Firstcom Europe Avis 323

FirstCom were great! Matter resolved quickly by helpful support from Charlie.

I had a great experience with Firstcom Europe. The team were really helpful and kept me updated throughout the process. Everything was handled quickly and professionally, and nothing was too much trouble. Charlotte the provision co-ordinator was extremely understanding to our needs also.

A special thank you to Jim Dutton who managed the procurement side of the new contract was very knowledgeable as well as Domonic.

The site engineers that came to site - Joe & George - both were friendly and made the whole thing really straightforward.

Their customer service was excellent.

Would definitely recommend Firstcom Europe based on the support I received- we now have a better phone system and are paying over £1200 less over the 3 years.

Our engineer ( Callum ) was extremely professional and thorough. Went through all the issues and sorted them as he went along then gave all the staff some training on how to use the equipment.

Thanks to Carly for being very efficient in everything she did with prompt replies and excellent delivery service.

I had a very specific requirement and both Charlotte Murphy and Kyle Roddy worked really hard to try and make it happen for me.

Kyle has been brilliant from my very first call right through to coming out and completing the installation himself, I genuinely couldn’t have asked for more from him. Nothing was too much trouble. Genuine good guy who’s good at what he does.

Charlotte was also really helpful and supportive throughout the process, working tirelessly to get my requirements

Overall, a great experience and excellent customer service. I’d definitely recommend.

Warren was patient and very easy going. He helped explain a lot, in a little time.

Overall, our experience with this telecoms provider has been positive. The service itself is reliable and generally excellent, and when you do need to speak to someone, all the staff are consistently helpful and professional.

The one ongoing frustration is the automated email system. It can be overly persistent, sending multiple copies of the same message—particularly invoices—which quickly becomes irritating and creates unnecessary inbox clutter, and confusion as to what is an invoice and what is a 'copy invoice' . . . . this is way too much 'noise' coming from the same company!!!

Thankfully, the quality of the team softens this irritation. In particular, Rachel O’Byrne in Accounts has been outstanding. She’s understanding, responsive, and genuinely very helpful, and her support has made dealing with any issues far easier.

If the automated email system were improved, this would be a five-star provider. The "human" side of the company is real (not chat-box) and already there.

Callum attended our practice today to fix some issues we have been having. He was prompt, polite and helpful. Thank you!

Seamless installation of Broadband and new Phone system . Thank you to Ant for his patience during the quote process as we had lots of queries !
Charlotte was excellent at keeping us updated on progress of our order and many thanks to Warren, Mick and Dave for the installation on the day. Recommend Firstcom Europe if you're looking for a new telecoms supplier.

Changing the old copper telephone system to a new VoIP system took just over a month with no downtime. The communication from Charlotte start to finish was faultless

Fantastic service by Firstcom, they are always super quick to respond to queries and help to get resolutions to any issues effectively even if they haven't caused the issue. Can't fault the service!

We have been with Firstcom for over 10 years and have always received great service. Their response times are fast, and the team is always on hand to help whenever needed. They continually help innovate the business by introducing new technology and solutions. We would highly recommend them.

Great company to work with - Carly scheduled everything and coordinated with ourselves, liaised between our IT company & engineers.
Engineers on site were respectful of the environment and extremely helpful led by Nigel. The replacement system was explained to staff and left fully operational. An excellent experience and I would highly recommend Firstcom Europe.

The whole experience has been great from start to finish. All the staff were really helpful from Jamie Stonehewer in Sales, Charlotte Murphy in Provisioning and Stew in Installations.
I'd happily recommend Firstcom

Always prompt to respond and always managed to fix our issues.

Carly at Firstcom has been excellent on delivering the works required, she has followed up, checked up and made sure everything has been done correctly.

I would like to say a massive THANK YOU to Firstcom Europe for sorting out our telephones following a "disconnection episode". A special thank you goes out to Carly W for all her negoitiating skills and Joe for getting us back up and running. Great service from both of them.

very quick response and engineer very polite and knowledgeable

An easy transition from our old internet to the new fibre installed by OpenReach. Charlotte Murphy communicated so effectively, liaising with our IT department and keeping me updated in the process. A real easy switch thanks to Charlotte.