Thank you Finders for your supportive approach. I was contacted unexpectedly by Finders via a local authority. One of their team drove from Leicester to Huddersfield to speak with me, and waited for... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I was never a customer, I was simply tracked down by you. This was an unsettling experience, seeing how simple it was to be tracked down, especially living where I do.
Everything from first contact was made easy to understand, answer etc and problems quickly helped with. Yes some legal wording was used but if not understand was told them in a way could understand. V... Voir plus
L'entreprise a répondu
Where to start? I'll keep this short and sweet. Extremely professional. Able to answer questions - some of which may be considered rather odd - and helpful when doing so. Good - no, canc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're Finders International, an award-winning probate genealogy firm established in 1997. We trace missing heirs, locate assets, and support estate administration. Headquartered in London with offices in Cardiff, Edinburgh, Dublin, Sydney and Toronto, we work globally to help legal professionals, public sector bodies, and private individuals resolve complex cases. We are trusted experts in probate research, known for our accuracy, ethical standards, and commitment to excellence. Our accreditations include ISO 9001 and ISO 27001, and we are proud members of the IAPPR. Named Best UK Probate Research Firm for six consecutive years, we continue to lead the industry with professional, reliable service.
Coordonnées de contact
Royaume-Uni
- findersinternational.com
4,3
Excellent
152 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Delighted at the level of sensitivity…
Delighted at the level of sensitivity and compassion with which our delicate case was handled, and ultimately, settled. The process was long but worthwhile and we are thrilled to have connected with family members who we never would have, without Finder's help.
10 mars 2025
Avis spontané
Réponse de Finders International
Hi there,
Thank you for your five-star rating and positive review. We're dedicated to treating every case with the level of care you describe, and we're so pleased that this resonated with your experience. It was a pleasure to support you throughout the process, and it's wonderful to hear that we were able to add even more branches to your family tree!
Kind regards,
Finders International
The best company
Finders international are truly professional. Helped me after finding me when my grandmother had died many years ago. They are skilled and help you through everything with papers if you can't figure it out. And I got my inheritance.
11 février 2025
Avis spontané
Réponse de Finders International
Dear Tanja,
Thank you so much for taking the time to share your kind words. We are truly pleased to hear that our team was able to assist you during such an important time. It’s rewarding to know that you felt supported throughout the process, and we’re glad we could help you with your inheritance.
If there’s anything further we can assist you with in the future, please don’t hesitate to reach out.
FROM BAD TO BETTER.
In October 2024,this Company acknowledged failures in my 2021 case,and in their apology gave a proactive plan from then on. This generally has been carried out with a degree of satisfaction.Now to the final stage: disbursement of funds by their Solicitors.
If politeness was the sole criterion,undoubtedly 5 stars,but other clear factors have been taken into account,which Finders are aware of.
My final review and possible recommendation upon
completion.
2 février 2025
Avis spontané
Ambiguous Contract, Useless Document and £168.75 Per Hour Hidden Charges
Finders International appeared to offer estate administration using 'independent SRA regulated solicitors' and contract was signed solely on this basis. Transpired later that this contract does NOT provide solicitor services but simply a 'research report' to prove the family relationship. This 'report' was entirely redundant, and effectively means paying 15% of family inheritance - potentially thousands of pounds - in return for nothing of any use.
Complaints were made, with Finders International stating their fee covered the research required for finding family members in the first place. Just to clarify: signing the contract meant handing over 15% of the inheritance for NO BENEFIT WHATSOEVER.
Once the first contract had been signed, a second contract was then presented. This was for Probate & Estate Administration Ltd, the company 'recommended' by Finders International to administer the inheritance, incurring additional charges of £168.75/hour + VAT for estate administration. There is no mention of this company nor the additional charges in the original contract.
In addition, despite Finders International's guarantee of 'independent SRA regulated solicitors', Probate & Estate Administration Ltd do not appear on the SRA Solicitors Register - in fact, they do not appear to be solicitors at all. The SRA will be contacted for further clarification. No online reviews are available for the company.
Finders International's response to complaints about the second contract and additional fees was that the client is not obliged to sign with Probate & Estate Administration Ltd. This fails to address the fact that the contract was only signed on the understanding that these services would be included in their commission.
There is no room here to list all the breaches of Consumer Protection Regulations we experienced, resulting in the signing of a contract which relinquishes a significant portion of one's rightful inheritance in return for a 'genealogical report' which has not been needed at any stage of the probate process.
There is no government regulation or ombudsman for the 'probate genealogy' industry, but this does not relieve them of a legal obligation to follow CPRs. For this reason, a full report and all relevant documents/communications including the 2023 contract have now been forwarded to the Competition and Markets Authority (CMA).
13 janvier 2025
Avis spontané
Réponse de Finders International
Hi Drew, thank you for sharing your feedback. We are disappointed to hear that you are dissatisfied with the service you received. Rest assured that we take all feedback seriously, and we are committed to resolving this matter. However, after thoroughly reviewing our system, we are unable to locate any case that corresponds with the name and email address associated with your Trustpilot account. We are also unable to locate any case that aligns with the experience and issues you describe.
We initially responded to your review on 15/01/25 asking that you kindly contact us directly so that we can identify you as a client of Finders International and assist you further. We note that you further updated your Trustpilot review on 19/02/25; regrettably, we have not heard from you directly and as such, have been unable to investigate the issues described in your review.
We hope that you will contact us regarding this matter, either via your Case Manager or via contact@findersinternational.co.uk. Once we're in contact, we will be able to look into your concerns thoroughly and address any issues appropriately.
We look forward to hearing from you and hope to resolve this as quickly as possible.
Best regards,
Finders International
The solicitor was very professional and…
The solicitor was very professional and kept us informed at every step. Thanks.
19 décembre 2024
Réponse de Finders International
Thank you for your five-star rating and positive review - it was our pleasure to support you throughout your case.
Kind regards,
Finders International
Very slow process and not kept up fo date
Very slow process and not kept up to date with final outcome. Money transferred to bank with no indication of who transferred it, and notified 10 days after event
Disappointing
19 décembre 2024
Réponse de Finders International
Thank you for your feedback, Fred. We regret to hear that the estate administration was slow, and that the funds were transferred to you without notice. Finders do not handle the estate administration or distribution of funds, but we will certainly pass this feedback on to the firm of solicitors involved in your case. Please do not hesitate to reach out to us again if you require any further assitance.
Just a straightforward service
Just a straightforward service. No catches just unexpected information. Good job Finders!
19 décembre 2024
Réponse de Finders International
Hi Lisa, thank you so much for your positive review. We pride ourselves in our efficiency and transparency and we're so glad this resonated with you.
For Your Loved Ones
We were grateful for how quickly Finders International located us to inform us of our cousin's passing. All of our questions were answered in a professional and kind manner. Our cousin passed April 2022 and settlement was completed within 2 years. We highly recommend Finders International.
Thank you
19 décembre 2024
Réponse de Finders International
Dear Bridget, thank you so much for your kind words. It's great to hear that you had a positive experience with us, and we're so glad we were able to support you and your family in a timely manner.
the waiting game
you could say it was great only because there was so little to do apart from wait.
that is the worse bit and you need to keep people updated as to progress more often.
also you need to keep your promise ( to send me a family tree).
18 octobre 2024
Réponse de Finders International
Thank you for your feedback – it’s valuable in helping us improve. We understand that waiting can be difficult, and we’re working on keeping clients updated more frequently.
We’ve forwarded your request for the family tree to the team, and they’ll be in touch as soon as it’s ready. Thank you again for your patience, and please don’t hesitate to reach out if there’s anything further we can assist you with in the meantime.
A very professional Company
It was a great experience from start to finish. I can’t thank Finders International enough for the work involved in dealing with this case, as it truly was international. From Mark, who first came to see us, to Betul and Sophie, for all their help and updates over the last 20 months, thank you all. A very professional Company to deal with.
9 octobre 2024
Avis spontané
Réponse de Finders International
Dear Lynne, Thank you so much for your kind words. We’re thrilled to hear that you had a positive experience from start to finish.
We’ve passed on your comments to Mark, Betul, and Sophie, and your feedback means a lot to us. We’re grateful for the opportunity to have supported you.
I think finders are a good firm the…
I think finders are a good firm the only thing l would have liked was a final account from someone yours faithfully F B BRITTAIN.
18 octobre 2024
Réponse de Finders International
Thank you, Mr. Brittain, for your feedback and kind words about our team. We’re pleased to hear that you found Finders to be a good firm. I’ll pass your comments regarding the final account to your case manager to ensure this is addressed and to help us improve our processes moving forward. We appreciate your insights, and we’re always here to assist.
Very professional
From the first point of contact to the finish it was very professionally handled, any questions that needed attention were handled in a timely manner.
16 octobre 2024
Réponse de Finders International
Thank you so much for your kind words. We're delighted to hear that you found our team to be professional and responsive throughout the process. Should you need any further assistance, please don't hesitate to reach out!
Very timely responses on e mail when I…
Very timely responses on e mail when I had any questions
18 octobre 2024
Réponse de Finders International
Hi Andy, thank you very much for the 5 star review. We are pleased to hear that our team provided you with a great service.
Very sympathetic professional and…
Very sympathetic professional and extremely friendly
18 octobre 2024
Réponse de Finders International
Thank you for your kind review. We are happy to have been of service!
Réponse de Finders International
Thank you Vera for the 5 star review, we really appreciate it!
Excellent Service!
I was contacted by Katelyn who has remained my point of contact through this matter and she has been nothing but helpful! She is always willing to give me a call with an update, talk through worries, and share any long lost family information she comes across. I can’t recommend this company enough and I’m looking forward to the case closing (though I will miss the chats about the family).
16 octobre 2024
Avis spontané
Réponse de Finders International
Dear Claire, Thank you so much for your kind words! We’re thrilled to hear that Katelyn has been such a great support throughout your case, and it's wonderful to know that you’ve found her updates and family insights helpful. We truly appreciate your recommendation and the trust you’ve placed in us.
We wish you all the best as we move towards finalising your case.
My family were contacted by finders…
My family were contacted by finders International nearly 2 years ago now, ref an unknown relative . Apart from myself calling them up every 3 months or so for an update to be told really that there is no update . Things don’t seem to have moved in 2 years. Myself or my sister have not had one update voluntarily off the company at all . I just get told that they are still waiting for family members abroad to respond and waiting for them to sign up . Communication is very poor. Surely part of the service is giving updates? . Not really sure how long this is going on for at all we were told in beginning 12 to 18 months . Reading the reviews here looks like most people have the same problems, and been waiting even longer . Next step ?
15 octobre 2024
Avis spontané
Réponse de Finders International
Dear Ms Price, Thank you for your message and for raising your concerns. We are sorry to hear that you feel our communication has not met your expectations, and we'd like to offer some clarity regarding the progress of your case.
We appreciate that this process has taken longer than initially anticipated. The complexity of the family tree, including international elements, has contributed to delays as we work through various legal and procedural requirements in different countries. Please rest assured that we are actively working on your case and making every effort to locate and confirm all heirs.
Our team has been providing updates, including one as recently as yesterday, and we understand you have been in contact with one of our researchers, who has shared the latest developments. While we understand that some updates may not always reflect significant changes, we remain committed to keeping you regularly informed.
An interim report has also been submitted to the solicitors, allowing them to begin work while we continue to finalise our research.
Going forward, we will ensure you receive regular updates, even if there are no major developments, so you remain informed of the current status of the case.
Thank you for your patience and understanding throughout what has been a particularly complex case. If you have any further questions or would like more information, please do not hesitate to contact your case manager directly who will be happy to assist.
Diamond Company
A truly transparent, compassionate, friendly, caring, approachable and trustworthy company. A bolt out the blue brought me to their door and they dispelled my fears instantly.
25 septembre 2024
Avis spontané
Réponse de Finders International
Thank you so much for your wonderful feedback! We’re truly humbled by your kind words and are delighted to know that we were able to put your mind at ease. Providing a transparent, compassionate, and trustworthy service is what we strive for, and it’s great to hear that this was reflected in your experience. If you ever need any further assistance, we’re always here to help!
Well, big slice, little cake!
Well, if it had been up to me, there is no way that I works have instructed them. I have contacted them for information and advice during the course of the kast 2 months and have yet to receive a reply.
20% slice of a cake that doesn't belong to them feels like robbery.
20 septembre 2024
Avis spontané
Réponse de Finders International
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve had a frustrating experience, and we’d like to address your concerns.
First, we apologise if there was any delay in our communication. We always strive to respond as promptly as possible, but the complexities of probate cases—especially when multiple parties and solicitors are involved—can sometimes cause timelines to extend beyond our control. We understand this can be frustrating, and we regret that it may not have been communicated clearly enough.
Regarding the percentage fee, please be assured that this figure was carefully calculated based on the extensive research required for your case and was determined in accordance with the instructions from the solicitors managing the estate. Our services were essential in locating the family members involved, as the solicitors had no prior way of contacting the next of kin. Without our assistance, it’s likely that your family may not have been aware of the inheritance matter at all.
We did make attempts to reach out to you and your family during the process, and we sincerely regret any confusion or perceived lack of communication. Our role is to verify all parties involved, which sometimes requires additional steps and waiting for responses from others.
We appreciate your patience and understanding as we navigate these legal processes, and we will certainly take your feedback on board as we continue to improve our communication practices.
Please don’t hesitate to contact us directly if there’s anything more we can do to assist you with your case.
Best regards,
Finders International
Finders International Probate Genealogists good experiience
We had communication for this company about a deceased relative we did not know about. The company kept us informed at every stage until a solicitor contacted us further down the line with more information. As a result after probate having been sorted out, we then had a nice little surprise cheque in the post.
24 juillet 2023
Avis spontané
Réponse de Finders International
Thank you for sharing your positive experience with Finders International. We're glad to hear they kept you well-informed and that everything was handled smoothly, leading to a pleasant surprise in the end! Thanks again!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.