Really impressed with the service. They completed the job incredibly quickly, and the staff were so pleasant and helpful throughout. It’s rare to find such efficiency combined with such a friendly app... Voir plus
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I’ve been into Fields Jewellers in Dundrum a few times over the last few months, and every visit has been consistently excellent. The whole team is incredibly welcoming and helpful, and Jess in part... Voir plus
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I bought my partner a white gold ring for Christmas and 12 weeks later a diamond fell out, I brought it back to fields so they can repair it, they wouldn’t repair it for free because it’s wear and tea... Voir plus
Edbha knew her product and was most helpful to us in making a selection for my wife's 70th Birthday. She was very patient with us as we took time to select from the vast range of beautiful items tha... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Choose Fields the Jeweller for diamonds, jewellery, watches and more to buy online and in our showrooms nationwide - for friends, for family, for you.
Coordonnées de contact
Grafton Street, Dublin, Irlande
- fields.ie
4,4
Excellent
109 avis
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Kilkenny store Excellent service.
I visited the Kilkenny branch in McDonagh Junction store last Friday with my daughter on her 18th birthday. I wanted her to pick out a nice watch that would be a sentimental piece in years to come. The lady that served us was so nice I cannot remember her name but he had beautiful red hair. She took out each watch that my daughter pointed out and made her feel so special sitting in the seat trying each of them on to see which was the best style for her. We chose a beautiful Armani silver watch with diamanté detail around the edges. I even got a discount because I had previously bought my older daughter’s watch there too. So they really do value your ongoing custom. I cannot recommend them enough.
6 février 2026
Avis spontané
Réponse : Fields
Hi Michelle
Thank you for your lovely 5 star review
We are thrilled to hear of the wonderful experience provided by our Limerick team
We hope your daughter had a lovely birthday and enjoys wearing her new watch
- Aoife
Réponse : Fields
Good Morning
This delivery had been raised with UPS as there was a claim that the goods had not been received
UPS had been conducting an internal investigation and our team had been in touch regarding this
- Aoife
Trusted for Every Special Gift!
Fields is always my first choice for gifts. As a regular customer, I appreciate their reliability, excellent customer service, and great product quality. Highly recommended!
26 janvier 2026
Avis spontané
Réponse : Fields
Good Morning,
Thank you for your wonderful 5 Star review.
We are very happy to hear that you are a valued customer and that you have been happy with the experience instore in the service that we provide.
Thank you for such positive feedback on our products and customer service.
Best wishes,
Sarah
Seiko Watch (Grafton street + Dundum)
Bought a Seiko from Grafton street, but visited the Dundrum store first (and have made purchases from Blanchardstown store before). Staff are always extremely friendly and helpful. Rebecca in Grafton street was super lovely and held the watch for me until I got there that day as it was the last in stock. Very happy with the watch and the service.
1 février 2026
Avis spontané
Réponse : Fields
Good Morning,
Thank you for your lovely 5 star review for our Grafton Street and Dundrum store. We will are delighted to hear that Rebecca was so lovely and made your experience a positive one.
We are very happy to hear that you are happy with your watch and the service that was provided.
Best wishes,
Sarah
Absolutely delighted!
I ordered and received this within a couple of days. Great service...
I just love the pendant... I was looking for something special for my Granddaughter and this is perfect....
I will be back again to shop with Fields ..
6 février 2026
Avis spontané
Réponse : Fields
Hi Caroline
Thank you for your kind 5 star review
We are thrilled you are happy with your online shopping experience
- Aoife
Great customer service as always
Great customer service as always, product choice, quality, packaging always excellent....Fields is my go to for gifts for the important people in my life.
2 février 2026
Avis spontané
Réponse : Fields
Hi Michelle
Thank you for your lovely 5 star review
We are thrilled we can assist with finding the perfect gift for the important people in your life and value your continued support
- Aoife
I bought a bracelet as a Christmas gift…
I bought a bracelet as a Christmas gift I didn’t realise at the time of purchase that it would most likely need adjustin. It only comes in one size which is larger than the average male wrist. When I went in after Christmas the wait time was 4 weeks. My partner didn’t receive the bracelet back until the first week of February. The cost to have the bracelet adjusted was half the price of the gift itself. If id known all of this up front I probably would have chosen another gift.
No reflection on the staff the customer service was amazing they were all really lovely.
1 février 2026
Avis spontané
Réponse : Fields
Hi Jen
Thank you for your feedback
Our men's bracelets are supplied in a standard length and jewellery repairs such as resizing are chargeable
Please be assured your feedback will be passed on internally
- Aoife
Customer service is excellent!
Having made purchases in Dundrum and Swords within the last two months, I cannot praise Fields enough. Their staff are so attentive but not overbearing. Excellent jewellery, excellent customer service.
25 janvier 2026
Avis spontané
Réponse : Fields
Hi Caroline
Thank you for your kind 5 star review
We are thrilled to hear of the excellent service you received from both of our store teams
- Aoife
Earings …
Winona was very helpful last week in Fields Liffey Valley store.
29 janvier 2026
Avis spontané
Réponse : Fields
Good Afternoon
Thank you for your lovely 5 star review
- Aoife
Bad customer service, no exchange option, but no refund either!
We were sized in the swords store for wedding rings using the ring sizer, then even though the ring we picked for my fiance was in stock in his size they didn’t show it to us, didn’t have him try the ring on, packaged it up in the back of the shop and gave it to us, but now that we have taken it home it doesn’t fit. The following week in the grafton street store he tried to exchange it for another size, but was told they didn’t have one and he should get a plastic coil ring re-sizer!! For a wedding ring he intends to wear every day! After spending so much money on a ring, I am in disbelief that their solution was a €4 Amazon piece of plastic! Grafton street told him to contact Swords and say Grafton Street said to would give him a cash refund, but swords are refusing. We didn’t even want a refund initially we wanted a ring in the correct size, but were told by the store that’s not an option for us, there’s nothing they can do, so we had to go elsewhere, now they will only give us a credit note. Terrible customer service.
3 février 2026
Avis spontané
Réponse : Fields
Good Afternoon
We are very sorry to hear you are unhappy with your recent experience with our store teams
While our in store return policy is exchange only, we would like to raise this situation internally for review
Please contact our team by email sales@fields.ie with your contact information and they will be happy to escalate this for you
- Aoife
Joyce is lovely to deal with
Joyce is lovely to deal with. Have done so before and I found her very helpful, friendly and has excellent attention to detail. Unfortunately, I lost the necklace I purchased the very next day when I wore it for the very first time.. Anna
29 janvier 2026
Avis spontané
Réponse : Fields
Good morning,
Thank you for your feedback.
We’re delighted to hear Joyce has been so helpful and lovely to deal with, and we’ll be sure to pass your kind words on to her.
We’re also very sorry to hear you lost the necklace the next day, that’s incredibly disappointing.
- Katie
Buying an older teens bracelet
Super helpful in dundrum when I was looking for an older teens gift and they were spot on she loved it ! Thank you
31 janvier 2026
Avis spontané
Réponse : Fields
Good morning,
Thank you so much for your lovely feedback.
We’re delighted our Dundrum team could help you find the perfect gift, and even happier to hear she loved it.
We really appreciate you taking the time to share this and hope to see you again soon.
-Katie
As a regular customer I was very…disappointed
As a regular customer I was very disappointed to be refused a refund when it clearly stated on their website that credit card purchases could be returned and refunded
28 janvier 2026
Avis spontané
Réponse : Fields
Good morning,
Thank you for your feedback, and I’m very sorry to hear about this experience, especially as a regular customer.
We’d like to look into what happened and review the refund decision against our returns policy.
Please email us at sales@fields.ie, with your receipt/order details, the store/location, and the date of your visit so we can investigate and follow up with you directly.
-Katie
All the girls are super nice and a…
All the girls are super nice and a great help, Andrew is a top bloke to will always be back ,thank to all the staff
23 janvier 2026
Avis spontané
Réponse : Fields
Good morning,
Thank you for your lovely feedback.
We’re delighted to hear the team were such a great help and that you had a positive experience with Andrew as well.
We’ll be sure to pass your kind words on to the staff.
We really appreciate your support and look forward to welcoming you back again soon.
- Katie
Great experience from start to finish
Great experience from start to finish. Christine was amazing and helped me choose the perfect ring with such patience and expertise. I never felt rushed, and her advice was spot on. I’ll definitely be back!
25 janvier 2026
Avis spontané
Réponse : Fields
Good morning,
Thank you so much for your lovely review.
We’re delighted to hear you had a great experience and that Christine looked after you so well while choosing your ring.
It’s wonderful to know you felt comfortable, never rushed, and that her advice helped you find the perfect piece.
We’ll be sure to pass your kind words on to Christine and the team.
We look forward to welcoming you back again soon.
-Katie
Great experience
I had a lovely experience in Swords. The assistance and information I got around my purchase was fantastic. Would highly recommend
20 janvier 2026
Avis spontané
Réponse : Fields
Good morning,
Thank you for your lovely feedback.
We’re delighted to hear you had such a great experience in our Swords store and that the team provided fantastic assistance and information around your purchase.
We really appreciate the recommendation and hope to welcome you back again soon.
-Katie
Thank you so much to Hayleigh for…
Thank you so much to Hayleigh for helping choose my ring So helpful and knowledgeable. Thank you Hayleigh
25 janvier 2026
Avis spontané
Réponse : Fields
Good morning,
Thank you for your lovely feedback.
We’re delighted to hear Hayleigh helped you choose your ring and that you found her so helpful and knowledgeable.
We’ll be sure to pass your kind words on to her.
We hope you enjoy your ring and look forward to seeing you again soon.
- Katie
Marie in Liffey Valley is so helpful
Marie in Liffey Valley is so helpful. She helped with when I lost my beautiful bracket which thankfully I had insured. Marie filled out the paperwork, called me when it was ready and was so nice. Her bubbly personality would make your day. I will definitely go back to Marie to get more pieces of jewellery. Thank you Marie.
18 janvier 2026
Avis spontané
Réponse : Fields
Good morning,
Thank you so much for your lovely feedback.
We’re delighted to hear Marie in our Liffey Valley store looked after you so well and made the replacement process easy after you lost your bracelet.
We’ll be sure to pass your kind words on to her, she’ll be thrilled.
We really appreciate your support and look forward to welcoming you back again soon.
- Katie
Synes det er en frækhed
Synes det er en frækhed, at man på telefonsvarer får at vide man er nr 1 i køen, og efter 12 minutter er intet sket.
26 janvier 2026
Avis spontané
Réponse : Fields
Good morning,
Thank you for your feedback, and we’re sorry for the frustration caused.
We’d appreciate if you could email us (sales@fields.ie) with a few details about your experience so we can look into this further.
- Katie
Ladies in Fields liffey valley are…
Ladies in Fields liffey valley are lovely .
22 janvier 2026
Avis spontané
Réponse : Fields
Good morning,
Thank you for your kind words.
We’re delighted to hear you had such a positive experience with the team in our Liffey Valley store.
We really appreciate your feedback and hope to see you again soon.
-Katie
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