The Fireplace Fitters Company Ltd Avis 

Gemma was very helpful and professional from the start to end as an administrative officer. Jordan, the engineer installed my log burning stove yesterday and it was quick and professional. They (James is the assistant)came earlier than we expected and started the business straight away and installation was easier because our builder already made sure everything is OK for Jordan to work through Chimney and making the holes on the wall with very much professional skills required and Jordan did an excellent job!!! Thank you and highly recommended!!

Huge thanks to Fireplace-Fitters.co.uk
Fantastic service throughout.
Very helpful and knowledgeable staff. Gemma and her team managed to work around our fitting requirements and offer valuable advice without any hard sell.
Would highly recommend them.

I recently had a log burner installed in my home and I couldn’t be happier with the results. The entire experience from survey to completion, was nothing short of exceptional. Everyone from the office (namely Gemma) and the installation team were very professional, efficient and knowledgeable. The installation area was left clean and they took time to explain the operation and maintenance of the log burner. I am very pleased with the wood burner's performance and it proves to be an efficient and cost-effective heating solution. I highly recommend Fireplace Fitters for their outstanding log burner installation services.

From my first phone to Fireplace-Fitters I found them to be very helpful & professional. Appointment made, confirmed by email & time of visit later received with a phone call.
Engineer Kai arrived on time & it was quickly evident that he was well qualified, friendly & sorted out the issues with our Barbas Fire.
Would recommend this Company & definitely use them in future.

Absolutely brilliant from start to finish. Very friendly team. Super helpful and informative. Accommodating too. Faultless from initial enquiry right the way through to installation.
Jordan (installer) was excellent. Courteous, neat, tidy and diligent. Absolutely love the end result

Ordered a gas stove directly from Fireplace fitters. They were marvellous on the day, very knowledgeable and experienced. They installed the entire fireplace, with hearth and surround to the exact specification we asked. Excellent customer service from Gemma and Amy whenever I needed to ask a question.

Not an easy install for these guys and although they had to come back for round 2 of installation, there were no complaints and a can-do attitude. Chimney swept from years worth of nests, pot and cap installed on chimney, and a beautiful stove installed with limestone surround. Love the result. Thank you.

I was recommended to Fireplace Fitters and have found them to be first rate in every aspect of our dealings. From the initial survey/inspection by Jordan, who was knowledgeable, patient (I’m a “stove novice”, with lots of questions) and friendly, through to many exchanges with Gemma about technical queries, cost options and supply arrangements, their expertise and professionalism has shone through. The day of fitting went smoothly. My installation team were on time, meticulous and thorough. The installation went smoothly, my marble fire surround, slate hearth and Dik Geurts stove all installed perfectly. Paul and Stephan did a great job, were friendly, explained how to commission the stove for the first few burns and what to watch out for as a stove novice. I have already recommended the team to a neighbour.

From start to finish the team at Fireplace-Fitters were extremely helpful, professional and friendly. From the first contact in the office to the boys fitting our beautiful fireplace, their professionalism exceeded my expectations. Thank you for making the process seamless :)

We were really unhappy with the service we were provided by this company. We were spending 3.5 thousand pounds on our fireplace but after paying the deposit we decided to get a refund as Gemma spoke to us extremely rudely throughout the process of the job which resulted in an argument over the phone. Very unprofessional and wouldn't recommend.

Extremely satisfied with fireplace fitters service and their team. There was very good and clear communication from start to finish. The team that fitted the wood burner were friendly and approachable. They gave me lots of tips and suggestions on the running of my new wood burner, and what type of wood to use.
They were also good value for money, I had 3 quotes and they were definitely the more affordable one.

5* service from the whole Fireplace-Fitters team from start to finish. Gemma was very responsive to emails and helpful in advising us on a range of stove options that could work for us at a competitive price. Gemma worked around our schedule and managed to coordinate installation much earlier than expected. The team were excellent on the day - all the work has been completed to a very high standard. We are delighted with our new stove and would highly recommend Fireplace Fitters!

Nice team to work with and very helpful with my questions and competitive on price.

The work was completed well and quickly.
Will definitely use again in the future and would recommend.

Great customer service, Gemma was really helpful and made the booking process easy! The guys who came to fit were great- very clean and tidy and knowledgeable.

I always say that you really know how good something is when something goes wrong. There was a little hiccup with my fitting due to the manufacturer and not Fireplace Fitters but it was Fireplace Fitters that sorted everything out. They were absolutely superb from start to finish. The communication and organisation was excellent. Wonderful job!
Thank you to Gemma, Kai and Jordan and the poor person that had to climb onto my roof! You were all fantastic and the fireplace is beautiful. Merry Xmas!

Amy is very helpful and answered our queries efficiently. The engineers arrived in time and did a fantastic job of making our gas fire look like new again

I have used fireplace fitters since 2012 and they have fitted a variety of stoves and open fires for me. Just done a stove in Richmond this time - efficient, tidy and great finish as always. Amy and Gemma in the office always super helpful and always willing to do a little video tour of what’s in stock if you are unsure on which product to go for

I found Fireplace Fitters on Google. I have a MultiGlow Classic 2 coal effect gas fire that was installed over 20 years ago.

My normal local service engineer had failed to rectify a hissing sound that I had to remedy for myself. He was also unable to provide a new white mat to lay the artificial coals on or new artificial coals. Both the mat and coals were disintegrating.

Fireplace Fitters came on 19 October 2023. There was a 2 man team. They did a thorough job on servicing the fire which I couldn’t get to work. They replaced the mat and artificial coals and the fire is now working perfectly. The work didn’t come cheap but, on speaking to my normal gas engineer, having kept his price the same for many years, he told me that his price for such a service, has now doubled!

I was also sent a Gas Safety Certificate following the work.

My only criticism is that I was promised an email to notify me of when the engineers would call. I never received the email and had to call Amy in their office to find out their estimated time of arrival.

Otherwise, a great job!

Michael
SE London.

We were very happy with the work that was carried out.
They provided a professional and friendly service and we would not hesitate in recommending Fireplace Fitters in the future.
Jeremy
Denn Architects

We just used Fireplace Fitters to remove a gas fire and replace with electric fire. Excellent service from start to finish, very pleased with the final result, highly recommend