Fenella Smith Avis 

I already have a studded black crossbody bag from Fenella Smith which I love. The only problem is it's now too small for all my stuff (it's 20cm long). I saw the same bag on the FS website and the measurements suggested that it is 24 cm long, so 4 cm longer than my one so I ordered it. I was disappointed to find that it's exactly the same size as my current one. I now have 2 the same! While I love the bag, it hasn't solved my problem of the bag being too small for all my stuff. :( That's why I've given the bag 4/5 instead of 5/5.

Really nice laptop bag, as expected and posted quickly

Purchased a gorgeous Fenella Smith
suitcase from T K Maxx, excellent quality
and an excellent price.

Fenella Smith sells great quality items.

Item received quickly and v well packaged

The process from start to finish - enquiry to receiving the products - was seamless and timely. This was even more impressive as it was an international order. The only shame was that many items I actually wanted were sold out; especially the dog collections in homeware.

everthing was perfect

I have joined the mailing list to gain a 15% discount code . They sent a 5% code . That says invalid code .

Just wanted to thank Emma for her quick response to a request I had, very friendly and helpful, a real pleasure to deal with and a true asset to the company 🙂

Lovely well made bowl. Super design. Very quick delivery. Excellent!

Fast delivery and good communication. Love my new laptop cover, although it is expensive for what it is.

I have shopped with Fenella Smith 3 times and each time the service was impeccable : good communication, fast delivery and the products were beautifully packaged. The bags are beautiful , well made, and I love the wider straps. I will be making future purchases!

I wish it was possible to give 10 stars. Excellent service and responsiveness. A very special THANK YOU to Emma. Thanks to her I am a Fenella Smith fan for ever.
I hope to need another suitcase or bag very soon. I will now where to buy it !
All the best,
Frederic

Great merchandise quality that I ordered. Arrived as instructed.

Emma was so helpful when I contacted her for help after my suitcase was damaged by baggage handlers. A replacement wheel was sent out the same day and I was able to fit it myself easily. 10 out of 10 for after sales care - thank you !

Great high quality products with a customer service to match - thank you Emma.

Bought a pair of suitcases that were lovely quality but not the style that I like sadly.

Delivery was smooth and all went well, and returns process was straightforward and the team were super helpful and friendly.

Only negative is that returns are not free and due to the size of the package sending it back insured cost nearly £20!

Fenella Smith make the most beautiful quality pieces. I have received such good customer service from them following an accidental breakage of my dog treats jar, and me trying to find a replacement. They helped me find a replacement and to cut a long story short I ended up with a new jar and 4 matching mugs which I love. I can’t recommend them highly enough. Their Guide Dog range is stunning and supports the charity too. Thank you Fenella Smith and Emma & Phoebe who looked after me xxx K Chapman

I’ve just had a wonderful customer experience with Emma. She was incredibly helpful when I had an issue with a damaged suitcase wheel on a recent Ryanair flight caused by the baggage handlers.
She went above and beyond and I now have a fully working repaired suitcase again.

Absolutely fantastic customer service from Emma. She went above and beyond to help us with damaged luggage (thanks to Manchester airport). Really delighted!!! Thank you!!!!! Would definitely recommend!!

I was gifted the beautiful green Luca laptop bag, for which I receive many compliments! However, over a year after I got the bag, one of the studs came off the handle. I contacted the company to see if they could help, and the customer service from Emma and Phoebe was excellent. They were prompt, kind and helpful, sending me replacement studs so I can have the bag repaired. I would definitely buy from the company again.