choice of clothes and sizes. Very helpful and friendly staff.
18 novembre 2024
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Order accepted online but item said to be delivered but hadn't
I specifically ordered online to make sure that the items I wanted were available. So, although my order showed as 3 parcels being delivered to the store ( for me and the staff) only 2 could be found. The staff were helpful in that they spent a long time looking for the parcel and seeing if they had the item or could order it online but neither of these were possible.
9 novembre 2024
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello there,
Thank you for taking the time to leave your review.
I am sorry that your experience wasn't a positive one. This is disappointing to hear.
Please be assured your comments and feedback will be passed to the relevant team.
Thank you, LE
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello Caroline,
Thank you for taking the time to leave your review.
I am sorry to hear that your order hasn't arrived yet. This isn't what we like to hear. Please email fatfacereviews@mail.fatface.com - a member of our friendly team will be there to help. Thank you, LE
Very happy customer
This is one of many orders I have placed we your company. I was initially impressed with the ease of ordering & the quality of the first items I purchased. I have since then ordered twice and on both occasions you have not reduced the quality of clothing, well done and thank you 👍
3 novembre 2024
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello Shawn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality items
Great quality items. Easy to order on line, collection from store was great and so were returns in store.
13 octobre 2024
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello Mike
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Thank you Louise
Louise made a potentially stressful Chrismas shopping trip so fun. She was reassuring and sizes and very understanding and what people might like. She knew the products, carried things and nothing was too much trouble. Thank you. X
13 octobre 2024
Avis spontané
Réponse de FatFace - CRIBBS CAUSEWAY 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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