First Student works with WHPS to move 275 children from 11 elementary schools to three different rehearsal sites, weekly for 16 weeks! They take care of our children, doing so on time and with great c... Voir plus
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The transportation for our recent trip was flawless. The driver arrived on time and our students were returned to campus at exactly the time we indicated.
Buses showed up as expected and drivers were professional - only issue was I was supposed to get a confirmation call the day before the event but never received it, and had to call a few different tim... Voir plus
The busses arrived on time for departure from the school and the venue. All bus drivers were friendly and made sure that the children were following bus rules.
À propos de l'entreprise
À propos de First Charter Bus Rental - CREC
Écrit par l'entreprise
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Coordonnées de contact
68 Alna Lane, 6108, East Hartford, CT, Etats-Unis
- 800-774-3135
4,3
Excellent
94 avis
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Bus driver was respectful & curteous
Bus driver was respectful & curteous. He arrived early for pick up. We knew how to reach him for pick up at each of our stops. He make sure our boarding of the bus was in safe locations. Would definitely use again.
24 juillet 2020
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
The bus was late on both days
The bus was late on both days; on Monday we were given notice, on Tuesday there was no acknowledgement. I had called on Monday to check on the route and was told to expect a call back on Tuesday since the specialist on the phone could not make the needed changes. I never received that call back, and several students reported that the bus did not come to their stop. Neither I (as the program director) nor the parents (who are paying for the bus) are happy.
11 mars 2020
Avis spontané
Réponse de First Charter Bus Rental - CREC
I apologize for your experience and assure you this is not typical. My name is Nancy and I run the Charter Center in the Central US. Will you please call me at 866-514-8747? I want to understand more about your experience so I can work with you to make this situation right. Thanks, Nancy
Arrived on time and did as was expected
23 février 2020
Avis spontané
Prompt, courteous, efficient
Prompt, courteous, efficient service. Driver was very accommodating about our schedule.
3 février 2020
Avis spontané
Veronica was excellent
Veronica was excellent. Thanks for a great experience!
26 janvier 2020
Avis spontané
your driver never showed up for the…
your driver never showed up for the second pickup from the hotel
2 janvier 2020
Avis spontané
Réponse de First Charter Bus Rental - CREC
I apologize for your experience and assure you this is not typical. My name is Tammy and I run the Charter Center responsible for the Eastern US. Will you please call me at 732-280-4927 or email me at tammy.ward@firstgroup.com? I want to understand more about your experience so I can take any necessary corrective action and continue to earn your business. Thanks, Tammy
If I could give 0 stars I would
If I could give 0 stars I would. I booked 1st student for my daughters wedding, obviously a very important event. A week before the event a called to confirm the itinerary and that they would have directions to the various stops, they said that they did . The day before the event they called me and had the itinerary wrong, I had to go over it 3 times to make sure it was correct. I called later again that day to make sure we wouldn’t have any surprises the day of the wedding and they gave me the name of the driver and phone #. I called the driver the morning of the wedding to make sure she had directions to the various stops, she assured me she did. The driver got lost with the guests on the way to the venue and a guest had to tell her how to get there, thank God they were not late for the wedding. She also did not have the directions to the Christmas tree farm for the photos and the GROOM had to give her directions. I was very disappointed in the service provided especially after the many phone calls to ensure there would be no issues the day of this very very important event !!!
11 décembre 2019
Avis spontané
Réponse de First Charter Bus Rental - CREC
I'm sorry you had this experience and I assure you that this is not typical. My name is Tammy and I run the Charter Center in the Eastern United States. Will you please reach out to me? I would like to understand more so I can take corrective action and work to make your situation right.
Thanks,
Tammy Ward
Charter Center Manager
Tammy.Ward@firstgroup.com
732-280-4927
They were picking up about 50 kids to…
They were picking up about 50 kids to bring them from a temple to a party venue. They were on time, got the kids to the party venue without any issues, and the bus driver was completely courteous to me and kept the kids under control. Thanks!
10 novembre 2019
Avis spontané
Some Mishaps
I had a trip on 10/28/19, and a bus went to the wrong school even though the trip confirmation said the itinerary correctly.
It also takes FOREVER to hear from the branch after placing the quote with the reservations office.
29 octobre 2019
Avis spontané
Réponse de First Charter Bus Rental - CREC
I'm sorry you had this experience and I assure you that this is not typical. My name is Tammy and I run the Charter Center in the Eastern United States. Will you please reach out to me? I would like to understand more so I can take corrective action and continue to earn your business.
Thanks,
Tammy Ward
Charter Center Manager
Tammy.Ward@firstgroup.com
732-280-4927
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