The staff was very pleasant, helpful and efficient. Return procedure was straightforward and pain free. The quality of their product is reasonably good. But their designs seem to be aiming for tall p... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit A 11/12 Queen Street, OX1 1EJ Oxford, Oxfordshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
It was easy to order and the garment - trousers, arrived on time. I collected the in store and the assistant was pleasant and helpful. Th trousers are as described.
L'entreprise a répondu
A T-shirt I bought 2 weeks ago came apart and is not reparable. Even so I had the credit card receipt, Fatface would not refund or give a credit as I had no receipt Really bad service, ad their clot... Voir plus
L'entreprise a répondu
Vicky, Assistant Manager at Oxford, saved the day when I left my purchase in store! She kindly offered to post it, special delivery, in her own time and at her own expense. I was soon going to retu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit A 11/12 Queen Street, OX1 1EJ, Oxford, Oxfordshire, Royaume-Uni
- 01865 251428
4,3
Excellent
151 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Beverly Jack was very warm and…
Beverly Jack was very warm and welcoming. Lovely way to start the shopping day in Oxford
30 septembre 2023
Avis spontané
Réponse de FatFace - OXFORD 3
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick and efficient yet very friendly
Quick and efficient yet very friendly! Perfect service and tidy store.
30 septembre 2023
Avis spontané
Réponse de FatFace - OXFORD 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Mia and Pooja
Mia and Pooja were very nice and helpful employees. The advice was also very good.
29 septembre 2023
Avis spontané
Réponse de FatFace - OXFORD 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Réponse de FatFace - OXFORD 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Vicky and Mia are so kind and helpful
Vicky and Mia are so kind and helpful, the service is very good. They make you feel so welcome. They have assisted me and helped me find everything I needed and I like to keep coming back to see them.
28 septembre 2023
Avis spontané
Réponse de FatFace - OXFORD 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Products are well designed
Products are well designed and fit well. The quality looks good. I ordered online because I can never find my size (UK 6) and asked for delivery in store. That was super quick !
16 septembre 2023
Réponse de FatFace - OXFORD 3
Hi Caroline
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
Store was clean, tidy and I found what I wanted.
Staff were polite and helpful.
24 septembre 2023
Avis spontané
Réponse de FatFace - OXFORD 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Great service from Mia in Oxford
Great service from Mia in Oxford. Friendly and helpful!
24 septembre 2023
Avis spontané
Réponse de FatFace - OXFORD 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely week, KS
Helpful and cheerful assistant
Helpful and cheerful assistant. Very easy process to order online and pick up from closest store
6 septembre 2023
Réponse de FatFace - OXFORD 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
The Dress was shipped and delivered in only a few days.
Having shopped your Summer Sale online, I found a dress I have bought before in a different fabric I like.
Having gone through the sales process, the Dress was shipped and delivered within just a few days. I didn't pick it up for a week, because I missed the first notice of its arrival at my local branch.
I keep buying this style of dress because the style suits me and is very comfortable to wear, even in hot weather. This is the fourth dress in this style I have bought and they are all still being worn! They all look completely different because the fabrics are so different. This one is positively elegant!
8 août 2023
Réponse de FatFace - OXFORD 3
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
everything went smoothly
everything went smoothly, tried my clothes and returned the ones that didnt fit, got reimbursed, all good
15 août 2023
Réponse de FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Good products
Good products. Stylish and eco. Relaxed atmosphere. Helpful and pleasant sales assistants
5 août 2023
Réponse de FatFace - OXFORD 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Extremely helpful staff members!
The very helpful staff looked after me very well. Went to find the item I was looking for in my size which was not on the shop floor then continued to make me feel good, explaining to me about putting my email on their system. All in all really made my whole shopping trip worthwhile with just this visit!
18 juillet 2023
Avis spontané
Réponse de FatFace - OXFORD 3
Thank you for your feedback regarding your recent visit to our Oxford store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great service
6 juin 2023
Réponse de FatFace - OXFORD 3
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Nice boots
Nice boots, nice jeans, came very quickly. Jeans are a good fit, but when I wore them in earnest I found there's a big seam join that digs into my back, which is a shame. Otherwise very pleased with them.
Bought via click & collect. Lovely person in-store.
7 mai 2023
Réponse de FatFace - OXFORD 3
Hi Ros
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I just love this store
I just love this store. The clothes are fab and the staff...although stretched due to illness were wonderful. Thanks.
7 mai 2023
Réponse de FatFace - OXFORD 3
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
I bought the canvas shoes for my…
I bought the canvas shoes for my daughter in law for her birthday she has a business call bumble beats so the shoes has bumble bees all over she loved them.
2 mai 2023
Réponse de FatFace - OXFORD 3
Hello Lynn,
Thank you for your feedback. I am so pleased to hear that your daughter in law loved her new birthday bumblebee shoes. Have a great weekend!
Take care - KS
Sales Assistant dealt with my return…
Sales Assistant dealt with my return very efficiently.
25 avril 2023
Réponse de FatFace - OXFORD 3
Hi Susan,
Thank you for this 5* review.
It's so great to hear that you had a positive experience in store with us. We hope you enjoy your new purchase.
Have a great day!
JH
Réponse de FatFace - OXFORD 3
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
The quality of face fat clothing is so…
The quality of face fat clothing is so good washes so well 😊
26 mars 2023
Réponse de FatFace - OXFORD 3
Good morning,
Thank you for taking the time to leave your comments.
I am pleased to read that you are enjoying your recent purchase and its quality. I hope you continue to love our products.
Take care, MM
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.