Went into the Dartmouth store for some shorts for bed, and for lounging outside on holiday. I would like to say a big thank you to Di, one of the assistants, she was exceptionally helpful. I took so... Voir plus
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Lisez les avis des autres
I love FatFace, have done for years. Great clothes and the staff are always friendly and helpful. Dartmouth FatFace is no exception. Was served by Letitia today and she was extremely helpful, warm... Voir plus
L'entreprise a répondu
Jules was so helpful and welcoming. Fatface no longer does kids clothes (a real shame!) so she helped me find size 6 clothes for my daughter to try- going through the whole shop and giving advice abou... Voir plus
L'entreprise a répondu
Maria and Debbie made today’s shopping experience in Dartmouth really enjoyable. They knew their stock, the different colours available for different styles, showed us different options, knew what’s j... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
12 The Quay, TQ6 9PS, Dartmouth, Devon, Royaume-Uni
- 01803 834761
4,7
Excellent
85 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fatface sweatshirt
Good communication and easy to manage. I picked up my order from my local Fatface shop in Dartmouth, the staff were helpful and friendly. It was all very quick and easy.
4 février 2025
Réponse de FatFace - DARTMOUTH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff are always friendly and helpful
Staff are always friendly and helpful. Buying online and collecting from store is very easy. And if you need to return no problem.
23 novembre 2024
Réponse de FatFace - DARTMOUTH
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - DARTMOUTH
Hello Caroline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Above and Beyond
This is to thank Debbie at the Dartmouth store who went above and beyond in finding something for me in the stock room , at her suggestion . Trousers I was looking for were no where to be seen , shorts everywhere , but after a quick explanation of what I was after , Debbie said she thought a pair might be in the back store ! 5 mins later out she comes with the exact item in the perfect size fit , amazing !
She could have played dumb and brushed me off , but this is exactly why we need sales girls like Debbie , they make you come back to shop more !! Thaaaankyou Debbie you are an
amazing asset to the Fat face organisation 👌thaaankyou Raffaele
6 juillet 2024
Avis spontané
Réponse de FatFace - DARTMOUTH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Réponse de FatFace - DARTMOUTH
Hi there,
Thank you for taking the time to leave your 5* review.
Thank you for being a loyal Fat Face customer! We look forward to welcoming you back soon.
Take care.- GM
Friendly staff@
Always been a good clothes shop with friendly staff and nice shorts etc!
Noticing some things made in China now though!
Don't really agree with slave labour, would rather pay more for product made in Europe!!
1 juin 2024
Réponse de FatFace - DARTMOUTH
Hello Robin
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
If you would like to read more on our sustainability promise, you can do so here https://www.fatface.com/sustainability
Take care, LE
Friendly staff in the Dartmouth
Friendly staff in the Dartmouth branch. Very helpful.
13 juin 2024
Avis spontané
Réponse de FatFace - DARTMOUTH
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a great visit to our Dartmouth store and that you found the crew there to be so friendly. I hope you continue to have a great shopping experience with us.
All the best, MM
Fantastic
Wow what fantastic service we received here today from a lady called Maria! She was so friendly and really went out of way to make us feel welcome and make sure we had everything we needed! The store was very well presented and we were very pleased with our purchases! Having worked in retail for a while I was blown away by the fantastic service which is very hard to come by these days!
11 mai 2024
Avis spontané
Réponse de FatFace - DARTMOUTH
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Dartmouth store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Visited the store today 7th may 2024
Visited the store today 7th may 2024. And will not be returning again. Very disappointed with the service I received this morning. Went in around 10am to pick a dress for my daughter, the size I needed was not on the rack so I went to ask the lady who was working at the time for assistance, the lady was on her phone, I asked politely for assistance and she completely ignored me. I visit this store regularly and I have never received this type of service before. Staff are normally happy and eager to assist. I’m sure she may be new, but I do not think customer service is her strong point.
7 mai 2024
Avis spontané
Réponse de FatFace - DARTMOUTH
Hi there,
Thank you for taking the time to leave us your review.
I am sorry to hear of this experience instore. We apologise for any disappointment or inconvenience caused.
We will be sure to pass your feedback on for review.
Take care. -GM
Réponse de FatFace - DARTMOUTH
Hi there,
Thank you for taking the time to leave your 5* review.
We are so happy to hear you love your items, and had a great experience instore. We look forward to welcoming you back!
Take care. -GM
Personal shopping in Dartmouth
Maria and Debbie made today’s shopping experience in Dartmouth really enjoyable. They knew their stock, the different colours available for different styles, showed us different options, knew what’s just available online and we now know there’s even a tall option online :). Personal service from both ladies. An enjoyable way to shop. Thank you
10 avril 2024
Avis spontané
Réponse de FatFace - DARTMOUTH
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Friendly staff
I shop here regularly and the staff are always so lovely and helpful, always a good selection of clothes. One of my favourite shops in Dartmouth.
3 mars 2024
Avis spontané
Réponse de FatFace - DARTMOUTH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Réponse de FatFace - DARTMOUTH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Réponse de FatFace - DARTMOUTH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Our order was delivered on time
17 janvier 2024
Réponse de FatFace - DARTMOUTH
Hello,
Thank you for taking the time to leave a review.
We are pleased to hear you received your order on time.
We hope you love your items!
Take care. -GM
Very helpful staff
16 janvier 2024
Réponse de FatFace - DARTMOUTH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Réponse de FatFace - DARTMOUTH
Hi Jenny
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Great service and fab fitting jumper 👌 🥰
11 décembre 2023
Réponse de FatFace - DARTMOUTH
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Dartmouth store to offer great service and that you have found a great jumper. I will be sure to pass on your lovely comments to the team and I hope you continue to love our products as much as we do.
Take care, MM
Very quick and efficient service
Very quick and efficient service, I used click and collect service. Also had to send one item back for exchange as too big, this was easy and the shop assistants were helpful and I would order online from fat face again.
27 novembre 2023
Réponse de FatFace - DARTMOUTH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly, helpful staff
The staff are always friendly and cheerful without being pushy. Debs was particularly helpful and patient and found me a pair of black jeans that fitted me, thank you Debs 🙂
28 octobre 2023
Avis spontané
Réponse de FatFace - DARTMOUTH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
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