The assistants were so helpful and gave me really good advice. I was so disappointed to learn that the shop is closing permanently on 20 June - a real loss to the town.
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Lisez les avis des autres
Ordered 2 items to be delivered to store on Wednesday 11th December, email received to say that delivery was running late. Contacted by customer services on Thursday 12th December after sending a mes... Voir plus
L'entreprise a répondu
Very polite and friendly staff who are willing to go the extra mile to be helpful. Good selection of stock which is very well displayed. I am always happy with the quality of the items I've purchased.... Voir plus
L'entreprise a répondu
Have been using this store for many years and it continues to deliver. The staff are friendly and very helpful. Nothing is too much trouble and will always check their stock room if you are unable to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
118 Bancroft, SG5 1LS, Hitchin, Hertfordshire, Royaume-Uni
- 01462 423162
4,6
Excellent
103 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Friendly and helpful staff which made…
Friendly and helpful staff which made the experience a really good one
23 octobre 2023
Réponse de FatFace - HITCHIN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Great clothes.
17 octobre 2023
Réponse de FatFace - HITCHIN
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Réponse de FatFace - HITCHIN
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Wonderful!
The collection Fatface have this season is wonderful. Lovely colours and fabrics. Love love Fatface! The staff in the Hitchin store are really helpful and always happy to chat. So lucky to have a store in our town.
26 septembre 2023
Réponse de FatFace - HITCHIN
Hi Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
Very helpful and friendly staff. I had ordered two pairs of wellies by mistake but it was no problem and I was refunded straight away.
22 septembre 2023
Réponse de FatFace - HITCHIN
Hi Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
5-7 working days for delivery on online orders is too long
Whenever you order online to pick up from the shop it takes a week to arrive. Most shops deliver in a few days, or even the following day if you order early enough.
14 septembre 2023
Réponse de FatFace - HITCHIN
Hi Mary-Jane, thank you for taking the time to review. We're sorry about the delivery timeframe on our click and collect orders - our C&C service is still fairly new, and we do hope to improve it over time. I hope that you love your new shirt now that it has arrived! Take care, CD
The staff are excellent
The staff are excellent, very helpful and polite. I wish the store was much bigger and so able to stock a lot more items, for both ladies and children.
22 août 2023
Réponse de FatFace - HITCHIN
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Réponse de FatFace - HITCHIN
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Click amd collect needs a tweek
I like fat face and I like clothes.
I really like the hitchin shop and the service if generally really good.
However, I am not giving fatface 5 stars as I wish I could just go into my local shop and order for click and collect as I hate ordering online. I would like my local shop to have my money in their till and not at head office. At moment, if I order in there I have to have it posted to my house which is ridiculous. I don't have time to wait in for the PO.
16 août 2023
Réponse de FatFace - HITCHIN
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Friendly staff in sore and a good…
Friendly staff in sore and a good selection of products in there.
13 août 2023
Réponse de FatFace - HITCHIN
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day - SK
Excellent piece of clothing at a…Great Service
Excellent piece of clothing at a reasonable price. Delivered to my local store too
8 août 2023
Réponse de FatFace - HITCHIN
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Always great clothes & lovely styles…
Always great clothes & lovely styles that are wearable for all ages.
8 août 2023
Réponse de FatFace - HITCHIN
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Lovely top arrived in 3 days
Lovely top arrived at the local store in 3 days.instead of 5.
31 juillet 2023
Réponse de FatFace - HITCHIN
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Size perfect & delivery on time
25 juillet 2023
Réponse de FatFace - HITCHIN
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality fabric
I like nice fabrics & colours and slightly different designs. FatFace although expensive- you're buying quality pieces.
21 juillet 2023
Réponse de FatFace - HITCHIN
Good Morning
Thank you for your review and for sharing your recent experience with us.
We hope you love your new items!
Have a great day!
EP
Love fat face style ,fit,and choice’s
Love fat face style ,fit,and choices and love fact you give blue light card discount and the staff /shop in hitchin are sooo friendly and nice love shopping there
11 juillet 2023
Réponse de FatFace - HITCHIN
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Réponse de FatFace - HITCHIN
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Fat Face Hitchin store
Have been using this store for many years and it continues to deliver. The staff are friendly and very helpful. Nothing is too much trouble and will always check their stock room if you are unable to find the correct size. They will always arrange an on-line order for you from the store otherwise.
20 juin 2023
Avis spontané
Réponse de FatFace - HITCHIN
Thank you for leaving us a 5* review. we are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us in our Hitchin store. Take care – CD
Made an online purchase after shopping…
Made an online purchase after shopping instore (item wasn’t in stock in my size) and the very helpful assistant recommended to order online as wanted sandals for a holiday. Arrived on time, well packed and a beautiful well made product for me a difficult shopper.
8 juin 2023
Réponse de FatFace - HITCHIN
Thank you for your review. We deeply appreciate your feedback and we are thrilled to hear of your positive shopping experience with us. We look forward to welcoming you back soon! - RS
Prompt delivery
Prompt delivery, easy return as ordered 2 sizes very friendly staff.Very good quality product
2 juin 2023
Réponse de FatFace - HITCHIN
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
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