I have shopped at FatFace now since 2014 at there shops and online and just love the quality of there goods and styles of there clothes, the staff at there Exeter shop are so friendly and helpful, pri... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... Voir plus
L'entreprise a répondu
There's so much I love about FatFace: the quality of the clothes, the style, and the colours/patterns. But, most importantly, the customer service is consistently good. The team is warm and welcoming,... Voir plus
L'entreprise a répondu
Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Boutique d'accessoires de mode
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, Royaume-Uni
- 01392 982018
4,8
Excellent
302 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I ordered a product for click and…
I ordered a product for click and collect but did not get a confirmation email to collect, so my order was cancelled and refunded, after a few phone calls to Customer services and the store, they were able to locate my parcel. Thank you
15 novembre 2023
Réponse de FatFace - EXETER 2
Hello there,
Thank you for your review.
I am sorry to hear that this has happened, however I have taken a look at our system and I can confirm that all emails were sent to your email address on your order.
I can see that you have been in touch with us with us on the phone today, and we have advised you on next steps.
Take care, LE
I'm still waiting
I'm still waiting, I've never known such slow shipping. Each time I've ordered from you, its been the slowest I've known.
Why so long??
18 novembre 2023
Réponse de FatFace - EXETER 2
Hello Emma
Thank you for your review.
I am so sorry to hear that you are waiting for your order.
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com and we can look into this further for you.
EP
Love shopping in store and online at…
Love shopping in store and online at fat face always a good experience, friendly knowledgeable staff, great clothing and accessories and good value for money.
13 novembre 2023
Réponse de FatFace - EXETER 2
Hello Beverley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick and easy to order.
12 novembre 2023
Réponse de FatFace - EXETER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The extremely helpful assistant
7 novembre 2023
Réponse de FatFace - EXETER 2
Good Afternoon,
Thank you for taking the time to leave us a review.
I am happy to hear you had a positive experience with one of our store assistants! I will make sure this feedback is passed on!
Kind Regards, JW
Réponse de FatFace - EXETER 2
Good afternoon, Kathy.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Exeter store.
Take care, JB
Friendly staff and quick process :)
2 novembre 2023
Réponse de FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
ep
Beautiful quality as always
I wanted to say that it was due to great customer service from one of the ladies at Exeter branch. I'd gone in and saw the skirt I liked but was in a rush, so I returned but the sale was over and no skirt . However, the staff member told me its available online still and 3 days later it was delivered. All due to her genuinely saying, can I help you ? when she saw me walking twice round the shop. Don't know the ladies name unfortunately but all praise for her attention.
1 novembre 2023
Réponse de FatFace - EXETER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent product & customer service
Quick delivery, and lovely clothes. I returned some items, and the refund process was very straightforward and I was refunded promptly. Thank you FatFace, you have a new loyal customer.
31 octobre 2023
Réponse de FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Réponse de FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Fantastic as always
Fantastic as always, love all the clothes including for my little boy ❤️
23 octobre 2023
Réponse de FatFace - EXETER 2
Hello Bryony
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff
Helpful staff, no problem exchanging what I had ordered in the wrong size
21 octobre 2023
Réponse de FatFace - EXETER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
I normally love FatFace but!!!
I normally love FatFace but I was highly disappointed in the service I received on Monday in Exeter. I wanted to purchase some sale items, I had to change up some love to shop vouchers. I asked the sales assistant if I could put the items aside for about 5- 10 minutes and she said no we can’t put back sale items. So I had to purchase the items by card and then once the vouchers had come through about 10 minutes later I had to return to the store, return the items and re-purchase them using the vouchers. Now I am out of pocket £72 until the refund has come back onto my card which can take 10 working days.
Such an unnecessary process. My local store always hold sale items for me so I can exchange vouchers. There was only one dress in the store or I might not of worried otherwise. But for the sake of holding the items for 10 minutes would haves saved a lot of hassle. Thanks a lot, NOT.
23 octobre 2023
Avis spontané
Réponse de FatFace - EXETER 2
Hi there,
Thank you for taking time to leave your review.
I'm sorry to hear this. I will certainly pass your feedback onto our relevant department and store management.
Take care,
-SK
Love this bag
Early delivery, worth every penny. Love this bag. Beautiful green, ample room inside with useful pocket and a hidden gem of an outside side zipped pocket.
15 octobre 2023
Réponse de FatFace - EXETER 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Réponse de FatFace - EXETER 2
Good afternoon, Kim
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Exeter store.
Take care, JB
I couldn't get this in store but when…
I couldn't get this in store but when it arrived I was pleasantly surprised now I can't wait to wear it well done yet again fatface
9 septembre 2023
Réponse de FatFace - EXETER 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - SK
The best clothing brand!
Absolutely love this company! The majority of my wardrobe is from here. The clothes are such excellent quality and I feel you really get good value for money. Always had good experiences ordering online and shopping in store.
7 septembre 2023
Réponse de FatFace - EXETER 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
I needed to return two pairs of…
I needed to return two pairs of trousers bought online. The replacements (short rather than regular) arrived quickly. Daphne in the Exeter Storewashugelyhelpful organising everything
2 septembre 2023
Réponse de FatFace - EXETER 2
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! It's lovely to hear such positive feedback about our store crew, too! Have a wonderful day - LB
Shoping
The fat shop in Exeter the staff are friendly & welcoming & helpful I just brought a top there this afternoon the quality of the clothes are outstanding
13 septembre 2023
Avis spontané
Réponse de FatFace - EXETER 2
Hello Natalie
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Exeter store - this is great to hear. Take care, LE
Ordered on line came very quick
31 août 2023
Réponse de FatFace - EXETER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
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