Helpful friendly staff (Sidmouth branch) had to order two item sizes for me, quick delivery. Quick refund on the size not needed. In fact ended up buying another item. Nice quality products which refl... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Sidmouth store is a high street gem! Wonderfully friendly staff who know their stuff and know how to make you feel special and safe! Jennie guided me to the right sizes, to great colour combinations,... Voir plus
L'entreprise a répondu
Visited Fatface Sidmouth and Vicky was most helpful supporting myself and my husband to navigate the longer length summer chino shorts my husband prefers. Vicky was also able to point out the sele... Voir plus
L'entreprise a répondu
On entering the store in Sidmouth I was greeted by two lovely members of staff, a very relaxed welcoming warm atmosphere and especially Beth. Beth went above and beyond to find me a particular sized... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
4/5 Fore Street, EX108AJ, Sidmouth, Devon, Royaume-Uni
- 01395 578662
4,7
Excellent
139 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ordered item online with confirmed next…
Ordered item online with confirmed next day delivery. Took approx a week for items to arrive in store. NOT HAPPY.
5 novembre 2024
Réponse de FatFace - SIDMOUTH
Hello Barbara
Thank you for taking the time to leave your review
I am sorry to hear that your order was delayed in arriving to your chosen store - I can understand this is disappointing.
I will be sure to pass your comments and feedback to the relevant departments.
Thank you, LE
Orders delivered into store
Split deliveries into store, so had to make 2 trips into store to pick up orders. One delivered late.
27 octobre 2024
Réponse de FatFace - SIDMOUTH
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good website and delivery options
Good website and delivery options. Delivered to the Sidmouth store where the stag were very friendly and helpful. Thank you!
3 octobre 2024
Réponse de FatFace - SIDMOUTH
Hello Theresa
Thank you for taking the time to leave your review. I am so pleased to her that you had a positive Click and Collect experience, and you were able to visit our lovely Sidmouth store!
Take care, LE
Réponse de FatFace - SIDMOUTH
Hello Martyn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always so easy to order online and…
Always so easy to order online and collect items at local shop in Sidmouth. Always kept well informed by email.
14 août 2024
Réponse de FatFace - SIDMOUTH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Convenient and easy having free delivery to local store
Easy to order online with the option of picking up from my local store free of charge.
3 août 2024
Réponse de FatFace - SIDMOUTH
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Great customer service
Great customer service. Cheryl in the Sidmouth branch went out of her way to assist. A great range of good quality clothes and always my go-to.
19 juillet 2024
Avis spontané
Réponse de FatFace - SIDMOUTH
Hello Stefanie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Another faultless shopping experience…
Another faultless shopping experience at FatFace Sidmouth. Came in for a pair of shorts but left with four courtesy of Jacquie who kept delving into the stock room to make sure I got the right size/colour. As a bloke, I don't do shopping so it's great when the assistants do it for you!
PS, the clothes are great too, quality products and they fit normal sized people!
17 juillet 2024
Avis spontané
Réponse de FatFace - SIDMOUTH
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Excellent and so helpful.
I went in to the store today for a pair of shorts which wasn’t suitable, And then asked for some dark wash jeans and Vicky the manager was absolutely excellent and so helpful, She got me a pair of Elise Wide Leg Jeans which I perhaps might not of tried if she hadn’t got them for me, They fitted me perfectly so I brought them, Thank you Vicky,
17 juillet 2024
Avis spontané
Réponse de FatFace - SIDMOUTH
Hello there Marilyn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service at the…
Excellent customer service at the Sidmouth branch. Jacqui and Helen looked after me really well.
16 juillet 2024
Avis spontané
Réponse de FatFace - SIDMOUTH
Hello Bernie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Matilda and Jennie were great in…
Matilda and Jennie were great in advising and supporting. Thank you very much for the great shopping experience
14 juillet 2024
Avis spontané
Réponse de FatFace - SIDMOUTH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Jacquie was extremely helpful and…
Jacquie was extremely helpful and searched to find the right size and colour shirt for me and ordered items on line to be posted to me.
8 juillet 2024
Avis spontané
Réponse de FatFace - SIDMOUTH
Hello Nicola
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Superb Sidmouth Team
On entering the store in Sidmouth I was greeted by two lovely members of staff, a very relaxed welcoming warm atmosphere and especially Beth. Beth went above and beyond to find me a particular sized shoe from the top rack to explain to me that FF offer half sizes and suggested a size up for me. She then helped me pick out some lovely jewellery and a new bag! That she hurried out the back to get for me.
I had the most pleasant experience in FF on Saturday and I will be back to visit again soon for some more goodies! Thank you ladies.
6 juillet 2024
Avis spontané
Réponse de FatFace - SIDMOUTH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service from the Sidmouth store…
Great service from the Sidmouth store who found me the right size t shirt even though it was very busy.
I’ll definitely buy from Fat Face again.
👍
15 juin 2024
Avis spontané
Réponse de FatFace - SIDMOUTH
Hi there,
Thank you for taking the time to leave us you 5* review.
We are pleased to hear you received excellent service in one of our store. We look forward to welcoming you back soon.
Take care. -GM
I came in on Sunday in search of some…
I came in on Sunday in search of some shorts. I was very pleased to see a large choice of styles and an array colours. The store was very busy but nothing was too much trouble for Beth as she talked me through the difference in the styles. I ended up purchasing 4 pairs, and with 20% off too! A very pleasant shopping experience
30 juin 2024
Avis spontané
Réponse de FatFace - SIDMOUTH
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Fabulous team at Sidmouth so helpful…
Fabulous team at Sidmouth so helpful and friendly especially the Assistant Manager, Beth. Always a lovely experience going in store.
3 juillet 2024
Avis spontané
Réponse de FatFace - SIDMOUTH
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
Absolutely love this store the girls…
Absolutely love this store the girls who work there are so helpful, nothing is too much for them. Will definitely be going back
6 juillet 2024
Avis spontané
Réponse de FatFace - SIDMOUTH
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Great service
Great service I received from Beth, she was very helpful, nothing was to much trouble.
6 juillet 2024
Avis spontané
Réponse de FatFace - SIDMOUTH
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon.
Take care. -GM
Beth at Sidmouth
Beth at Sidmouth
Excellent shopping experience which was enhanced by Beth. She couldn't of been more helpful and professional. Definitely an asset to the company.
6 juillet 2024
Avis spontané
Réponse de FatFace - SIDMOUTH
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Réponse de FatFace - SIDMOUTH
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care.-LA
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.