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Lisez les avis des autres

Noté 1 sur 5 étoiles

They will send lenses that are impossible to see through. You will be asked to produce a prescription. I was then sent a link stating my lenses are not compatible ( link was nothing to do with my len... Voir plus

Noté 1 sur 5 étoiles

Poor customer service and absolutely have the worst delivery partner with evri ( enough said) Left my expensive parcel out on a main pavement next to rubbish bins on a public road!! Thankfully my C... Voir plus

Noté 1 sur 5 étoiles

Order never received (three weeks on) and after almost daily live chat contacts and promises (or a delayed delivery, if a replacement order then refund ) I have seen no replacement or refund. You can... Voir plus

Noté 1 sur 5 étoiles

Received fake Acuvue moist contact lenses. I also tried on numerous occasions to complain about another sub optimal contact lense brand but was asked for the prescription, surely they can see previous... Voir plus

À propos de l'entreprise


Coordonnées de contact

1,3

Mauvais

TrustScore 1.5 sur 5

59 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

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1,3

Tous les avis

(59)

4 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Avoid avoid avoid ...promised next day…

Avoid avoid avoid ...promised next day delivery then when challenged a) I had typed in the wrong postal code which I explained I had not as it was correct on the invoice they sent me then b) there were two spaces in the postal code . Very unprofessional disgraceful service

14 novembre 2020
Avis spontané
Noté 4 sur 5 étoiles

Today I received my order from feel…

Today I received my order from feel good contacts, after having to use them as the alternative website I use is in lockdown. The website was very and clear to use, they arrived as stated (next day) and early too, I opened the box to find a small pack of haribos and a pen.

What a lovely touch. Keep up the good work..... Hopefully a permanent customer.

25 avril 2020
Avis spontané
Noté 5 sur 5 étoiles

BEST LENSES STORE!

Ordered twice from here, and have always received amazing service. The orders arrive quickly even with standard delivery. I order the Optix Color lenses, and they are good quality, comfortable, long-wearable despite having sensitive eyes and being a contacts newbie. They're also realistic looking, despite what the colour chart looks like online (I have naturally dark brown eyes). They deliver via Royal Mail btw. I 100% recommend! <3

12 avril 2020
Avis spontané
Noté 1 sur 5 étoiles

1st and last experience. Will not purchase here again. Bad lenses

1) Regarding delivery they came within 3 days.

2) I purchased a (30 pack) of ComfiPure lenses. They were terrible!
I put in a pair they irritated my eyes. I opened up another pair and after 2 mins they just split whilst in my eye. I then decided 3rd time lucky? Maybe the others were just bad lenses? Boy i was wrong!!!!
I kept the 3rd set in for 30 mins and it felt like glass scratching my eyes. SHOCKED IS AN UNDERSTATEMENT!!! Although these lenses are a cheaper options you at least expect to be able to wear them for a few hours.

3) I use to use ACUVUE MOIST from my options "BOOTS" in the past so thought i would grab a batch of 90 from Feel good contacts.

I do not think these are original. They are not good enough and it shows after wearing
them. Im having problems. They seem to be extremely dry and the same make i usually get from boots never did this. I doubt i would purchase from them again going forward. Think i seriously wasted my money.

What a horrid experience.

7 mars 2020
Avis spontané
Noté 4 sur 5 étoiles

Extensive lens selection, fast delivery, good prices

I used a few online contact lens retailers like vision direct and lenstore, and Feelgood Contacts is pretty much the exact same. They have all the same lenses, prices are similar to other sites like vision direct, however Amex offered me 10% cash back so I decided to try Feelgood out. Delivery was fast; it took two days instead of one day despite them claiming next day delivery, and although they said the box was letterbox friendly it's not mailbox friendly for those living in a flat, it was too big for mine so I had to be home to collect the parcel. I got a free Haribo with the box, which seems to come with all the contact lens online retailers these days

2 janvier 2020
Avis spontané
Noté 1 sur 5 étoiles

Bad Service and Bad business practices

I made a reorder of contacts lenses but after I placed the order I realised that the price had gone up from £11.99 as stated on the website to £15.49 just because I already have an account. So I cancelled the order and 20 minutes after receiving the order email I got an email saying my order was cancelled. However they still took the funds from my account a total of £61.96 and when I questioned the payment they are telling me that it will take 2 - 3 working days for a refund. This is extremely bad business that a payment can be taken before the goods are ready to be shipped.
Furthermore I had asked for a 5% discount to be applied to my order as I was unable to access the site via the mobile app. All that they did was reset my password which, having used this to access the website, I knew was not the reason I couldn't gain access.
I won't be using this company again and will not be recommending them to anyone

18 août 2019
Avis spontané
Noté 2 sur 5 étoiles

Lenses often have short lives

Lenses often have short lives: so they were manufactured long ago.
I have had to send lenses back, and the company will not guarantee lenses that are have more than two years left before their use-by date.
Really fresh lenses will have a shelf life of four years. Lenses stiffen as they age.
Cheap -- for a reason -- and best avoided.

18 avril 2019
Avis spontané
Noté 5 sur 5 étoiles

fantastic service

fantastic service, ordered last night at 8pm they arrived this morning! well packaged and with a free little bag of sweets :) have already recommended you to friends and family, thank you very much!

14 novembre 2018
Avis spontané
Noté 5 sur 5 étoiles

Such an Amazing Company

Prices are always the best and the customer services team are so efficient and incredibly friendly. Nothing is too much trouble for them.
I have used this company now for quite some time and there has never been an occasion when they didn't deliver top notch service. I order today and the lenses are in my eyes tomorrow. Incredible.
I used the collection service last week and met the customer services staff. You're doing an amazing job people. It was a real pleasure meeting you.

4 juin 2018
Avis spontané
Noté 5 sur 5 étoiles

Super speedy delivery, great price

Super speedy delivery, literally within 30 minutes of placing the order at 6:35pm and receiving the dispatch email just after 7pm. My 6 months supply was then delivered the following day and at a great price too. Keep it up & will definitely reorder from Feel Good Contacts again!

19 mars 2018
Avis spontané
Noté 5 sur 5 étoiles

Have ordered twice already with feel …

Have ordered twice already with feel good contacts and have never had a problem. The contacts are a great price and the delivery is fast and efficient. Would recommend anyone to think about using this site rather than the usual optician.

19 août 2017
Avis spontané
Noté 5 sur 5 étoiles

Amazing!!!

I usually order my contacts from specsavers and sometimes can take up to 2 weeks to arrive.

Recently the customer service at Specsavers has been you know you need to bearing the contact getting worse and worse and they refused to order my contacts in until i went in for a check uo, but as you know you need to wearing the contacts for a check uo.

Frustrated as anything i decided to take my chance and order my contacts online. Expecting at least a weeks delivery. But to my surprise the price for one set of contacts from specsavers gets you 2 with feel good contact lense and to top it off they had arrived the next morning!!!!

11 février 2017
Avis spontané

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