Fenella Smith Avis 

Excellent Service! Quick responses, friendly team, and clear communication throughout. Made the whole experience smooth and hassle-free.

Quality was mentioned by my recipient - always the word one wants to hear - plus customer service was very good - thorough and pretty quick. Would definitely buy from these guys again.

Struggled with finding many reviews for products but took a punt and the weekender bag has totally blown me away! So pleased with quality, colour, everything!

I bought a medium size Fenella Smith Cordoba case in TK Maxx last year and it has held up well on a couple of trips abroad. My husband needed a new case and we wanted to get an exact matching case in a large size so really pleased to find one available on Fenella Smith site. Fast reliable delivery & all in good order. (Deducted a star as even with site offer price it cost around £40 more than if I had found one available & discounted in TK Maxx).

Beautiful gift.

I contacted customers services to see if I could purchase a replacement wheel for one our suitcases broken by airport baggage handlers and/or equipment. Emma replied within an hour of me leaving the message and to my surprise said she would send a replacement (left & right wheel) free of charge.

Quality suitcases backed by quality customer service.

Without doubt it pays to purchase quality products from first class retailers.

Thankyou Emma and Fenella Smith

Excellent quality, I absolutely love my bag

Oscar was excellent in sorting out my order and delayed delivery date when my discount code wouldn't work

Emma and Team were exceptional in sorting out an issue with a recent purchase that was a gift. All resolved and a beautiful new bag being paraded out and about now xxx

Suitcase that arrived had smaller dimensions. Unfortunately, there is no free returns process, so I will end up out of pocket. Also return is expected in 14 days not the statutory 28 days.

The customer service was very helpful and responsive. A special thanks to Emma, who went above and beyond to assist me. I really appreciated her support!

Excellent Quality;
Excellent Value for money;
Excellent Service & Delivery.

Prompt delivery- on time for a birthday gift.
Lovely bag and good leather. Glad I found you!

I was really impressed with Fenella Smith's/ Emma's aftercare.I had an issue with the strap of my laptop bag ; I contacted Fenella Smith for help.Emna got back to me promptly ..I loved the thoughtful ,kind language she used in all our interactions .She also promptly sent a new strap to me too ...oh this customer care is pure gold dust ...such a lovely company to interact with ..they definitely have my loyalty ..thank you Emma 💗💗

A wheel came off my Fenella Smith suitcase and Emma at customer services was extremely helpful and very quickly sent me a replacement and a video showing how to put it on

The colour dark blue i liked and I liked the storage inside plenty of room for more than your pusre mobile phone and laptop .Has two large separate compartment you can use for stationary,notepad or small make up bag.The other for a laptop and a hidden compartment also an inside zip for you pusre and bus pass.

I love my yellow bag and receive so many compliments about it. I was disappointed discover a fault with the strap however the customer service has been fantastic. Emma took the time to respond to my email, apologise and arranged for a replacement bag to be delivered- excellent service!

I bought a bag as a Christmas gift for my daughter, she loves it but the strap became detached. I contacted customer service and they couldn’t have been any more helpful, sending a replacement without any qualms. Disappointing it was faulty but fixed very quickly!

I had a wheel fall off after using the case- it appeared on the airport conveyer belt with only three wheels. I contacted Fenella Smith and dealt with Emma who was great, replacing the missing wheel ! Very happy :)

Excellent customer services, from Emma. Will defiantly buy from them again.