The staff were very helpful and smiley. I was bringing something back so a refund was necessary. The service was quick and efficient. I went on to have a lovely chat with the member of staff... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 9 Sanderson Arcade, NE61 1NS Morpeth, Northumberland, GB
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Lisez les avis des autres
Decided to return items to store. Assistant asked me to look around while I waited for return to be processed as “it would take some time”. I did look around in the store, of ALL stock there were... Voir plus
L'entreprise a répondu
Staff in Morpeth shop are lovely . Dungarees I bought are fab , and good quality as always
L'entreprise a répondu
Bought the wrong size on line. Took the items into the Morpeth branch and issue sorted out quickly. Gentleman who served me was very courteous and professional.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit 9 Sanderson Arcade, NE61 1NS, Morpeth, Northumberland, Royaume-Uni
- 01670 505140
4,8
Excellent
146 avis
Demande des avis aux clients
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Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Prompt and efficient service from the…
Prompt and efficient service from the staff at the Morpeth branch
8 décembre 2023
Réponse de FatFace - MORPETH
Good afternoon, Barbara.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Morpeth store.
Take care, JB
Réponse de FatFace - MORPETH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent service as always
Excellent service as always. Friendly staff in Morpeth branch who were also very helpful.
19 novembre 2023
Réponse de FatFace - MORPETH
Good Afternoon Jacqui,
Thank you for taking the time to leave us a review!
We are happy to hear you are happy with the service you have received! It is always great to hear such positive feedback regarding our staff in store, I will make sure to pass this on!
We look forward to welcoming you back soon!
Kind Regards, JW
There was a lovely top in store but…
There was a lovely top in store but didn’t have my size, the lady suggested I order online & it would be delivered free to store. Excellent service & speed of delivery, gorgeous top, great style, fit & value for money. Would definitely recommend!!!
12 novembre 2023
Réponse de FatFace - MORPETH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Réponse de FatFace - MORPETH
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
Excellent Service In Morpeth
I was served by a lovely lady called Deborah at the Morpeth branch she was very approachable and informative in helping me make my purchase very pleasant to talk too and a pleasure to be served by her. Thank you very much
13 novembre 2023
Avis spontané
Réponse de FatFace - MORPETH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Quality of 2 products collected at…
Quality of 2 products collected at Morpeth Brancepet excellent, and service in the branch was excellent too. Friendly and considerate
1 novembre 2023
Réponse de FatFace - MORPETH
Good afternoon, David.
Thank you for leaving us this review about your Click n' Collect shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon either on line or in store.
Take care, JB
Excellent service
Easy, excellent service to use online, shop staff lovely and helpful at the Morpeth branch, thank you.
31 octobre 2023
Réponse de FatFace - MORPETH
Good afternoon, FatFace customer.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Morpeth store.
Take care, JB
Great fitting jeans
Great fitting jeans. Fantastic colour. Click and collect is a dream. Fabulous staff in store make the experience simply flawless.
30 octobre 2023
Réponse de FatFace - MORPETH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good service
Prompt and hassle free service. I was served with a friendly smile.
Parcel arrived earlier than expected.
26 octobre 2023
Réponse de FatFace - MORPETH
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Easy ordering on the website
Easy ordering on the website, quick delivery to home address and easy returns to store. Shirts were a good price in the sale. Staff in the store at Morpeth were very friendly, but unfortunately the shirts were too small for my husband. Fat Face are usually good fitting and on the large side but not in this case. Need XL for my husband which they didn't have in store so will have to keep an eye online for returns.
25 octobre 2023
Réponse de FatFace - MORPETH
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Great customer service
Purchased 2 items online size L but felt tight. Returned them to my local store in Morpeth. One item straight exchanged for XL, fitted perfectly. I rec'd a refund and the store ordered me a replacement in the larger size. Delivered within 3 working days to my home. Excellent.
26 septembre 2023
Réponse de FatFace - MORPETH
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - MORPETH
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Order arrived on time
11 septembre 2023
Réponse de FatFace - MORPETH
Hello David, thank you for taking the time to leave a review.
We're really pleased to hear that your order arrived in a timely fashion! Let us know how we can get a 5 star review from you next time.
All the best, LB
Easy to order high quality products
Easy to order, quick delivery with updates and high quality lovelyclothing and bedding. Recommended!
28 août 2023
Réponse de FatFace - MORPETH
Thank you for reviewing, Elaine! I'm so glad to hear that you had a positive shopping experience and love your new clothing and bedding! Take care, CD
Members of staff helpfull and friendly.
22 août 2023
Réponse de FatFace - MORPETH
Good Morning
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Helpful and polite staff when you visit…
Helpful and polite staff when you visit the store
18 août 2023
Réponse de FatFace - MORPETH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Réponse de FatFace - MORPETH
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Great delivery service to nearest…
Great delivery service to nearest store.
Lovely staff in store. Great , genuine sale, great offers.
16 août 2023
Réponse de FatFace - MORPETH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great fit for all sizes
Great shop, cool team of assistants, always trying to help, always an overall good experience.
11 août 2023
Réponse de FatFace - MORPETH
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
EP
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