Awesome. I assembled my order online and was helpfully told one of my components would not have worked with the rest of the system. Delivery exactly as promised and one out-of-stock item following the... Voir plus
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The fire detection shop were brilliant, I required a part urgently for a job and they managed to get me the required part and delivered the following day and at a very fair price. Also after some tr... Voir plus
L'entreprise a répondu
I don't think this company cares about customers and is possibly a scam website. I placed an order for items showing in stock (fairly standard items), after which I kept receiving adverts... Voir plus
I recently purchased a fire alarm system from this company and honestly if I could give 10 stars I would! The customer service is probably some of the best I’ve ever had in the UK and from the moment... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Fire Detection Shop offers a wide range of fire alarm equipment; from conventional to addressable, panels to ancillaries, all requirements can be met. We stock a wide range of commercial brands including C-TEC, Apollo, Fike and Kentec. For domestic usage, we supply a range of smoke, heat and carbon monoxide detectors to keep your home and family safe. Should you not find what you are looking for while browsing our website, or should you require further assistance with the design of a fire alarm system, or for any other enquires regarding product selection please call our Freephone number where we will be happy to offer further assistance.
Fire Detection Specialists
Écrit par l'entreprise
Coordonnées de contact
3,9
Bien
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fast effective service from the moment…
Fast effective service from the moment I ordered to receiving our goods.
5 juin 2024
Réponse de Fire Detection Shop
Thank you for your feedback! We're delighted to hear that you experienced fast and effective service from the moment you placed your order to receiving your goods. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
The FDS Team
Réponse de Fire Detection Shop
We're pleased to hear that you found our service efficient and our phone support friendly. If you have any more questions or need further assistance, feel free to reach out to us again.
Kind regards,
The FDS Team
Réponse de Fire Detection Shop
Thank you for your feedback! We're glad you had a good experience with our service and that your delivery was fast. If there's anything else we can assist you with, please feel free to reach out.
Kind regards,
The FDS Team
quick delivery …
Placed order online quick delivery and responded quick to any questions I had
Thank you Fire Detection Shop
30 mai 2024
Réponse de Fire Detection Shop
We're glad you had a positive experience with our online ordering process and that we could promptly assist with any questions you had. We look forward to assisting you again!
Kind regards,
The FDS Team
Quick response!
Had a problem with my fire
alarms.Called the Fire Dedection shop and within a few days I had received xan replacement!
29 mai 2024
Réponse de Fire Detection Shop
Thank you for letting us know about the issue with your fire alarms. We're glad we could quickly resolve it by sending you a replacement. If you have any more concerns or need further assistance, please don't hesitate to contact us again.
Warm regards,
The FDS Team
Réponse de Fire Detection Shop
Thank you for your feedback. We work hard to satisfy our customers, so if there anything we could have done better to earn your recommendation, please let us know. We're here to assist and improve our service based on your feedback.
Best regards,
The FDS Team
Problem is not the seller its the…
Problem is not the seller its the stupid delivery company who they are using.
Avoid DX at all costs.
I even called and offered to pay for standard delivery like dpd , ups or even royal mail but they have refused.
3 times the dx couldn’t find our big college with proper reception.
Changed the address my other workplace which has similar scenario and owning one full unit out of blocks with clear and big sign. Missed it again!
Updated the delivery instructions and added mobile number to call but st the end it was returned back to seller.
All I can say is I just hate them. Even buying over amazon from same company under different name results to the same outcome.
Just dont waste your time.
Even refund process took over 30 days with no apology and I had to keep chasing after it as they were what? expecting me to forget about it? 🤷♂️
all evidence and correspondence are available, so this is genuine feedback for other buyers
14 mai 2024
Excellent
Always a great service from Fire Detection Shop, shipping is quick, ordering easy. Always a friendly voice at the end of the line. Excellent. Highly recommended.
21 mai 2024
Réponse de Fire Detection Shop
We're delighted to hear that you've consistently had a great experience with us. If you ever need anything else or have further questions, feel free to reach out. We appreciate your recommendation!
Kind regards,
The FDS Team
Really helpful company
Really helpful company. if in doubt about something for your project give them a call.
3 mai 2024
Réponse de Fire Detection Shop
Glad to hear you found us helpful! Feel free to reach out anytime you have questions about your project.
Warm regards,
The FDS Team
Ordered pack 1 which was 3 smoke…
Ordered pack 1 which was 3 smoke alarms, 1 heat alarm and 1 carbon monoxide, reveived the order but was no carbon monoxide alarm in it
3 mai 2024
Réponse de Fire Detection Shop
please accept our apology, this was dispatched as soon as we were made aware of the missing item.
Paul FDS
Great service
Great service for equipment and advice. Plus delivery times are good. Well done FDS
2 mai 2024
great bundle kit
great bundle kit, just what the building inspector ordered ! easy instructions for installation.
30 avril 2024
quick response
23 avril 2024
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