FatFace - KINGSTON 3 Avis 

I love Fat Face and have shopped within your stores for many years and never had a problem with anything that I have purchased. I always get my family to get me Fat Face gifts for Birthday or Xmas which I love to have
But today shopping I brought a lovely back pack bag which looks great but once I got home unpacked the packaging from the bag i noticed a security tag inside the bag! The alarm did not go off and I don’t live near a FF shop to get it removed ? I was planning to go away in the next few days with this bag BUT with a tag on it I won’t be able to take it with me ?? This is very upsetting and now I’m going to have to some time when I can to return to get the tag removed and this is not easy as I have a disabled mother who even gave me money towards this bag and I will have to return with her as I cannot leave her alone at home ? Please can confirm you got my unfortunate low review as I am very disappointed in the service today as the young man should of checked the bag before I left the store as a routine thing as the bag was not cheap hence being tagged
Many thanks

Good service for click and collect in store. Very friendly in store staff

Very good product; on time collection; updated with the status of collection

Ordered some trousers online, click and collect in 3 days. Very happy

I was able to collect my parcel, with no issues.

Went into the kingston store and found the perfect green hoodie. Staff were very friendly and helpful, I much prefer in store to online as always find I need to try things on to get the right size of clothes.

Ordered on line to shop. Brilliant shirt. Good size. Washed well. Love it and lots of compliments from friends.

Lovely bag. Collection from store, which was easy. Very pleased with the process.

I love Adele in short - this is the perfect dress !!

The jacket that I wanted was only available in small sizes in store in the natural colour .The staff were really helpful and gave me one in another colour to try on for size and then order online. They offered to order it but I said I would do it at home. It was easy to do and fast delivery. Jacket is lovely for summer and will go with almost anything.

good and efficient service - spacious fitting room

and lovely product.

Very helpful member of staff in Kingston. Checked for stock online as they had sold out of the jeans I wanted. Collected jeans from the store. Again friendly warm service. Thank
You

Always perfect from Fatface, quality is always top notch. These slippers fit like a glove and they are so cute, I love them.

Extremely helpful staff and great online service for products which were not available in store. Fast delivery and excellent quality of products.

Always happy with my purchases from Fat Face. Staff are really helpful in store. Really happy with my sale buys. Bought a dress and boots. Looking forward to wearing them on holiday.

I tried on the lovely Kara all-cotton top on half price sale in the shop, it was a flattering fit (ruching on the bust and the slightly shorter length siited my petite frame), so I bought it, found the same style in a different colour online so I bought that too.
Whilst online, I also ordered the burgundy Valerie velvet top (with sweetheart neckline), also on half price sale, which will be good for next year's Xmas parties.

Fatface clothes are of great quality with a boho chic vibe.
Delivery and click n collect services are quick and notifications are sent right through the process of buying.

Very satisfied with what we’ve bought, & secure in the knowledge that we can return the item that didn’t fit.

Today I visited this store and needed help locating several items I had been asked for by my son. Although I found the shop a little pokey I felt the staff were very helpful and the products of a high standard , I was helped by two young girls one in stripes and one in a green purple festive looking top , who located my items. Very friendly very efficient. Will go back soon l.

I was looking for a jumper for my lovely wife in the kingston branch. The customer service was great in helping me find a jumper, and order it to my house. I recall the employee telling me her name was Chelsea, she was very helpful and kind i definitely will be shopping back there again

Staff are always friendly and helpful. Nothing is too much of an effort